Chris was personable and very methodical from the very start of the appointment. He took his time…read moreto make sure that it was cooling correctly in the house then went outside and cleaned the condenser unit. My biggest problem is with the company itself, when I originally bought my furnace and air unit I was told that by joining the club that they would call me twice a year to set up the appointments for the cleaning and inspections. That was 3 years ago and so far I have had to call every time that I had them here for the cleanings I would think that they would want to have them done at the beginning of the season. This being July half the summer is over if my air conditioning was not working right I would have been wasting energy. Now I have to wait till January to get my furnace actually checked unless there is a problem again that is halfway or more through the season, I still believe that it should be done at the beginning of the season not halfway through it. Chris done everything that is listed below just like the second guy did from last year. The technician took his time to clean up the outdoor unit of my air conditioning. He rinsed it then he sprayed soap on it then he rinsed it again I was surprised at how much dirty water came out of it considering I've got no trees around the unit. This is the second spring that I've had them out to do the air conditioning check he done a lot more than the first guy did.

We chose Ainsley after a personal recommendation and because Tom (owner) and Jordan assured us we'd…read morereceive excellent service. We purchased their top-tier A/C system, upgraded media filter, and 12-year warranty for over $14,000. The installation, led by Shane, was completed in early June, but within 3 1/2 weeks the system stopped cooling. On June 29, we discovered the upgraded media filter we paid for had never been installed, our old rusted drain pan remained, and a wire blocked attic access. Technician Mike confirmed the 1-inch filter was improperly installed with large air gaps and later found the system appeared undercharged with refrigerant. On June 30, Technician Mike evacuated and recharged the refrigerant, but the house still wouldn't cool and we had to sleep in our basement. On July 1, Technician Conner suspected issues with both the line set and ductwork. He recommended line set replacement. We shut the system off because it made the house hotter and more humid, rented a commercial dehumidifier from Home Depot, and again slept in the basement. On July 2, installers led by Jacob replaced the line set using bright white line-hide on our brown house. After I stopped the work, Jordan obtained approval to have it professionally painted. Installation manager Ron also promised reimbursement for our dehumidifier, a refund for the uninstalled media filter, ductwork repairs, and follow-up scheduling. After the line set replacement, the system cooled, but over the holiday weekend thermostat error codes repeatedly shut it down. Keith (another manager) instructed us to reset the breakers until another technician could come. On July 7, Tech Matt reviewed the system and found error codes dating back to late June. He concluded the air handler was working much harder than it should because of poor airflow and acknowledged the problems would likely continue until the ductwork issues were corrected. By then, our electric bill had increased by over $200, despite replacing a 30+ year-old system with a high-efficiency unit. As of July 7, despite paying in full, we are still waiting on a $625 refund for the media filter that was never installed, approximately $250 reimbursement for the dehumidifier, and scheduling of the ductwork repairs and the painter. We have had to repeatedly call Ainsley ourselves, often waiting hours for updates. We understand that problems can happen with any installation. Our frustration is not that issues arose, but that nearly every visit uncovered another installation problem, that communication has largely fallen on us, and that many promised resolutions remain incomplete. We will continue to update this review as the situation progresses.