We took our Optima in for an oil change and were able to drop it off and pick it up the same day…read more The assistant in the office even made me a coffee while I waited in the lobby. There were no issues or problems with the services, and I was happy to get this done on my day off without needing an appointment. The oil change price was reasonable, and since it was in town, I didn't have to drive out of town to get it done. I also received a thank you card from the business owner in the mail!

This has to be one of the cleanest and organized auto shops I have ever been to. They have cold…read morewater and coffee available. They have a tv to watch while you wait. The sitting area is very nice and cozy. There is even a place where you can bring your work if you need to work remote while your car gets checked. During their inspections they take pictures and videos and attach it to a very detailed invoice with recommendations for what they have found. You are able to accept and approve the things you want and decline what you don't and it changes the quote for you. This allows you to create the experience you want without feeling forced to wrack up an expensive auto bill. They also tell you if this is a suggestion or a more critical repair. It is still your choice. The people are all genuinely kind and patient. They are not rude or condescending. Everyone works really well together. The last time I brought my car in I asked to have a service check and they did a full look through for free. They allowed me again to select the things I wanted to have done on that visit and they are diligent about following up with you to see how your car is doing. I appreciate this, because it's almost like a reminder from a doctor to bring your car in for a check up before something is actually broken. It can be a preventative way to do routine maintenance on your car.

This guy is really awesome. We had our battery die in our minivan, so we got it towed home on a…read moreThursday night. Friday, we couldn't find an auto mechanic garage that could fix it before the weekend started. I called and spoke with Eric, he came out Saturday and did the repairs. My family can drive again, on Sunday! Thank you Eric!

I contacted this mechanic about a car issue and explained what I believed was wrong. He briefly…read morelooked at the car in a parking lot and later charged an $80 diagnostic fee that was never clearly communicated upfront. He also wasn't able to fully diagnose the issue, which left me questioning what the $80 evaluation was actually for when I was the one explaining the symptoms and likely problem. Due to the lack of communication and professionalism during the interaction, I chose not to move forward with the repairs there.

Flagged Content: Don't go here. Over revved my engine and…read morewiped my cam out. When I was walking to my vehicle all the mechanics stared at me until I started it and noticed a little tick. Called the next day and said they didn't do anything. I was warned to not go here but I wanted to try them out and I should've listened

Took my vehicle in for the smog program everything went smooth. Service adviser answered all my…read morequestions and concerns. My car passed smog thank you MAS.

Great Customer Service, Pricing, and integrity around diagnosis and repair !!…read more I've never been to a repair shop that was more customer focused than profit driven. This will definitely be my new go-to auto repair shop

Luis was awesome! We were visiting Sequoia National Park and my check engine light went on. We took…read morethe car to Quality Auto Service and Luis used his machine to identify the problem. He said it would be fine to drive the car back down to LA and have our mechanic fix it. Luis refused payment for his help. Truly a good person. We are so grateful!!

They were so nice and helpful! They fixed my ac & dropped my oil! They came on time even though…read morethey lived in another city and were very respectful !! Recommend them 100% !!!!! Thanks guys

Great guys. Fast, affordable, and get you back on the road. Had a starter go out on my truck…read more Ordered the part and Chris was there at my house 20 minutes after the part was delivered and had it installed in under an hour. Will definitely be recommending them to family and friends.

I called MH Mobile Service yesterday and Matt came out at 8:00 am this morning and replaced the…read moreleaky gasket on the VTek Soloniod on my Honda Accord engine. This is the third time I have used MH and Matt has always been on-time and performed the repairs flawlessly. I can highly recommend him.

When I first made contact , he responded right away gave me his cell phone number to make things…read moreeasier and we scheduled a time for him to come assess my tire. Due to things I had going on i had to cancel. cacontacted himp back a few days later to come back. We settled for 8:30 am the next day. He arrived on time and told me I needed a new tire and said he would call around. He also stated that he would charge me $50 flat rate. And once we found a tire he could go and exchange it for me. I agreed upon that first. He told me that my new tire was going to be around 200 dolland I thought that was a little excessive for one tire, especially such a small tire. So he said he would call another place.He called another place and as he was on the phone I listened to the conversation and google the make and model. When? My Google search came up. I seen that for a brand new tire. It ranged from 49 to $70. He gets off the phone and tells me that he found one for a hundread plus tax. I knew that was a bit excessive. So I continued to Google why he said he was going to return the tire. I sent him the screenshot of the tires I found which were all brand new and told them please do not let them overcharge me for a tire. He text me back and said he found one for a $110. And I ask him to bring the receipt when he returned. I asked him for a receipt and he showed me a receipt for a $100. Was it a proper receipt? I don't know. I just took his word for it but told him that was more expensive than any of the other tires. I had looked up so when it came time for payment. He told me it was going to be a 175 when he quoted me $50 and showed me a receipt for a 100 I told him that was more than. We talked about, but at that point it was done and I was just trying to hurry up and end the transaction. I asked him if he had changed. He told me he did not at that point I did not want to pay him any extra money because I felt like he had already charged me way too much and informed him. I was gonna go to the bank and get change. Once arriving at the bank, the lines were too long and he was waiting outside with my car. So I just went ahead and gave him the money. So we both could be done with the trandaction. All in all, I really feel like because I was a woman he did take advantage and overcharged me and up charged me. I told him as I was giving him the money that I just wanted it to be done with. He agreed took the cash and then left. In all honesty, outside of him over charcharging me he got the work done.

I am honestly exhausted with this place. I keep coming to Big Brand Tire & Service in Tulare hoping…read morefor a reason--any reason--to finally stop coming back, but they simply refuse to mess up. I walked in fully prepared to be annoyed by a long wait or a pushy sales pitch, but then Ryan and the team had to go and be "exceptional" and "helpful" again. It's truly inconvenient how stress-free they make the whole process. I even tried to find a better price elsewhere to justify a breakup, but their savings are consistently unbeatable. If you're looking for a shop that will ignore you, overcharge you, or do a mediocre job so you can finally explore other options, avoid this place. They are unfortunately reliable, top-notch, and professional every single time.

4 stars solely based off the convenience and customer service at this place…read more I came in to get my tire checked out because I had a flat and they fix it for free, which was really nice. Since I was already there, I got two new tires that I needed. The employees are helpful and patient here and make you feel like the only customer.

Such a nice, local and HONEST place to get your car worked on. John is such a nice man work with…read more Our family has had multiple cars worked on here after having years of trouble with the staff and jobs done at Merle Stone. They are our saving grace. So happy to find them!!

I had an unexpected issue. Gave the guys a call and they were beyond accommodating, especially for…read morebeing a new customer they didn't know. This is the kind of shop you can trust and know you're not going to be upsold or pressured.