Great service from the salesperson who helped me and my son this evening. He seemed to go out of…read morehis way to find my son a shoe that fits well and was reasonably priced. Sometimes at this outlet store you have to go find the staff people to get help, which might bother some people, but I actually like not having salespeople hovering over me! Store is always very clean and products are neatly displayed. The prices are excellent and to me that's the most important thing.

I used to really like this place, but after having been there for a few times, I realized the…read moreprices aren't actually that much better than other new balance stores if not other shoe stores in general. Also, the employees aren't super helpful or knowledgeable about the product that they have in stock. When I initially came here a few times I would say that the employees were fairly, responsive and customer service focused however I would not say that that is the same case anymore. Customer service has gone down and so is the current collection the new balance offers. They also pretty much charged the same price if not more despite the prior models that are offered at this location. There are barely any sales anymore as well, so there really isn't any value here in terms of shopping besides trying out shoes that you could try out at another actual new balance location not this one.

The employees in the store are amazing. I did not touch my once shoebox while I was shopping here,…read morethey were so welcoming and so helpful. It is a typical Converse store nothing too big nothing too special but they do have a wide variety of Converses. We would also get socks and stuff here, there's plenty of parking and parking garages if needed.

Loved my experience. Alison is great, her service is great she is friendly and inviting. Customer…read moreservice 101.

As a longtime customer of Alec's Shoes in Nashua, the experience I had today was incredibly…read moredisappointing. Over the years, I've spent thousands of dollars there and referred numerous family members and friends because I believed they stood behind the products they sold. Unfortunately, that trust is gone. I purchased a pair of Clarks on May 9th specifically for an upcoming vacation. After wearing them ONCE to dinner, I realized they were too snug and needed a wider size. I returned to the store June 9th with the original box and receipt, fully intending to exchange them for the exact same shoe in a wider width. The only issue? The soles showed the slightest amount of wear from being worn once. Despite the fact that I was requesting an exchange--not a refund--and despite what I believed was compliance with their stated return policy, I was told the shoes were no longer in "new condition" and could not be exchanged. How exactly are customers supposed to determine whether a shoe is truly comfortable and fits properly without wearing it beyond a few steps in a store? Shoes often feel different after an actual outing. Refusing to exchange a pair that was worn once for a few hours is an unreasonable policy, especially for a retailer that charges premium prices. I have never minded paying more for quality footwear and good customer service, but this experience demonstrated a complete lack of flexibility and customer appreciation. They clearly don't value their customers and don't care about anything other than making that initial sale. There are plenty of other shoe retailers offering the same quality products with much more customer-friendly return and exchange policies. After years of loyalty and thousands of dollars spent, I can no longer recommend Alec's Shoes and would caution others to carefully consider their return policy before making a purchase. If you wear the shoes even once to determine whether they actually fit comfortably, don't expect any accommodation if they don't work out. **I was so surprised by the way they handled the situation that I took photos of the exchange to share with this review**

I love Alec's shoe store. I started going about 11 years ago. To the store on Main Street. I still…read morego to the new store. I originally brought my grandsons for their shoes. But after that I started getting my sneakers there. And now the majority of our family and a few friends go there too. It's great! Tim's of choices. Excellent customer service. They will size your feet. Which is great especially if you have children. 5 stars isn't enough!! Alec's all the way.

On the plus side, they now have their own sign instead of a print out on the previous…read moreestablishment's window. Downside, it was busy on a Saturday morning and my mum got a headache waiting. We came here specifically to get her shoes since doctor had specifications for her feet. She did find shoes that she wanted, but wanted to know about other colors options. Staff never got back to us. As for me, I got sunglasses and a new pair our shoes. I have been to another specialty shoe store that's smaller and their staff has their customer service down pat. I wanted to see if MS was the same as my first experience.

I stopped in and was generously assisted by Mark. He is a true asset to Marathon Sports. Highly…read moreknowledgeable, very patient and accommodating. I felt welcome, welcome to return, unpressured and learned a great deal about my choices in comfortable sneakers. It was one of the best sales person to consumer experiences period.

I am extremely disappointed with Duluth Trading Company's order process and fulfillment…read more I ordered a pair of pants and a shirt as a Father's Day gift, placing the order well in advance. After waiting and expecting the items to arrive, I was informed that the order never even made it to the warehouse for fulfillment. How does an order get accepted, payment processed, and then somehow never reach the warehouse? This is a basic failure of order management and customer service. The most frustrating part isn't even the delay--it's the lack of communication. I had to find out after the fact that the order was essentially lost within their system. If I hadn't followed up, who knows how long I would have been waiting. A company that charges premium prices should have reliable fulfillment processes and proactive communication when something goes wrong. Missing a Father's Day gift because an order never made it to the warehouse is unacceptable. Unfortunately, this experience has made me question whether I can trust Duluth Trading Company with future orders.

Made an on-line order. Minutes later I went back to the website and made a second order. For some…read morereason that second order is shipping to an old address. Immediately contacted customer service and they informed me that it was against their policy to cancel or modify an order once it has been placed. Asked to speak to a supervisor, and was transferred to an automated survey. They should close their Customer Service Department because they clearly don't provide service!