The food at DiLeos is hit or miss. Their Buffalo Chicken Pie is great. Their Chicken Vodka Roll is dry, Buffalo Chicken Roll is decent. Their pasta dishes are not very good. But that's not what this review is about.
The service at DiLeo's has gotten so bad. It's a pizzeria- I get it, so you're not expecting 5 Star service. But you should be able to expect courtesy, and respect. For the second time in a month, I got neither, and it's about time this place was put on blast.
First of all, the place is DIRTY. How they have an A in their window I cannot understand. The tables are gross, and you can't sit while you wait. You'll stick to the tables or chairs.
The floor was dirty, with crumbs everywhere. Looks like I'd hadn't been swept or mopped in a week. The counter looked older than me.
I placed my order- on a slow Wednesday night- 40 minutes before I showed up to get it. It said it would be ready in 15-20 mins. When I got there, it wasn't ready and I was told by the heavy set, loud,and super obnoxious girl at the counter that it would be another two minutes.
In the meantime, another person came in to pick up an order. When he opened it, it was wrong. He pointed it out, and this rude little girl got upset, and started yelling to the back. What's the matter, hefty bag- couldn't walk back and speak privately?
As this is going on, there's an employee just standing behind the counter by the pizza ovens, eating a meal. That's what every customer wants to see. Go sit at a table and eat. And hey- maybe you'll realize how dirty they are and try cleaning one. I digress...
This girl starts getting loud with the customer whose food THEY got wrong. And we are ten minutes in to my "two minute" wait.m, at this point. After taking another 5 or so minutes of dealing with the other customer, she puts the correct item in the box. He goes to take it. She said "let me tape it again so you don't drop it. And if you drop it, you'll blame us and wind up back here- and we don't want that, do we?" I made up my mind at that point that I'll never go back, and I'll make sure my family and friends never go back.
Finally, my food comes out, and all I get is "here's your food." No "thank you," or "sorry for the wait-" nothing. They CLEARLY had not made, or began to make my food by the time I got there.
I get home, open my food, and they may as well have given me a loaf of bread with nothing on it. So add this to my wait.
After my last two experiences with the people that work in this shithole, I'm done. They could make the world's best pizza, and it would be crap to me because these people have NO CLUE how to treat customers. Pizza places are a dime a dozen on Staten Island. No need to bother with this one. read more