Back in 2017 we had an entire new heat pump, inside and outside installed. Bob and his employee Michael installed everything. We came home one day to light switches reversed in the house and one of our cats locked in a room that the door always remained closed to. So we had a bad feeling about what was going on while we had to be away at work. We have one camera in our basement which caught footage of Michael trying to pick the lock to a heavy metal door we have in the basement. Violated is a very appropriate word to describe how we felt after knowing our entire house was rummaged through. But not only violated, scared because we didn't know if he'd come back to our house after the job was done. We found this footage the day after it had happened and called Bob to inform him of this. While Bob did go out of his way to finish the job on the weekend and alone, we made it very clear Michael was not to be on our property again. When doing a small remodel in the house after the fact, we found above the indoor unit, a lock pit set along with a number of our personal items he stashed there, that we can only assume he intended to steal. Which made us go looking above air ducts in the basement. We found multiple piles of copper piping from the brand new line set that was being stashed. Every year since the brand new unit was installed we have had nothing but problems. We continued to call Bob because of the warranty on the unit. Comments like "well you don't want my employee on your property" and "you don't like my employee" we're made- as if we didn't have a solid reasoning behind it. Bandaid after bandaid with Bob. There is no way we should need serviced every spring and winter. I just simply don't believe it. Yet here we are again needing to be serviced this spring. We absolutely will not be calling Bob.
The reason we waited so long to make this publicly known was because we didn't want to dirty Bobs name or reputation over what we thought was just an employee problem, who Bob still employs. Along with also being scared of what the repercussions could be by making this public. But after continuous rude remarks and constant attitude after every time we call seasonally with problems, we feel that it's time to make this publicly known because who knows who else has had similar issues. If you do a little background check on his employee Michael, you won't want him at your house either!
Anyone who wants to see this footage or pictures of proof- please feel free to message me! read more
