This was a nice spacious store. Men's and women's apparel sections were clearly separated. Apparels…read morehad lots of product types, colors and sizes. The accessories had two different racks. Winter items were in good numbers. But the backpack section didn't have much inventory. The shoes display shelves were pretty empty. Prices were similar to website, little bit higher as all Lulu items are. They had fitting rooms available too. Associates were available in the area and around the floor assisting customers. Checkout line was moving quickly too. Overall it was a nice store for mostly apparel and winter goods.

A lot has changed since I first reviewed this Lulu location back in 2015. I've become a parent,…read morehave adapted to working remote, and they moved their location to a bigger and IMO better location on the Plaza. I mention becoming a parent because any pregnant woman will tell you that Lululemon Align leggings are FIRE when your body is going through all kinds of changes and I have to say that even in my post baby body I'm still pretty hooked on them. All that to say, I'm a fan. I've been a fan now for years and I have some leggings that I'm going on my tenth year with, so I think for the price and the comfort they tend to hold up pretty well. Now onto this location. I love that they moved. The old spot was small-ish, and not really conducive to browsing. I popped into this one a few times recently, first on my birthday to browse and really enjoyed taking in the sales, and trying on some things, finally settling on some great sweaters. I was really relieved to find that the salespeople working nowadays were such a breath of fresh air from the visits I made ca. 2015. They were people of all shapes and sizes, and they were friendly. I hadn't been into a Lulu in some time so I asked the woman working the floor if they still did repairs as I had a pile of old leggings that had tears and holes that I was hoping to get stitched up at some point. She told me that they stopped that policy but that they do exchanges in most situations if they don't hold up. I was honestly flabbergasted as that seemed almost too good to be true. Needless to say I went home, packed up all my old leggings that had holes and came back a few days later. Now, when I came back there were different sales people on the floor and while they were all very kind, they lacked the confidence the first woman had about me getting these exchanged. They agreed that they had this policy but TWO of them spent a solid 5-10 minutes lecturing me on how to care for my leggings properly. It was almost as if they didn't believe me that I do follow the care instructions (because I do), and that I haven't been a customer for a decade. At the end of the day I got all but one pair exchanged, and they take detailed notes now on which ones you exchanged, why, and add it to your file - I'm assuming so you don't do this a ton. Overall I'm glad I was able to get them exchanged and it certainly extends the life of a product that is still very pricey for what it is. But, I'd honestly rather they bring back their repair policy. I would have been just as happy getting my pants repaired without all of the lecturing and shaming that they put me through just to honor their own policy. I reiterate that they were overall nice and not mean about it, but it definitely made me feel like I was doing something wrong, when I'm just trying to use their product as they intended, with the guarantees they commit to with their performance.

We were staying in a hotel down the way from here and wanted to just browse a shirt or two; we…read moreended up getting way more! It was around noon on a Saturday but not super busy. They were having a big sale (up to 25% I think) off the entire store, so we were doubly intrigued. The sales lady started dressing rooms for both of us, being attentive but not pushy. The clothing here is for outdoorsy types, or athletic types, but I got a skort, shirt, pants and lingerie for, well, a lot, but I think they are a good investment. The register was a bit hectic, as they asked us for our email address for an 'additional' percent off. I think it worked but I never did get an email from them! I was ok spending a little extra, saving on shipping, though I have probably never ordered from them online. I may stop in next time I'm in the area or order online after a holiday bonus and a huge end of year sale online.

I've been a mail order customer of Duluth Trading Company for sometime. I've always been a big fan…read moreof their products. I have several pairs of shorts and a couple of shirts from here that are several years old. Most of them look as good as the day I purchased them and the ones that don't are my fault because of bleach, splashes or stains that I managed to grind in. Their work clothes are very high-quality and priced accordingly. You can find things on the clearance rack that are great bargains, but most of the items are higher in price, but also value. This is not a place to come if you're looking for a cheap clothes. But if you want a pair of shorts or work pants that will last you a decade, this is the place you will find that kind of quality. I highly recommend their fire hose work pants and shorts. Also, the staff here is incredibly helpful and kind. They will help you find exactly what you're looking for and answer any questions you have.

Great low-key location. They always have stuff in stock. Staff are nice and helpful. the go to…read morelocation for kc stuff

Great selection of items. Very nice staff. They answered all my questions. They had great sale…read moreitems as well.

The plaza athletic store was incredible that I visited yesterday with a very complicated issue. I…read morehad just opened a charge card so I did not have my charge card information available. I had returns to make I had exchanges to make and I had new purchases. Stephanie was absolutely amazing and everyone on the staff was super helpful. They had a lot of inventory and if an item is not available they will order it for you. I am so grateful for the staff and making it so easy!

This is the better location to go to. Friendly staff, nice selection. It's on the plaza so it is a…read morenice area to grab dinner after.

The story was pretty clean and well kept. The selection seemed pretty decent (was able to find what…read moreI was looking for). There was a sale on my shirt too! Which definitely made me happy. I do have to say that the service wasn't great. The girl checking me out just kept talking to her friend on the walkie asking her to grab her a drink.. I waited a bit longer than I should have for her to have a conversation on and off with someone. I was pulled out of another line to come to this one. The people behind me with way more items than I had ended up getting checked out and left before I even got started.

I hate racially biased interactions. Unfortunately they are common in Kansas City! Greeter at the…read morefront was pleasant, but Katie behind the counter was clearly uncomfortable serving an Indian woman, in nursing scrubs no less. She spent 10 minutes with the person in front of me, who was returning something for cash. She did not wipe down the counter before she served me, but she made to do so afterward. She rapped her fingers repeatedly on the counter during the 30 seconds it took me to look up a number, while she was very patient with the Caucasian woman in front of me who seemed to me to be scamming her for a cash refund. She also took my ID for a return, but not of the lady in front of me. No apology for making me wait, and clear discriminatory practices between two customers of different races. I love American Eagle, but you need to get rid of Katie or retrain her in manners and cultural and racial sensitivity.

Kevin and Gordon are fantastic managers at this location! The rest of the staff is also very…read moreknowledge and always has an answer for any questions. I like how the club fittings are free so there is no pressure to feel like you have to buy something at the end of the fitting.

This store is usually great but today I walked in after I already had some very nice clubs on hold,…read moreand continued to shop around and hit some others. Causing no problem and not being in anybody's way. I'm hitting a new iron and someone walks up behind me that works there and grabs the irons that I was hitting, didn't ask me if I needed help or anything. As I'm walking to the front, he yells at me and tells me to stop using it like it's a driving range and "am I gonna buy anything" and partially accuses me of possibly stealing. Horrible customer service care and disrespectful.

This is a racist store. My family and I walked in there earlier this year to buy matching Easter…read moreoutfits. We were the only people in there and they made us feel so uncomfortable. I had just gotten off of work and my sons father was wearing a suit. So we didn't not look like hooligans in this place. The snobby and conceded employees made us feel so uncomfortable we walked out and spent our money else wear. What kills me is that I probably make 4 times as much as the people that were trying to make me feel less than. But that's on them they lost out on good commission. Teach your Employees to be a little more humble.

Helpful and kind employees! I would recommend this store to all. They have great clothes.read more

The staff this weekend(Fathers Day) were the BEST. A black lady and a white guy with glasses. Make…read moreme wanna buy more shoes but twos enough.

Wow, buy one pair get second 1// off...Skechers was having buy one pair second 1/2 off…read more Just a thought, at my age, it is better to buy the SLIP-ON and no need to lace up or tie. And the Slip-on extra wide feels so good. One pair slip on in black the other navy...Christine was very pleasant at check out. She also has the key to the bathroom.