Fabulous store!…read more Compact store offering a good variety of high quality shoes, and exceptional service. I've been assisted by both Sara and Lisa. Both staff members are very knowledgeable and with their assistance, I've left the store more than satisfied with my shoe purchase. They truly go above and beyond. The shoes that I've purchased here, have fit perfectly. They are exactly what I need for the activities, that they were purchased for. I recommend; When The Shoe Fits - without hesitation.

I'd driven past here probably a hundred times, and never noticed When the Shoe Fits. I needed a…read morenew pair of running shoes, so I stopped in to see if they had what I was looking for. The person who helped me was EXTREMELY knowledgeable about what I asked for, and offered to order them for me since they didn't have them in stock. She also offered to help me find something that may be suitable, but also said that if I've had great success with what I came in looking for, that it is generally a good idea to stick with it. I asked how long they'd been in business, and the employee said almost 19 years. That is very impressive. The store was roomy and clean, and featured a very large selection. Prices were right on par with competitors.

This review covers two different services at Mountains Shop, both proved to be excellent…read more 1st. We came in before winter and took advantage of their season long ski rentals for my two 7 y/o daughters. Service was prompt, and they had everything we needed, boots, skis, poles for a very affordable early bird value. I'm going to say it was no more than $175 per girl. 2nd. Had the privilege of working with Rob in the ski boots department and he was amazing. He was very kind, knowledgeable, and took his time explaining the process along with any potential costs along the way to avoid any potential surprises. I'd hands down recommend checking out mountain shop in both of these areas. You won't be disappointed.

I have been in here a few times this year for various goods and services, so here goes:…read more Mazamas BCEP Gear Night - this was excellent all the way around. To be fair, we were a pretty easy audience and they had a few well-qualified individuals helping us, but they certainly went above and beyond to explain function, form, fit, and cost for our helmets and climbing harnesses, as well as carabiners and tethers. Renting Mountaineering Boots, crampons and ice axe - this was also deceptively easy the first two times, so I was a bit surprised the third time, when they had boots and cramps, but didn't have a rental ice axe on a Thursday. As a nube, I didn't know we were right in the middle of climbing season. I spent about 15 minutes at the climbing desk with Sven(?) and purchased the correct axe for the climb. Sven was super knowledgeable and listened well, which bodes well when safety and efficiency are such a big deal on the mountain. Shopping for a belay parka - I want to sneak up on this, because it may well be a $500 purchase, if and when I pull the trigger. The associate was willing to spend concerted time with me, even when I admitted I was just looking for information. He explained the different fabrics and fills and construction, and talked through the options. Layers, a puffy, and a rain coat have been sufficient so far for me, and he affirmed the belay parka was for specific usage. Still, I will likely purchase it here as opposed to on-line if/when the time comes. I have needed extra carabiners, waterproofing spray, and a sit pad, and the staff has always been knowledgeable and attentive. Good job, Mountain Shop!

A Tobias Fünke looking guy gave my friend and I possibly the worst customer service experience in…read moreyears..He didn't have the correct size shoe & tried to bully her into buying a pair of shoes obviously too small. We both came in looking to buy spring shoes & left without buying anything. I wouldn't even want this arrogant mansplainer to get commission on a pair of socks. #minus3stars #rude #condescending #worstsalesguy

I have been to the one on Broadway many times and like it. I like the type of shoes and purses they…read morehave at these stores. Went to this location recently. I came away feeling like I don't want to go back. First there were almost no prices on anything all the wallets and socks had no prices. Most of the shoes I picked up also didn't have prices. I asked about a few items a wallet and slippers. The manager said something about prices are usually inside the shoes and he can't control what customers do. But of course all the socks and wallets? We had a question about finding socks and the woman helping asked the manager. He was curt to her and said something like just look around. When I asked some prices he also seemed put out. Overall just didn't like the feel from this manager (I'm assuming or at least a lead or something) Then the whole price tag thing. I think I'll go back to Broadway to give them my business. Never had any of these issues or experiences.

Around December I came in on the recommendation of my chiropractor. I was having heel pain. I got…read moremy foot adjusted and he said for me to consider getting fitted and looking at more supportive shoes. I work from home the majority of the time but when I am traveling for work in standing on my feet so I'm perpetually looking for the most comfortable sneakers while I'm in the hospital/clinic, etc. I shared that with the sales lady during my visit and she made an excellent point. "Comfortable shoes aren't supportive shoes. And that's why you're here. You need supportive shoes." To which I was like ok but why must it be one or the other??? lol Bottom line- she fitted me in a shoe size I would NOT have picked for myself. It wasn't the most comfortable shoe. But I tried to just trust the process because I was in pain. So it was hard to be unbiased. What swayed me was it can't hurt to give it a try, the shoe I was leaning towards was cheaper than what was online, and they have a 90 day return policy. I have pretty much only worn these shoes in the last ~4 months. Heel pain is way less painful and the times that I have worn slip ons or some other crap shoe, that pain comes back. So I'm ready to get rid of all my shoes and only trust this woman. lol I highly recommend. And don't be put off like I was. I hate to admit it but at first appearance I thought it was just an "old lady shoe store." They don't have unlimited trendy options. But I'm there for support, not for cute or comfort. lol it is what it is. Accepting the aging process. Ps my shoe makes my foot look smaller. So that is a plus.

Great customer service! Would recommend this store for in depth knowledge on your personal needs…read more Not just an everyday shoe store.

Huge choice of cute comfy shoes and accessories. Nice carrying customer support . Love Journeys and…read moremy kids Love it !!! Price is reasonable to quality.

This is a great shoe store with two locations inside of Clackamas town Center on the bottom level…read more Both locations are located down between the Macy's retail clothing store and the furniture store. The staff at both spots is typically always very friendly and helpful and comes across as very genuine, they care about having your business. One location is mainly for kids and the other for adult shoes, but you can often find adult sizes and styles in the kids store as well. I just learned they have a 365 day return policy (within reason) which is fantastic. Great place, you can't go around shopping here.

Mountain bike, snow, skate and surf store - loaded up with winter sports equipment on Black Friday,…read moreclothes and accessories. Store with quality brand names, very well organized, and stocked up for us to shop up!

Awesome place to get snow gear & equipment. They have an overwhelming large selection of just about…read moreeverything you could want for the snow. I ended up buying a stomp pad for my snowboard. The workers were very very friendly, one of them gave me good advice and answered all my questions regarding snowboarding.

awesome service, the sales associates were very helpful and sweet. the cashier ceira helped us find…read moremultiple outfits in different sizes and shoes!!

Zumiez always seems to have great customer service. The guy…read morethat helped my boyfriend and I out was uber helpful. I scoured the sales rack here as I always do. This Zumiez had some great things. I love that their sales racks are actually organized. The women's rack is separate from the men's completely, which helps with any confusion. I'd definitely visit this place again.

Ariat women's booties are so comfortable! While they have a pointy toe, there is a wide toe area so…read morethey are both comfortable and stylish. s Typically I have bought them at shoe stores that carry many brands, so each brand has limited representation, so I was thrilled to discover a Ariat store at Cascade Plaza. The women's section pales in comparison to the men's section, which is understandable since a lot of their mens shoes and boots are for work. Even though limited, there were several styles, and who doesn't appreciate options? While I didn't make a purchase, I'll definitely stop back in when at Cascade Plaza to see what's new. In addition to boots, they have denim jackets, boots in many colors and styles, belts and accessories.

I drove 45 miles to get a gift card for my nephew. 10 days before Christmas and I'm told they are…read moreout of gift cards and have been since Thanksgiving! The staff were friendly and apologetic, but that is poor management!