terrible, terrible terrible! I would never recommend this place to anyone. They had my car since…read moreAugust 25th. I got my car back from them two times and both times when I got it back there were Issues. The first issue being they forgot to hook up my calibrator, and I end up having no breaks with my baby in the car and the second time they forgot to hook up the airbags. They still have not seem to fix the issue that we brought it there for. We did have to go through insurance and I do feel like we should've gotten our full deductible back which is $1000. And they only said they were able to give us $500 to this day my car is still not working correctly. we are considering taking further actions with how they handled everything. Very disappointed.

I am very happy with my experience at Gerber Collision & Glass of Sycamore! My car was hit while…read moreparked and the front drivers side door needed to be replaced with some other touching up. They finished it within a reasonable manner and were sure to give me updates throughout the process. Their staff was personable and friendly! Maybe a little on the pricy side but I was thrilled to get the car back completely detailed and clean!! I'll admit it was embarrassingly dirty inside when I dropped it off. Overall no complaints and would use again if necessary. Thank you!!

If you need body work done on your vehicle, this is THE place to go. What I needed wasn't huge, but…read moreafter Steve Schmidt worked his magic, you couldn't tell my car had been damaged at all! In fact, I stopped by my car dealer/mechanic shop to show them the "after" since they had seen the "before," and they were just as impressed. I told the service writer that if he ever quits the dealership and his car needs help, he needs to go to Schmidt's. This guy is fantastic!

Once again my family needed body repair to one of our cars and as always Tyler P. was fantastic to…read moredeal with! He always kept us up to speed on the process from quote to final delivery of the car. Car looks fantastic and I can not be more thankful to have Tyler assist us!!!

I came to DeKalb Body Shop & Collision with parts I found on my own, and they were still willing to…read morehelp me out! The parts I had were not perfect, but you could never tell with the body work that was done! The guys at DeKalb Body Shop went out of their way to install my parts and headlights, and did an awesome job at a very reasonable price!

I was rear-ended in an accident and I took it to Marty and Sons to get the rear end fixed. They…read moreworked with my insurance company to do the repairs. Crystal kept me up-to-date on what was happening with my car. She was very pleasant to work with. On top of the good job they did with my car they blessed me by washing it, and they even washed every rung of my wheels that were very dirty. That was a wonderful surprise and much appreciated!

9/9/2021 I hit a deer and messed up the front of my car, i took my car to Marty's and they were so…read morenice and informative from the start. I'm not from Illinois and I let them know that I was going home at the end of the month and that's when I really needed my car. He said he would do his best and let me know that some parts for Honda are backed up Which made me nervous but They really pulled a miracle with my parts because some were on Back order, they kept me updated on my car throughout the whole process. They were able to finish my car two days (9/29/2021) before I have to leave and I couldn't be more happy with the results.

I had my 2003 Hyundai Santa Fe towed here the Sunday after July 4th. My problems began on July 4th,…read morebut traveling out of state over the holiday weekend prohibited me from getting my vehicle looked at sooner. Fortunately my breakdown happened less than 50 miles from home. Despite not having had an appointment, my car was checked-out the first thing the next day, on Monday morning. Awesome. Jay (service advisor) called to tell me how much the shop charges per hour before the mechanic ran a diagnostic test on my vehicle: $115/hr., but I was fine with that. At that point what was I going to do? Find another mechanic? No. I live an hour away from Brian Bemis. Jay called throughout the week to update me on what was going on, which I appreciated. A couple of small repairs (ultimately no major problems) turned into about 6 fixes, so the bill added up quickly. I picked my car up on Friday, July 11th and it's been running just fine since the repairs. I was a little bummed it took 5 business days to fix only minor issues, but this was primarily due to the fact that they don't have all car parts in-stock (at least not mine). There were about half a dozen things to be repaired and my total bill after tax was about $1800. Yes, going to a dealer is expensive, but they also work with my specific car day in and day out; Jay even told me about an ongoing recall (ongoing since 2006!) with the subframe of my car. No other mechanic had ever mentioned this to me, but any non-Hyundai certified mechanic presumably wouldn't have know about this. My car is only worth $2500, so I likely won't continue to dump money into repairs. However, this dealership's body shop is fantastic, top-notch and professional. I have zero complaints. They even vacuumed out and washed my car. My tires are still shiny almost 2 weeks later. A little 'thank-you' for the $1800 worth of business? Probably.

I was very pleased with the customer service at Brian Bemis Auto Body and Collision Center. Dan…read morePaulsen was extremely professional, congenial and helpful. It was very nice to be a valued customer. I highly recommend them for honest, top notch service.

Kyle has done window tinting on two of my vehicles and ceramic coating on both my wife's and my…read moremotorcycles. Absolutely no problems with window tinting and had a minor issue with the ceramic coat on my wife's (not their fault) which he dealt with immediately. He also did an inside detail for one of my son's cars which he was selling. My son said they went above and beyond. Prices are more than reasonable. Would highly recommend.

Kyle did a great job on my car. I think his price was fair and he was very upfront about the…read moreprocess

By far the worst experience I've had with any mechanic. I took my Datsun there to get the frame…read morepatched and floorboards repaired. The initial estimate I was given in June was $800-1000 and they said the work could be done in a day once they could fit me in. My car continued to sit at their shop for the next 6 MONTHS while I continued to get excuses about being busy and employees leaving. In November they finally left me a voicemail saying the work was done and I could pick it up any time. Before I had a chance to call back, they reached out a few days later and said they would start charging me a $20 a day storage fee until I picked it up. When I came to pick up my car that weekend, it wouldn't start. I had asked them to fix the starter and although the issue was unrelated it was still very irritating. Almost three weeks later they fixed the worn bushing and I picked up my car. To make matters worse, I also discovered a large scorch mark on my window and later I found they had replaced my working automotive battery with an old marine and RV battery. IN SUMMARY: The work they did on the frame and floorboards seems well done and I realize that jobs like this can turn into more than expected. However, this does not make up for the fact that a $1000 one day estimate turned into $3000 6 month job, new window tint and a new battery. Thoroughly annoyed and will never take my car there again.

My 86 year old Mother took her dream car, a 1973 Super Beetle convertible into RPM Restorations and…read morethey agreed to do a restoration project on that car. The car was supposed to have body work done, some new interior carpet and minor detail work on the inside, a paint job and be mechanically safe to drive on the highway when they were through with it. This restoration was supposed to take 6 months or so to complete. After 15+ months in their possession, we got the car back and the electrical system wasn't wired properly, the engine died EVERY time the car idled after it warmed up, the timing on the engine was incorrectly set, the gas tank was just setting unsecured in the trunk & leaked terribly when it was above 1/2 a tank, the heater to the car was not hooked up, the trunk cable was locked up, the electric choke was not functional, the carburetor was shot, and the front end was so loose that it wasn't safe to take out on the highway. When we objected to the finished product, we were told that they were done working on the car and we needed to pay up the balance or we would be charged storage fees until that balance was paid and the car was gone. Instead of the restoration that we had agreed upon and paid a lot of money for, what we got was some new parts (some of which had been supplied by my Mom) and a very nice $12,000.00 paint job. The car is still in another shop having things fixed that RPM Restorations either didn't fix or things that were improperly repaired/installed by RPM Restorations. Don't waste your hard earned $$$ on this place folks, keep on looking for a reputable shop that's not run by con artists.

This is a great business. Customer service was so nice and made me feel relieved about getting my…read morecar fixed and the insurance companies.

Communication commitment is a problem. The assessor eventually forgets your maintenance schedule…read moreand you will be delayed with your vehicle to be repaired. I think he prioritize insurance, even though you can pay out of your pocket. I do not know who is a good payee - A CUSTOMER WHO GIVES YOU A COLD CASH OR AN INSURANCE THAT WILL TAKE MONTH/S FOR YOU TO REIMBURSE.

Have had repairs done many times over the years. Always quality work and very fair…read moreDan H. Sycamore

I booked an appointment 10 days prior to the service date because they were booked solid. I…read moredropped my car off at the appointment time, and I did not hear back for over a day. So I called for an update, and apparently, they never booked my appointment and the owner told me that I caught him off guard by dropping the car off. Unbelievable. What a ridiculous operation and a complete waste of my time and energy. I'll take my business elsewhere.