Great selection but the coupon system is such a hassle. Customer service was great but they're hands were tied with the coupons.

I would give them zero stars if possible. I went in early today and found a set of $1100+ set of clubs to buy. I spent over $1000+ at Dicks in the last month. I brought my trade in clubs in and the golf guy said yeah they all look mint but 1 hybrid. I left the store for 10 minutes while he was figuring up my trades. I came back and was told by him ,the manager said mark all of them as avg. I've worked at Dicks for over 5 years and in golf for 30+ years. I was getting ripped off and asked to speak to the manager who saw me bring the clubs in and I quit Dicks because of. I asked for the manager to come and look at the clubs again. I called corporate in the mean time and got zero help. They tell the managers to do this to try and get the most profit they can rather than being honest with the customer. I was in the golf business before this manager was born. The manager was squinting, trying to find an issue with every club. " I see a little scratch on this one so its avg. The clubs have never been on a golf course, but hit in their hitting bay or on their putting green. Does this mean any "new" club on their shelf with a scratch or hit in the bay is now used? I don't think so. My Dicks MasterCard's will be payed down just enough that the card doesn't close and there is really no reason to ever go back. Buyer beware! If you find a driver, wedge, set of irons that have been hit calculate the price off the PGA used club calculator and demand that price. read more

You cant even write a complaint. The complaint keeps going away. Anyway, Dicks, their Mastercard Company(Synchrony Bank) who I've used outside Dicks Sporting Goods for other purchaes. They misrepresented that they would make it 0% financing on a golf club. I could have bought the club cheaper at a shop 20 miles away. They wouldn't honor the price match, nor finance the club at 0%. I called Synchrony Bank back and they admitted they messed up. They wanted me to spend $80 more dollars to qualify. I didnt need anything else. I was in the store about 3 hours to buy 1 golf club. Im going to pay the card down to $100 next month and never use it in there again or anywhere else. read more

Smaller store than others in the chain, but usually has what I need. I always look for one particular employee, Emily, when I go in, because she's the most helpful human being. read more

Visited this area and thought I'd stop by one of my favorite stores. However, after dealing with the poor customer service, I am no longer a fan. Dealt with 3 different employees that were no help and seemed not to care about helping me or anyone else around me. Very upsetting! read more

Worst customer service and poor attitude from the assistant manager. They advertise to price match and do not honor it, that manager had a fit about it. Sadly I would constantly purchase from Dick's but here these recent months with that manager I deter from purchasing from Dick's because of poor ethics and attitude, he makes shopping uncomfortable overall a horrible experience. read more

Literally the worst location I've ever been to. Employees don't care and are not educated on policies. Every time I go here there are problems at the register for me or someone in front of me causing the trip to take exponentially longer. Usually end up buying online and picking up at a different location with less idiotic employees. Once was told kayak sale price online could not be honored in store. Went home. Ordered kayak online at sale price to pick up in store. Price was honored. Crazy the levels of BS you have to go through to buy something for the correct price. Today I returned an item I bought with rewards dollars that did not come as advertised. Returned and was not able to get my rewards money back to use on a purchase in store today even though I was initially promised this. Forced to buy the item I had found to use the rewards dollars on as there were people waiting behind me and I didn't want to make a stink. Now have to return to another location later wasting more time. Will never return. read more

Horrible experience, false advertisement of prices and an arrogant staff, golf guy thinks he works at a million dollar country club and talked down to us, this will be the last time I ever shop at this chain read more

Sent my kids to the store in Harrisonburg va there today to look at some coats and they were harassed by their employees. The employees followed them around the store like they were stealing something and then when my kid asked for help in a size for a coat they refused to help him. They were treated like criminals and had not done anything wrong. When they called me and told me they were being followed and harassed by the employees for no reason I told them to leave and we would purchase the jacket somewhere else that appreciates their customers and don't treat them like criminals. I will not be shopping at your store again. Your employees are racist and rude. Just because you see 3 caucasian boys and 1 Hispanic does not make any of those kids a criminal. They deserve to be treated as a customer and nothing the less. read more

I have always had great experiences at this store. The employees have always been very helpful to me and my family. I have never even been close to be dissatisfied at this store, and we have shopped there quite often in recent years. Sometimes you may have to wait a little while, but I just remained patient and the employees were very helpful to me when they got the chance to help me. read more

The customer service in this location is awful. We went in to buy a paddle board, about $400. Asked the guy if they had any more than what was on display. He was good, he pulled one out of the storage unit in the back, and he looked for the one with the least amount of damage, though it still had huge scrapes on the side. While waiting for about 20 minutes, not one person asked if we needed help. I saw several cashiers hanging out talking near the store entrance into the mall. All of the employees were more concerned with their headsets than their customers. They took $20 off of the $400 paddle board because of the damage. Had to ask 2 people to get someone to put it on top of our car, that should have been offered for such a large item. The guy who helped load it onto the car said he'd be back with scissors to cut off the bag of parts, and never came back. I went back into the store and asked for scissors after about 10 minutes, the cashier said "these aren't the best." I brought them back inside and said thank you, and she either didn't respond or did so under her breath. I don't know what has happened to customer service. I'm on the verge of lugging the board back to the store just for spite. Worst experience in retail ever. Will not go back, I don't know why anyone shops there. read more