As an avid outdoorsman, I was pretty excited a few years ago when I heard that we were getting a Dick's Sporting Goods store in Muncie. Their prices are pretty high, but they do have a great selection, and they have lots of items in stock that I regularly purchase. I'd be tempted to shop there a lot, even though I could buy most of the same items online for less money.
However, I have had nothing but bad customer service experiences at the Muncie store. It's not just that the experiences were bad, but that they were completely unnecessary, and one of them (an attempted exchange of wrong-sized ski-pants for a different size) was just comically stupid. These experiences have almost completely kept me away from the store for the last few years. In the process, they have lost out on hundreds of dollars of business from me. As a result of this final experience with the ski pants, I will never shop at any Dick's sporting goods stores, ever again.
The management of this store really needs to do a better job coaching its sales associates. Customer experience is really important, and often one bad experience is enough to drive away a customer from your store forever. A retail store that sells overpriced items really can't afford for their customers to walk away with a less-than-positive customer service experiences.
Also, I second Josh H.'s review. It is really annoying to have to walk through the register area, even if you don't buy anything. read more