I bought a bike from another company online, but it was riding weird. Took it into Kirk's and they…read morefixed at a reasonable price. Ride lovely now. The customer service was excellent.

My wife and I were riding our ebikes today on the Cardinal Greenway in Muncie when I noticed her…read morerear wheel was REALLY wobbling back and forth (I may have clipped it SLIGHTLY with my Jeep.....) Anyway, we rode up to Kirks and one of the service guys was standing out on the sidewalk by the door. He asked what we needed and we showed him the wheel. He immediately took the bike in and pulled the wheel to true it up. He wasn't able to true it (okay, maybe I more than SLIGHTLY clipped it...). About 20 minutes later they had a new wheel installed and we were on our way. The price was very fair and it was great that they were able to fix it while we waited. They really took care of us!

I have now bought two bikes from BGI! One being a Trek Domane road bike nearly a year ago and then…read morea Trek FX 2 today for commuting to and from work and around town. I have been in occasionally to get other supplies as their variety and selection is superb! Their inventory includes all sorts of bikes that you could need, including Electric, Road, Mountain, and Hybrid/City bikes. They have also increased their inventory with the acquisition of Gray Goat, allowing them to carry Specialized bikes. The sales staff are always helpful and will go out of their way to get you what you need (even ordering a bike in the size that would fit you best). Prices are high, but I think they're around what you'd find at other bike shops. Unfortunately, cycling is an expensive hobby/activity. If you do purchase a bike, they do install accessories (for free in my experience), so you could add a pannier rack, bottle cage, light mounts, and more to your bike before even taking it home! To give you inspiration for some rides, there is also a map in the back of the store showing the local Indy trails and recommended routes to explore. In addition to bike supplies, gear, and clothing, they also sell fitness equipment like treadmills, bike trainers, etc. at this location, but I haven't really explored that section of the store. The only thing I would note is that I would not recommend getting here via bike, as 82nd Street is a very busy thoroughfare and the surrounding area is very car-centric, unfortunately. But otherwise, it is a great store with pretty much everything you could need to get riding!

The employee we worked with was knowledgeable, patient, thorough, and kind. My son is new to…read morebiking and he took the time to help him find all the right gear, answer our questions, and get the best value for his limited budget. We will be customers for life.

Quality service, fair price. Great people who are kind and helpful. Highly recommend.read more

The staff at Motion Cycling is absolutely amazing--by far the most professional, kind, and quick…read moreteam I've ever encountered in a bike shop. They really know their stuff and take the time to make sure everything is done right. The atmosphere is awesome. Great music is always playing, the vibe is relaxed and friendly, and they even have a shop dog to greet you when you walk in. It's the kind of place you actually want to hang out in. There's a reason why people like Reggie Miller get their bikes here. Whether you're a serious cyclist or just getting started, Motion Cycling is the real deal. Definitely stop by and check them out--you won't be disappointed.

Outstanding service department. Fixed our problem and went well beyond what was necessary to make…read morethe repair.

Needed a new tube but after a quick discussion I forgot to check the tire. Great service and out in…read moreunder 10 minutes. Friendly and fair pricing. Excellent bike shop. Give em a try

Excellent customer service! We recently shipped my wife's bike from Arizona to Carmel, and the…read morebrakes were acting up upon arrival. I called several local shops, but every single one insisted on a full tune-up fee just to look at it--and quoted a multi-day wait time. Future velo was able to get the bike in same day and had it repaired within 5 minutes. No tune up fee, same day. 10/10 would recommend

Take your e-bike to a different shop!!! David, the owner of Future Velo, is not an honest business…read moreowner. You will be taken advantage of, threatened to take down bad reviews, and talked down to. My experience with the David made it clear that he doesn't respect women or his customers. He promised to refund half of the bogus "diagnostic" test. We did NOT receive a diagnosis. We did NOT have any proof of what was done to "diagnose" anything. David talked down to me in the store, belittling me like I didn't know what a diagnostic test was. That will never be something I am willing to take from anyone, especially not you David!!!! Stop taking advantage of people and then threaten them to take down honest reviews!!! Most recently, this clown threatened my wife to only return half of the money if a different review was removed. (Google) Not going to happen, bud. The truth hurts sometimes, David. Honest reviews are the consequences of being a shady, dishonest, misogynistic business owner.

great customer service and they really seemed to care about me. I wwould do no business with anyone…read morebut them.

Great service! They picked up my bike at my house and had it repaired and returned to me within a…read morefew days. They let me know what repairs would be needed down the road but no pressure to replace things too early.

I was riding the Cardinal Greenway during a scout outing when I hit something and bent my rim cut…read moremy tire and (of course) got a flat. Limped into The Greenway 500 Bike shop and what a GEM. Mike was awesome, friendly, knowledgeable, competent and fast. He fixed my tire, put another tire on my sons bike and all with a smile. The price was right too! If you are in the area, take a peek, he's got all the accessories you need and a friendly smile as well.

Mike is a friendly, caring owner/mechanic. His knowledge, attention to detai, l and turn around…read moretime frame is worth the stop.

Review: Harley-Davidson of Indianapolis (Service Center)…read moreRating: I will not be returning to this location for service. My recent experience was the fourth time I have been turned away by the North Side Harley, and it was easily the most frustrating. I called on a Saturday to see if they had a rear tire in stock and the staff available to install it the same day. I spoke with Steven, who informed me it was first-come, first-served. Since I already had the wheel off the bike, I headed straight there, expecting a straightforward swap. After waiting for over an hour, Steven told me the technician claimed the rim was "too big" for the tire. This makes no sense, as the wheel was currently fitted with a Harley 180-60-16--the exact tire that came on the bike when I purchased it. To make matters worse, when I went to retrieve my wheel, the tire was left half-off the rim, and both the valve stem and valve cap were missing. When I questioned why it was being returned to me in that condition, I was simply told the manager said they could "refuse to service it." The lack of technical knowledge and the "take it or leave it" attitude from management is unacceptable. If you are looking for professional service or basic competence, I suggest looking elsewhere. This location has lost my business for good

I recently embarked on an exhilarating cross-country journey from the West Coast to the East Coast…read moreon my trusty 2015 Road Glide. Midway through my adventure, I faced an unexpected challenge--a punctured rear tire in Indianapolis. Despite my best efforts to plug and reinflate the tire, I needed a professional repair to ensure my ride remained smooth and safe. Arriving at Harley-Davidson of Indianapolis right as they opened, I was the first customer of the day. The service rep greeted me with a mix of empathy and concern, understanding my urgent need to continue my journey. Despite being swamped, he assured me he would check for a technician's availability. Thankfully, a tech was available. Now, here's where the experience took a turn. The cost for the (1) one tire and labor was over $500, with no discounts available--not even a veteran's discount. This was a bit disappointing, as other dealerships I've visited on my travels have always honored such discounts. The only discount offered was a 10% military discount on a T-shirt or other items. I had no choice but to proceed, as risking another issue in the middle of nowhere was not an option, and the timing made visiting another dealership impractical. On a positive note, they offered free water, although the coffee left much to be desired. The service itself was completed in a timely manner, and everything seemed to be put back in proper order, including my custom bags with high-strength securing bolts. Overall, while the pricing and lack of discounts were a letdown, the quick and efficient service ensured I could continue my journey without further delays. Also, there were goose hanging out in the parking lot. For these reasons, I'm giving Harley-Davidson of Indianapolis 4 stars.