Our next family adventure take us to DICK'S Sporting Goods located inside the palm town and county mall in kendall with a rating of 4.0 and more than 770 reviews this store have all you need about sports. We are going to buy a new shoes for running and the decision was hard because they have unlimited of options to choose by size, styles and brands. read more

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Walked into store to exchange an item...stood where 2 employees were just chatting and not taking care of customers...then went to the check out line where one person by register was chatting with a register staff who was taking care of a customer. Once she was done both continued chatting with each other disregarding the fact I was waiting. No managers taking care of their employees as they are just standing around not working. 4 employees just socializing. This is the worst service I've seen!!!!! read more

Excellent Service. Kylie i think her name was went above and beyond for a last minute order, (Red and White spat tape) at 8 am pick up this morning. Thank you sooo much came in big time, in time for football game at 10am. Thank you very much. read more

Literally they don't care about the customer AT All . I was 2 months late in the return policy returning a Christmas present I gave my hubby and they would only give $50 credit when the same shirt is on the rack for $100 - an Inter Miami shirt . I told them that it's not fair they will profit off my return and make $50 on it - but - they don't care . Last time I gave my hard earned money here . Peace out . You guys aren't the only ones selling sports gear . read more

After the holidays, we were all left a bit sick with all the food we had practically inhaled. My family and I were carrying around an extra 5 pounds each. We decided to begin shopping for a treadmill for home use-online and found most of the equipment to be really expensive - ranging from 1700 to a whopping 6,000. We decided to go to a few of the shops around town and ended up going to Dick's Sporting Goods in Kendall on Mills Drive. We were able to find an excellent treadmill. It was the last one in the show room, so the sales associate told us he would see if he could sell It at a discount. His name was Cody and we all thought he was very patient, knowledgeable and professional. It was a pleasure to go to a store where the customer feels their business is appreciated! Cody patiently explained the features of each machine and allowed us to try each one. He was very helpful. Even though the sporting goods is a bit expensive, we are looking forward to coming because of the service. It is definitely a place I would recommend for sports items. We are very excited about the unit that we purchased and are looking forward to exercising at home and shedding the holiday weight. Thanks Cody for helping us to find this great Nordic track treadmill for an excellent price! read more

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I was in a rush to find a last minute gift for my sport enthusiast brother in law and just when I found the perfect shirt, i couldn't find the right size. It was about 20 minutes till closing and I was freaking out looking all over the store for possibly another size of this shirt. Cesar noticed me and checked on their app for the size, it did not show a small but he did know that a truck just came in that day so there was a chance. Cesar went to the back and by miracle, brought the size that i needed. Cesar was the real MVP of the night! read more

I come here rather often actually, looking for summer swim shirts or sports wear. The store is always clean and organized. There is usually staff around to ask if you have any questions. I love the Calia by Carrie Underwood line. Her sports bras are THE BEST!! I come here just for that alone. The store is also super close to my house- just a quick five minute drive, so it's very convenient. My only gripe are the prices. They are really quite ridiculous. I feel like everything is at least $50 and higher. Even the clearance rack is still expensive. There are not many deals to be found here. Overall the store is good with a great variety of brand names and gear- just be prepared to come out of pocket. read more

I was assisted with a bike problem by Andres yesterday. What a great employee! He was extremely knowledgeable, personable and helpful. Andres is the kind of employee who should be considered for upper management. Thank you Andres! read more

I came by Dicks Sporting Goods about a month ago. I was looking to buy some winter clothing for a trip I was going to make to Fort Wayne/Van Wert. It was going to be very cold and I wanted to have it as I was at the time going up there for a job interview/looking for a house to buy up there. I didn't want to have to go looking for where I stored away the few jackets and other winter clothes I actually owned. I couldn't really find anything and what's worse, I couldn't find anyone at the store to help me. After walking around for 15 minutes I left and decided just too look for it at home. read more

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Don't try and have and ordered online with this company they are not a company of there word you pay them but they don't send the item you purchased and you waste your time with there customer service due to they don't help you read more

I wanted to buy a pair of gym shoes for training and working out, so I came here. Buying gym shoes is much more dependent on a good salesperson than other purchases. I wanted to find the right shoe for me. The salesperson I got was a young woman who seemed intent on talking in model numbers so that I couldn't understand what she was saying or what shoe was right for me. And she was waiting on multiple people at a time so I left without buying anything. A total frustrating waste of time. I'll never go back. read more

Came in to purchase some UM shirts and a pullover jacket. Fell in love with the items but the prices were a bit higher than I expected! They did not have a sale so decided they check elsewhere. read more

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The worst DICK's I've ever been to. Went in for a gait analysis and no one in the store had any idea of what that even meant. Even when I pointed to their in-store sign, advertising gait analysis, they were lost. Lots of staff on the floor, but none were helpful when asking the simplest questions. I don't recommend this location at all. read more

Always easy to get in and out. Never a wait to check out. Staff is always helpful and friendly. Store is always well kept. Store is always fully stocked. Order online and pick up at the store is easy and fast. Check availability online. read more

DICK'S Sporting Goods - Sporting goods!! - Outdoor Gear Near Me - Miami, Florida

Nice store. Has a great deal of everything. Still...they are overpriced, and many of their items can be found considerably cheaper online. But the staff is friendly and I like the extra "push" for using hand sanitizer at the entrance. Ironically, with such strict provisions in place for customers, management should encourage the staff to cover their noses with their masks as well. The young girl who rang up my purchases wore her mask over her mouth only...as did the girl who rang us up last week. A possible coronavirus infection can easily be exhaled/transmitted through the nose. read more

DICK'S Sporting Goods at The Palms at Town & Country in Kendall is a well managed and operated DICK'S location that has everything you could want for sporting goods. I have enjoyed shopping here and was able to find exactly what I was searching for each time. The staff here is very knowledgeable and able to help you when you need it. read more

DICK'S Sporting Goods - DICK'S Sporting Goods - Outdoor Gear Near Me - Miami, Florida

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Terrible pick up! This place offers pick up service. They shouldn't. They don't have anyone there and they don't care. They also brought out a defective ball. I went to my car my husband noticed it and we go back in to the store and they don't really understand I need to just swap out a ball that they handed me defectively! They were all talking or like if they were on something- it's like I was talking to a wall. I need to swap out a ball that you guys gave to me defectively after you made me wait for your "quick pick up service" that you supposedly have. I wouldn't have been this upset but they made a process that's supposed to be of convenience completely inconvenient. They should have someone look into that. read more

I'm not a sporty kinda girl at all but being that my BF is a true fisherman, he loves gettung supplies from here. On this day he wanted some fishing hats and shirts. While he went to look for that I roamed the store. They had so much atheltic wear and even nice options on the clearnace rack. I found a pair of joggers for under $20 and couldn't resist that price. I looked at their sneaker options and likes what I saw but it was a bit pricey since I'm more of a sandals girl but they had nice options with the latest trends. When I finally ventured into the fishing section I saw some nice ugly sticks (fishing rods) and colorful and sparkly lurers. Lots of fish I can cat h with that but I'll leave the fishing to him, I'm sometimes impatient. They had alot of sporting equipment, weights, bikes, and different sporting balls, and even thermos. If your into sports activities I think this place is okay, just be prepared to come out your pocket some because some of their pricing were somewhat high. After HE found 2 shirts, a hat and $60 later we were off on our next adventure. Check out was quick and the cashier was cool even though they try to get you to sign up for their credit card, he didn't harass us after our first,"no". Decent spot. read more

We went to Dick's for weights. When we got home, we realized our Dr Shock's wrist bands still had the anti-theft, security mechanisms on them. We live 25 miles west of town. The manager (Monique, I believe her name was) was willing to come out here and remove them for us. That is going above and beyond. 5 star service. Wow. I have never heard of such customer service in my life. Wow. Impressive. read more

First time at Dick's Sporting Goods, very clean store attentive staff. Had some good deals on fishing and beach gear. Nice to have another sporting goods store in the Kendall area, I'm sure its going to give Sports Authority some competition. read more

Similar to Sports Authority. This location is very disorganized in the sneaker section. It took us a while to find an employe to assist in locating sneaker boxes. The employee herself tried to help, but the sneaker boxes were placed in an disorganized manner. I like the decor and feel of the store, just wish there were more sales, more staff in the floor, and more organization. read more

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It's irritating that I come into this store time and time again to only find few selection in my size. What's going to happen is I'm just going to order off amazon. Good luck keeping your stores open. read more

DICK'S Sporting Goods - Never any Small's. It'd be nice if they would order more in smaller sizes. - Outdoor Gear Near Me - Miami, Florida

What can I say, I love going to this place. The golf department is excellent and has a lot of inventory. And the golf tech really knows his stuff. read more

DICK'S Sporting Goods - Great store. - Outdoor Gear Near Me - Miami, Florida

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Very disorganized clothing sections. As with most stores the hangers show the size that should reflect the clothes. 80% minimum of the hangers on the men's shirts and shorts at least do not match the actual clothes sizes. Then to make things worse. In many cases there are security tags on the clothes that obstruct the view of the tags on the backs of the shirts or shorts. Just tried to pass by so I could take a quick look, but required too much time so I left. The store was empty and this doesn't seem like a result of Covid. I gave 3 stars because overall the store seems clean and the other areas like weights and such are neat. I might buy equipment from there one day but doubt I'll give clothes another chance. read more

Absolute BAIT AND SWITCH company. Will NEVER spend another dime with this company. Ordered some catchers gear.....Large, on line. Sent me a medium. Took it back to the local store....they said, no problem, we'll order another one...in Large. Kicker...they put the return on a Dick's debit card. Just got the 'new' gear....another medium. Going BACK to this company AGAIN tomorrow. VERY SHADY business practices. RUN, DON'T WALK, AWAY from this company!!!!!! Second time I've gone through this exact same scenario.....LEARN FROM MY STUPIDITY!!! read more

SCAM...SCAM...SCAM...SCAM!!!!! Don't waste your time with online purchases. They currently have a deal running where you get $10 off every $50 you spend, up to $150. I spent about 45 minutes selecting numerous items to purchasing, looking forward to seeing the savings in my cart...not one of my items qualified for their savings scam...and that's exactly what it is, scam...they lure you in, then you spend your time on picking out your items and purchase them anyway because you all the time you put in...not me!! I'm not giving my business to people who don't deserve!!! If I could give them a minus rating I would! read more

OK selection of shoes on the sales floor. However, many models not displayed or available. Settled on a pair that was basically acceptable. When I got to the checkout though, seven customers in line waiting with only one register. Definitely not good - leaving the shoes, heading to foot locker instead. Management - staff your registers better. Second time this has happened. read more

This place is heaven for my 4 year old. He swears it's a playground. A big thank you to the employees who have to deal with kids like mine. And thank you for having all my fitness accessories available. Dicks over Sports Authority any day. read more

DICK'S Sporting Goods - What happens when you bring kids to Dicks - Outdoor Gear Near Me - Miami, Florida

For a sporting goods store, this is the spot to go. It's SOOO organized. Every other store with a plethora amount of athletic gear is usually messy. And no one likes to shop in a mess! and on top of that, customer service really means a lot to them because when I ask them a question, they don't give you a "ugh look." They also honored a discount from a shirt located in the wrong spot. I even enjoy their selection of clothes and shoes more than sports authority. They have better deals! read more

i had an issue with the security clothing tag being left on and the first person i spoke to was a skinny short girl who lied saying she's the manager and talked all over me, extremely disrespectful. as a supervisor i would literally fire her if she worked for me and spoke to a customer like that. luckily after speaking to a handful of different people, i spoke to victoria. she was the only person who actually acknowledged me and understood where I was coming from. she was generous enough to even comp my time. i'm here to shout her out for truly helping me out. read more

This has to be the best sporting goods store in Miami. Blows Sports Authority out of the water. Clean, well-organized and modern store. Plenty of room and plenty of inventory...always an issue with SA. Only negatives were I had to look for staff to try things on and the signage for the check out line is not clear. I also was waiting in an area that I shouldn't have, right next to a manager and he said nothing. read more

Ridiculous customer service at the Kendall store. Nobody has any idea what is going on. I did not order my product from there.

Been to this store a few times already and I've had to help MYSELF out those few times. To find an associate to help you is like looking for lost sock. When you do see anyone that works here they are taking amongst each other instead of helping someone and may I say when you do ask for help they just point and say "Look over there near so n so section" Really?! So I dont get upset I go and walk around to look for my own Items. If you know your sport just help yourself and look for it on your own. Check online if the store has it available(Use The App) so you have an idea of what your looking for. I will still shop here cause I do like the store...sports fanatic reasons...but they need better Customer service as per on the floor employees. Visit store if your not to impatient and enjoy your sports or hobbies. read more

We went there not expecting much. Boy, we were wrong! It employs one of the best customer service reps in the area. Who would have thought of that!?!? But there we were, this past Wednesday, looking for a dark colored ?? that would protect my elbow from being banged into the doorway of the house. And sure enough, an employee knew just what I needed. read more

Worst customer service. Placed an online order, got in line to retrieve, was sent to the pick up kiosk. Waited for 15 min then asked an associate why it was taking so long. They sent someone to retrieve my order. They wanted me to get BACK in line to finish the paperwork... needless to say, I could've gotten what I needed, paid, and left way faster. So much for the convenience of online ordering. read more

Great customer service! Will definitely be shopping here again. Good quality of products. I purchased my Diamondback bicycle at Dick's Sporting Goods, haven't had a problem with it. I love that you can order on the on site computer and the staff are very helpful. I have also purchased paintball accessories, fishing equipment, clothing. I'm very happy with my purchases. No complaints. read more

Horrible experience every step of the way after they took my money online. Bike was not ready for pick up, even after getting an email stating to come and grab it the day I ordered it. I got the bike 6 days later (today) I had to do all the follow up. Three phone calls to the store because I was told three times someone would call me the next day once the bike was built. I never heard from anyone at the store any of those times. In fact over the three calls I talked to 7 different employees, with an average call time of 12 minutes. No one knew if the bike had been built and some could not even find the bike. A complete customer service failure. I also wrote an email to Dicks customer care about this issue and still to this day have not gotten any response. To me this shows even at the top corporate level customers are not the priority. If a product is purchased online and says it is available, it should be available. If an email is sent stating to pick up your product, your product should be ready to be picked up. I'm extremely disappointed with the integrity of the online process, the continued lack of follow up by all levels of in store employees, and the firm impression that customer's concerns mean nothing at the store or corporate level. This purchase was suppose to be fun and a gift to myself. However, it was far from fun and will absolutely be my last purchase from DSG. Once a loyal customer is now gone. I'll spread the word within my small community I live. Thanks, Grant A. read more

Is there anyway to give no stars? I placed an order with Dicks. I was assured that the items would be delivered yesterday. I received half. The other half now won't be delivered for another 3 weeks. This is unacceptable. The gift will arrive too late. They would not cancel the order or send it to another address "it is locked". The gift will come to me 3 weeks late and I should return it to the store or by fedex. Why is this up to the customer? A simple cancellation would do or mail to the gift recipient. Dick's never notified me of the delay. I would never deal with this company again and I recommend you don't either. read more

This particular store has many sports goods at decent prices. You do pay for what quality you want. Unfortunately, the customer service at this store is incompetent. Every time I come into this store there are only 2 open cashier registers. I've come at different times and days and it's always the same problem. There is literally a huge line just to pay and to exchange items. They should have separate lines. In one incident, I waited 20 minutes just to pay for one basketball. Also, each cashier register take forever just to scan your items and allow you to pay. There is never any manager in clear sight or anyone willing to help you find a specific item. They should really hire more employees. I suggest you buy your goods online or at a local Walmart/Target. read more

NOT helpful at all , only one cashier I asked a man for help, he said they're right over there can you spell SPORTS AUTHORITY...going there instead read more