This is one of my favorite locations. It could be my imagination, but I think they have more stuff at this location or maybe it just looks that way since they have a second floor. They still carry a lot of different types of long guns and brands - a little something for everyone. There was no shortage of ammo when I was there recently. They also have clothing for the woods and camo for hunting. There is a very large selection of Cartharts in a black or dark color and the standard tan. The prices on their USA made folding knives were still good. They carry a few SOG brand knives made in Everett Washington which you don't see in a lot of places. I did not have any problems with the customer service in the gun and ammo area. A counter person was right there showing me anything I wanted to look at and offering his advice. When I first showed up, he came right out within seconds asking me if he could help me out. This one sales person probably spent a good 20 minutes showing me stuff. When more people showed up lookin around, there were even more sales people that came out to help (seemed like they came out of nowhere too). I have had nothing but a good experience at this store. read more

Checked this place out and definitely its impressive. They have everything that Joe's has and more. I found what I needed and started to head out. Check out was not the most organized thing I've seen. Checkers seemed to help whomever walked up without paying attention to see if people were actually in line. They also tended to take a lot longer than it seems to take at other stores. Additionally my checker seemed to push their version of a value card on me pretty hard. Even after I said No once she wanted to belabor the point. "But its free"..."You don't want to save $10?". etc. Not what I'm really looking for in a store. No means no. read more

If you're anything like me, you're tired of that feigned interest in good customer service that so many other stores tout as their top priority.... Yeah right. Like they actually give a damn about my customer satisfaction. FINALLY there's a store that doesn't pretend to give a crap about me ever coming back.... DICKS! Good customer service? Eh, save it for the wussies who need their hands held while they shop. At Dick's you're on your own and you know it. They respect me enough to let me manage my own shopping experience from start to finish without patronizing me with silly questions like, "are you finding what you're looking for?" and, "did you want me to check in back to see if we have a particular shoe size in stock?" Thank you, Dicks, for reminding me that there's nothing special about me. My money is no better or worse than the next schmuck's and no one's gonna be shedding any crocodile tears at Dick's if I never shop there again. If I wanted that kind of sappy coddling and hands on customer service I'd buy my shoes at Foot Licker which is right across the mall from Dick's. read more

I called to speak to someone about a Christmas gift... when they were out of stock I asked /\/\ike if he could verify stock at another store... he told me could take my number and get back to me in an hour. What customer service... I guess its all in the name right! *** UPDATE *** CALLED THE STORE BACK WHILE MIKE WAS HELPING OTHER CUSTOMERS... ANOTHER ASSOCIATE HELPED ME FIND THE PRODUCT I WAS LOOKING FOR AT ANOTHER LOCATION! THE OTHER ASSOCIATE ACTUALLY REFERRED EM TO A LOCAL WAREHOUSE SUPERSTORE AND TOLD ME SHE JUST GOT ONE AND THAT MY GIFT SHOULD BE LOADS OF FUN! GOOD TIMES... read more

They are out of most sizes of shoes and the workers there were very snarky and not very nice to me. I feel like they should be nicer to their customers which help pay their salaries. Very disappointed in this location, this puts a very bad representation of Dicks Sporting Goods and I will not be returning back any time soon read more

I feel a little weird giving a review on a Dick's, especially speaking positively about one, however I will push on into this hard topic. Their employees, whom I have an uncontrollable urge to refer to as members, are very friendly and quick to attention when they see you open their doors. They seem very eager to make sure you leave satisfied after servicing you and with a sense of wanting to come more often. read more

Manager Aaron refused to to give acceptable service. I will avoid this store in future.

Went in to buy some wrestling shoes for my husband and Bryan was super helpful and was really attentive. I went in a couple days later to buy a second pair unfortunately they didn't have the size we were looking for and he helped us find a solution. Great customer service read more

The store itself if pretty good. The selection looked complete and I didn't see much in the standard sports that wasn't available. I didn't go look for something obscure to check that. I went in specifically to find my daughter a new bike helmet. Found one. Took about 29 seconds. Went to check out. No line. Great experience. Why the lower rating? We passed multiple employees watching the televised games. Even my daughter commented on the workers just watching tv. No one we passed said even said hi until we were at the cashier. read more

Good selection of Nike and Duck gear. Always well lit and organized. Appropriate displays for the time of year and societal happenings. The sales associates can be quiet and won't necessarily greet you...you have to seek them out, but this hasn't really been an issue in any way. Not much to review here but I'm sure if I needed any sort of sporting good I could probably find it in this giant store full of athletic stuff. Also, it's convient to park outside and use this store as a nice entry into the mall. read more

High prices and poor service. I went in on Sunday to purchase a new pair of running shoes. There was no one in the shoe section for a few minutes before someone showed up. They brought me the size I requested and then left. Turns out I needed a larger size, but then there was no one around anymore. After waiting 5 minutes I left. Walked down to JCPenny and purchased a similar pair of Nikes at a much better price. I don't mind paying higher prices, within reason, if I get excellent service. Service at Dicks is poor at best. I will not be back! read more

I struggle... I go inside this store and i REALLY REALLY want to like it.... I keep going back cuz i want to like it. But when i get there i almost never find what i'm looking for. Hmm. I guess i'll keep going back until i can find something that i want. :) read more

Sensory overload! This place is huge. I like to visit to see what I like and then go online. The prices are too high for me, even though they're standard retail. There is a great selection though. If it wasn't located in the mall, which is harder for me to get to, I'd probably go more often. Quick tip, if you need to use the bathroom, it's upstairs behind the fishing gear. Never know when ya need to go! read more

I've never had bad service at this store. One thing to note... if you need help in a department just go to the registers and they will call someone who will be there immediately. I needed help with lacrosse gear for my son who was just starting this spring and had no idea what to get. The person who helped me was very nice, informative and was very clear about the differences in the brands and helped me get my son fitted properly. He wasn't in the department when I got there, but showed as soon as someone radioed for him. Returns are always easy and there is always a coupon online or in my email to use. This location is super convenient for me as I drive by it daily. read more

The store is well stocked in almost every department from what I saw, and being it was my first time going I wandered around for a little while and enjoyed looking around. Great selection of outdoor shoes I must say! Went in to pick up some fishing gear and a license, found everything I was looking for and then some. So why only two stars? The customer service was a joke. One example, my boyfriend and I were the only customers in the shoe section for about twenty minutes and during that whole time the two sales associates (late teens/early 20's?) who were working in that department sat on the bench talking/texting the whole time. And that they kept looking over at us, but never thought to walk over and check to see if we needed anything, made it even more annoying. Same thing upstairs as well, help was scarce and when we saw a store clerk half the time they were texting/talking on their cell phones. Maybe next time we shop there we'll bring airline flagger batons, because that's what it will take to get help. The sales clerk who rung us up though was exceptionally helpful. I had some questions about the Fish & Game license and it was nice to know that he knew what he was talking about. So if you need something last minute for the outdoors I'd recommend this place for their variety and stock, but don't expect to get service. In the future I'd rather wait until I drive up to Cabela's in WA. read more

I normally never write reviews but I thought I would because of all the terrible reviews on here from the past month. I always go to this location and I've never had a bad experience with customer service. Last time I went, maybe about a week ago or so, I had a good experience. The person that was helping me, I don't remember his name, was very quick on getting me the sneakers that I needed to try on. He was very friendly and during the minute I waited, someone else came up to see if I needed help. Like I said, I've never had a bad experience here. read more

Great customer service. I called this Dicks from out of state, near closing time, for help searching for a popular sold-out bat, and they found the last one. They helped facilitate the pick up (from my relative who drove 45 minutes to get to the store) and boxing of it. Thank you guys for your patience and help:) read more

The one star is for the volume of inventory. The service is non existent. Cashiers never call for backup help, you ask a wandering employee to help you and they say "someone in that dept will help", but how's that possible when they are no where to be found or overwhelmed with a long line at cashier desk? Every time I come here it's a frustrating experience. I miss GI Joe's... read more

I've been to a few Dick's and never seemed to receive much help if any at all. Not at this location. I am still in awe after experiencing probably the best customer service that I've received anywhere. Today customer service seems to be hard to come by, employees just don't care sadly. This is why I feel the need to post how excellent care Heather the floor manager provided for me. I had a gift card issue that left me jumping many hoops just to use, I'm thankful for Heather jumping those hoops for me. I honestly can't remember the last time I received customer support like this. Thank you! read more

I always thought of Dick's as being just like Sports Authority. This store was Sports Authority and then some. Their inventory was huge. I ended up buying two Nike Livestrong shirts and better yet, they were on sale. The fishing supplies were quite extensive also. I was kind of confused at first until I realized that it was separated by bass/ salmon fishing. Everything is thrown together back in Hawaii. There were other things that I would have like to buy (tent, chair,...) but no can do since I would have to ship it back to Hawaii ($$$). The cashier was obviously from Hawaii (Haw'n bracelets and her name was Leilani). I would definitely stop by Dick's next time I'm on the continent. read more

Good selection, parking is terrible, customer service needs work, they need to remember that when you ask for help they should not look at you like you are dumb. read more

They have a big display in the middle of a walkway filled with superhero lunch bags. Each bag has 2 price tag stickers applied, one for $12.99 and the other $14.99. The bratty cashier gal rings up the price as $14.99, and is told thats not the right price; to where she says "oh, $12.99 isn't our price". She's told its false advertising and illegal to do and every bag on the display is marked as such, then she claims only a manager can change the ring-up. After asking for the manager she magically is able to adjust the price herself. Maybe it was a fluke, but totally shady. I'm not going back there, watch your receipt if you do! read more

I called earlier looking for an item and the gentleman on the phone was so beyond helpful. He put me on hold, went and checked, and even let me know what colors were available and how many of each. Came in and with his direction knew to go upstairs and after asking where the hammocks are another very friendly employee led me to them and let me know they need straps to go along with it. Wish I would have gotten the guys name who I spoke to because he was so incredible!!!! I'll be back for sure read more

This store is huge! I was able to pick up some pretty good fishing gear, and some cheap rain slickers here. The lights are pretty hot and the staff could be a bit more helpful. 2 stories packed with outdoor supplies. read more

Dicks sure saved me a pile of money on Saturday, I will give them that. I stopped in the store Sunday morning looking for a stadium seat for Saturday night's Cherry City Derby Girls Match. A very helpful employee immediately knew exactly what I was looking for, and quit unnecessarily, escorted me to the second floor and straight to exactly what I was looking for. A second surprise awaited me as it was $10 cheaper then an almost identical product I had purchased at the Dicks store in Hillsboro last year. A five star experience, yes? Well, almost. As I wandered the second floor I stopped by the gun counter. For several months now, I have been planning to pick up a new Mossberg shotgun. Right there at eye level was the exact model I had planned on purchasing. What the hell, I thought, Why not? I have been a fine fellow of late, I deserve to buy myself a present. I waited for 15 minutes at the gun counter. A few employee's wandered by, but none acknowledged me, even the one manager looking type who was helping another customer with some frozen fish bait at a freezer located right next to the gun counter. The impulse to indulge myself to the tune of $375 having past, I left to pay for my purchase. The young gentleman who rang me up asked if I had found everything I was looking for. I explained that I had and that it was a shame that no one on the 2nd floor seemed to care much about a customer waiting at the gun counter, as I was prepared to drop considerably more then the $15 I was paying for my seat cushion. To the young mans credit he offered to have someone take me straight back to the counter to help me with m y purchase, but I explained that it was an momentary impulse and that the moment had passed. It's a shame that more and more stores are putting fewer and fewer sales people on the floor and that those who are there seem to have forgotten what sales is all about. One the plus side, the very same shotgun went on sale today at Big 5 for $100 dollars less, so I will just swing by there this week and buy it. Thanks Dick's for saving me a hundred bucks. read more

One of the nicer Dick's sporting goods around. I usually find they have more of a selection than other Dick's.

Came in to find a pair of work shoes...Francisco in men's shoes was very helpful and friendly...look him up if you go in to shop...only thing preventing this from being a 5 star is that they didn't have my original choices...but they did offer to order which if I didn't need them immediately I would have taken advantage of especially because it's free shipping... read more

After reading all these crappy reviews I'm happy to say I have a great one. My family and I were shopping for bikes out at the Clackamas Dick's and needed a bike that was at Washington square. The bike was put on hold for us and today I went to pick it up. The price on the bike was not what we were quoted at Clackamas, It was twice as much, After spending time on the phone with Clackamas and I found out the person who quoted us the price was a seasonal worker (and last night was actually his last night of employment) . Well, I thought there goes our great deal. But,,,,without even asking, Washington Square offered me a price on the bike that I could not refuse, I paid just over 1/2 price for the bike. I was amazed at their customer service. Oh, and when I arrived at the store, I was lucky and found a store associate right away, He was the guy who stuck with me from start to finish, I was there for about 40 minutes. If you need a great associate at this store ask for JD. And FYI - I was also holding a 2nd bike (same exact one) at Clackamas Dicks for another family member and they also sold us the bike at the same price as Washington Square. read more

Great selection of workout clothes and outdoor gear. Their prices are competitive and their staff is helpful and friendly. I actually prefer this place over The Sports Authority myself. I think Dick's just sells better stuff and a greater selection with a wider variety. Stop by the Washington Square Mall and check out their selection of athletic and outdoor gear. If you are looking strictly for outdoor gear, the best place to go is REI. read more

Had great experience. Took a rifle in to get boresighted, worked with Paul at the gun counter, was quick and professional. Would consider purchasing my next gun from him. read more

I absolutely love this place! It has a great selection of anything you could want! I'm an avid golfer and I love the selection of golf equipment they have! read more

Great experience today at your Washington Square store! Todd, the resident baseball enthusiast, went above and beyond the call of duty for my sister and I, assisting us with baseball glove help for xmas presents for my nephews. He even talked to my brother on my phone to determine to best possible fit for each kid. Very helpful and I'm sure Todd will be running his own store eventually! read more

Found the two Nike items that I needed, but dressing room experience was awful: trash on the floor,very dirty corners and worst of all,it smelled like a stinky locker room. read more

Ordered under armour top/pants online for pickup in store. Whomever packed my order left the security tags on. So the alarms went off in my face loudly as I was almost out the door. Everyone in the store looked at me. Not a good feeling. An employee took the tags off for me and I left. While I am glad I did not get home and discover I had to go back, I don't appreciate looking like a thief to the other patrons even though it was clear after a few seconds I had paid. Please tell your people to be mindful of this for future online orders. read more

I have never written a review on yelp before but I believe it is worth writing about Dick's in Washington Square. My daughter really wanted pink running shorts and after searching three stores I wanted to give up. Being 8 years old, she wasn't very happy with me saying we will have to look another day. We decided to call Dick's on our way out of the mall to ask if they had shorts. The sales rep said yes and asked what door we were coming in. As my friend and daughter ran in, the sales rep was standing at the door with three pairs of pink shorts. He was really nice and very helpful. One can only hope this is how they train their staff. Thank you to the man who helped my daughter. He worked on Saturday in the kids section. read more

I hate it when people give 1-star reviews, but that's what I am doing. 1-star for customer service. My daughter and I are sitting in the shoe section and the customer service guy has walked by us approximately 20 times. I sought him out and he gave us a couple shoes, but when I asked if he would measure her feet, he grunted and reluctantly kicked the measuring thing over. He is walking from one end to the other, not helping anyone. He walks by us, but around the display so he doesn't have to talk with us. I nicely commented that it seems like he is busy (which he wasn't, but I was trying to be polite) and asked if perhaps someone else could help us. We have been waiting about 10 minutes and he has literally walked by us 5 times since I've typed this. He isn't helping anyone, I wonder what he thinks about his job. We are leaving and will buy cleats somewhere else. read more

This is a large store! They had a lot of products here, and a good selection..they had a TON of cycling clothing, which is rare to find in the other stores I've been to. The shoe dept. is also amazing, they had some stuff that's only sold online, that other stores don't carry. read more

This store is huge which is why i was drawn to it in the first place but it definitely has it's flaws. They do have a huge selection on shoe, clothes etc but it's a very spendy store and not really worth it when i can go other places and get the same thing for cheaper. I definitely miss GI Joes. read more

Normally, I'd give this store a 5 because they stock large swimming goggles, which are impossible to find. But, I recently bought a pair of expensive athletic shoes, and made the decision when the sales guy said I'd get $10 credited if I fill out the online survey. So I do the survey, and it's $10 off *your next purchase*. I hate when they are false read more

Terrible customer service. Ignores you and if you manage to get their attention, rude. Amazing how they stay in business. Will take my business elsewhere for sure. read more