First time coming to the store and it wasn't sure what to expect, but it's for any outdoorsman or…read morewoman who likes good quality gear There's 100% satisfaction guarantee for up to a year and they also have a buyback program for anything used to sell as a secondhand item at a lower price There's a bike shop that will service your bike, they have a bunch of camping gear, cold weather gear, clearance clothing items. They also have a backpack section with somebody that can help you go over the different backpacks, the correct way to wear them and the different options when buying.

In the middle of the winter, just the day before the massive snowstorm Benjamin arrived, my winter…read morecoat decided to retire. Granted, it was 7 years old and zippers don't work forever. In an attempt to find an upgrade immediately, I went to REI. At REI you'll find an assortment of items for your active lifestyle. There's items for camping, for hiking, for skiing, etc... The coats are sorted by brand. I looked through, they had just one, in one color and one size. I asked the associate, they told me I could order online. Mind blowing info, isn't it? Unfortunately my online experience wasn't much better. Maybe everyone else is looking to replace their coats at the same time. I walked out empty handed. It might be worth stopping by, since the rest of their inventory looked like it might cater to certain lifestyles.

Recently, I visited Men's Wearhouse in Enfield, Connecticut…read more I cannot recommend Men's Wearhouse enough. In a very difficult situation, needing a suit for my father's funeral on very short notice, the staff was incredibly helpful and accommodating. I want to specifically thank Khalid, Justin, and Susan; all three were extremely helpful. They ensured I found exactly what I needed, and my suit will be ready tomorrow, well in advance of the day it was needed. I couldn't be happier with their service and support.

I waited at the register for 20 minutes, where there was no employee. Roz was helping another…read morecustomer about 5 feet away from me and did not acknowledge that I was there or waiting. She came up to the register to check the other customer out and still didn't acknowledge that I was there. She finally asked me if I was next and treated my question like an inconvenience. I will never come back here.

Posted for a friend…read more To the owner of Gateway Hardware, Thomas McCarthy. As the Executive Director of the Boys & Girls Club Family Center, I am completely disgusted on how you treated me today. I came in to personally introduce myself, and to let you know that the Springfield Ballers along with my Club, with several dedicated people, are working to launch our city's first youth Lacrosse program, and we want to work directly with you. You are a Springfield based business and we want to direct our youth and families to buy their equipment from you...NOW THAT WILL NEVER HAPPEN!!! I waited patiently for 15 minutes as you were helping another customer. I held a conversation with one of your associates that was very excited that the city is finally launching our Lacrosse program for the youth. We laughed and also talked about how many kids we see getting the opportunity to further their athletic careers into college, and with Lacrosse, so many more doors will be open for them. Once you were free, your associate tried to get your attention for me so that I could take a few seconds to introduce myself and also to hopefully begin to build a relationship with your business. My goal was to set up our personal account with you so that we could purchase the needed lacrosse equipment and also let our youth and families know that we will be working directly with you in the future. You're response when you looked at me... "WHAT DO YOU WANT? I'M BUSY...WHAT DO YOU WANT?" My first response after the smile was completely wiped from my face. "Are you serious?" "YES I'M SERIOUS! WHAT DO YOU WANT?" You looked at me as if I was bothering you, and that I was also not worthy of your time. In response to your ignorance, I let you know who I was and that I would not tolerate your blatant disrespect of me or anyone who looks like me that walks into your establishment. I then turned to your associate and thanked him for his time and for being so cordial. In my opinion, you saw a black man walk into your business and thought that I was lesser than you. Your response and how I was treated, allowed me to see who you are. I will NEVER set foot into your business again and I will make sure to let everyone that I know not to frequent your store. You lost a future loyal customer and everyone that our organization will touch. In this midst of my anger, #Andreswestsidesportsshop has offered to work with our Club to make sure that our youth and families are treated with the upmost respect and I am glad that they are excited about what we are bringing to the City of Springfield. HAVE A GOOD DAY!!! 6/22/2021

As always Great Service! They were very busy on Sunday afternoon. Took the time with my son to make…read moresure he got the right fit on all his new equipment. We drive 20 minutes and have two hockey shop closer to us but we only shop Gateway. Since our first visit five years ago with a three year old needing his first skates we've only shopped Gateway. Good customer service goes a long way.

Excellent customer service! I called looking for hand weights. Gary located a set for me at their…read morewarehouse. It was down the road from the store and I was able to pay for them on the phone and pick them up the same day!! Matt met me at the loading dock. Zero contact. Great COVID-19 service. Thanks guys!!

Well stocked store - and the Manager John Coelho is so knowledgeable and patient it makes for a…read morereally great shopping experience.

Too notch customer service! I don't live in the area and ordered a pair of shoes for my daughter's…read morewedding. The shoes were beautiful quality and a niche European brand that isn't widely available. They were a tiny bit large so Jennifer worked with me over the phone, looked at a photo of my fit, and sent some non-obtrusive , tiny inserts to improve the look. Appreciate the knowledgable service and the willingness to make things work. Thank u Shoenique. I am a customer for life.

I have been a long term customer of Shoenique even though I have to travel quite a distance to shop…read morethere. They are not a discount store, but the excellent quality of their merchandise is well worth the money. They carry excellent quality shoes in my hard-to-find-size and give professional fittings (nearly impossible to find anywhere else). The staff has been cordial and welcoming, without exception, in the 10 years or more I've been shopping there. I wish all stores provided such personal and knowledgable treatment and carried such quality merchandise.

We purchased two pairs of skates from George. He is very…read moreknowledgeable and costumer service is absolutely 5 star!!! We will be coming back for sure.

George, the owner of Skatesport, does the most amazing job sharpening my figure skates and my…read morehockey skates. Make sure if you want to go here you have an appointment because George can be booked up to a month in advance because he sharpens skates for western mass and most of Connecticut, but it's worth the wait! I have moved to Indianapolis and most places here put the skates on a machine, so now I mail my figure skates to him and give him a check for the sharpening and the cost of postage to mail them back. Wouldn't trust my skates to anyone else!

Just love this store excellent customer service and the quality is amazing I try not to miss a week…read moreI just do wish they had customer appreciation for those that spend money

Good selection, but very rude and passive aggressive worker. Made the experience very awkward.read more

Great local friendly people. Shop small and local at JT's and you will leave very very happy…read more Awesome place