terrible, terrible terrible! I would never recommend this place to anyone. They had my car since…read moreAugust 25th. I got my car back from them two times and both times when I got it back there were Issues. The first issue being they forgot to hook up my calibrator, and I end up having no breaks with my baby in the car and the second time they forgot to hook up the airbags. They still have not seem to fix the issue that we brought it there for. We did have to go through insurance and I do feel like we should've gotten our full deductible back which is $1000. And they only said they were able to give us $500 to this day my car is still not working correctly. we are considering taking further actions with how they handled everything. Very disappointed.

I am very happy with my experience at Gerber Collision & Glass of Sycamore! My car was hit while…read moreparked and the front drivers side door needed to be replaced with some other touching up. They finished it within a reasonable manner and were sure to give me updates throughout the process. Their staff was personable and friendly! Maybe a little on the pricy side but I was thrilled to get the car back completely detailed and clean!! I'll admit it was embarrassingly dirty inside when I dropped it off. Overall no complaints and would use again if necessary. Thank you!!

I had my 2003 Hyundai Santa Fe towed here the Sunday after July 4th. My problems began on July 4th,…read morebut traveling out of state over the holiday weekend prohibited me from getting my vehicle looked at sooner. Fortunately my breakdown happened less than 50 miles from home. Despite not having had an appointment, my car was checked-out the first thing the next day, on Monday morning. Awesome. Jay (service advisor) called to tell me how much the shop charges per hour before the mechanic ran a diagnostic test on my vehicle: $115/hr., but I was fine with that. At that point what was I going to do? Find another mechanic? No. I live an hour away from Brian Bemis. Jay called throughout the week to update me on what was going on, which I appreciated. A couple of small repairs (ultimately no major problems) turned into about 6 fixes, so the bill added up quickly. I picked my car up on Friday, July 11th and it's been running just fine since the repairs. I was a little bummed it took 5 business days to fix only minor issues, but this was primarily due to the fact that they don't have all car parts in-stock (at least not mine). There were about half a dozen things to be repaired and my total bill after tax was about $1800. Yes, going to a dealer is expensive, but they also work with my specific car day in and day out; Jay even told me about an ongoing recall (ongoing since 2006!) with the subframe of my car. No other mechanic had ever mentioned this to me, but any non-Hyundai certified mechanic presumably wouldn't have know about this. My car is only worth $2500, so I likely won't continue to dump money into repairs. However, this dealership's body shop is fantastic, top-notch and professional. I have zero complaints. They even vacuumed out and washed my car. My tires are still shiny almost 2 weeks later. A little 'thank-you' for the $1800 worth of business? Probably.

I was very pleased with the customer service at Brian Bemis Auto Body and Collision Center. Dan…read morePaulsen was extremely professional, congenial and helpful. It was very nice to be a valued customer. I highly recommend them for honest, top notch service.

If you need body work done on your vehicle, this is THE place to go. What I needed wasn't huge, but…read moreafter Steve Schmidt worked his magic, you couldn't tell my car had been damaged at all! In fact, I stopped by my car dealer/mechanic shop to show them the "after" since they had seen the "before," and they were just as impressed. I told the service writer that if he ever quits the dealership and his car needs help, he needs to go to Schmidt's. This guy is fantastic!

Extremely great service and work! I can't say enough good things about the owner and the work they…read moredo. He went above and beyond helping and fixing my daughters car. I recommend him to anyone and everyone needing any type of repair done on their vehicle.

Dick's Body Shop is AMAZING! The owner, Rich is an extremely nice guy. He is very personable and…read morereasonable. He has great customer service and is always willing to help his customers. I have been coming here for 4 years now because I know I can always rely on DIcks Body Shop. Thank you always!

I was rear-ended in an accident and I took it to Marty and Sons to get the rear end fixed. They…read moreworked with my insurance company to do the repairs. Crystal kept me up-to-date on what was happening with my car. She was very pleasant to work with. On top of the good job they did with my car they blessed me by washing it, and they even washed every rung of my wheels that were very dirty. That was a wonderful surprise and much appreciated!

9/9/2021 I hit a deer and messed up the front of my car, i took my car to Marty's and they were so…read morenice and informative from the start. I'm not from Illinois and I let them know that I was going home at the end of the month and that's when I really needed my car. He said he would do his best and let me know that some parts for Honda are backed up Which made me nervous but They really pulled a miracle with my parts because some were on Back order, they kept me updated on my car throughout the whole process. They were able to finish my car two days (9/29/2021) before I have to leave and I couldn't be more happy with the results.

BEWARE, DO NOT SIGN ANYTHING. Screenshot your contract and…read moreput it into ChatGPT. This dealership will play nice/stupid when you catch them, but THEY ADD THOUSANDS IN THE CONTRACT. I had a family lawyer look my contract over after ChatGPT caught their dishonesty -- did not pick up my car until they removed all the fraudulent charges (they say "mistake" but it's FRAUD). I will never go back, not even for the free oil change. There are a lot of negative reviews... TRUST THEM AND GO ELSEWHERE.

They will play Christian music over the audio system while they deceitfully cheat you on your car…read moredeal. Your salesman will give you a price for your payment and when you get to the business manager, it goes up $50 a month. They will not sell a car without upscaling $5000 more services one of which includes a LoJack tracking device so everyone knows where you're at. When you go in for your free oil change, and tell them that you don't need them to do anything more than the oil change on your four month car that's got 5000 miles on it. They will still tear apart your glove box to check the cabin filter and bash your doors into metal objects in the garage. That Saturday oil change took me 90 minutes, but I could've done it myself for 15 minutes with no stress. That was the 16th new car I bought but the worst deal ever from dishonest people who again play Christian music to deceive you that they might be good people.

Kyle has done window tinting on two of my vehicles and ceramic coating on both my wife's and my…read moremotorcycles. Absolutely no problems with window tinting and had a minor issue with the ceramic coat on my wife's (not their fault) which he dealt with immediately. He also did an inside detail for one of my son's cars which he was selling. My son said they went above and beyond. Prices are more than reasonable. Would highly recommend.

Kyle did a great job on my car. I think his price was fair and he was very upfront about the…read moreprocess

We bought a 2016 GLC300 during May 2016. The product specialist, Josiah, was a good listener, very…read morepatient, and was very familiar with the car during the test drive phase. We had contacted no less than 7 Mercedes-Benz dealers to find a car that we liked. Some had a car we were interested in and some offered to order a 2017 or in one case one was able to do a dealer-trade on a 2016. This particular car at Brian Bemis was a service loaner with 777 miles on it. Michelle, the sales manager, was always easy to get ahold of either via email or voice. She even gave her cell number and told us to text or call her on the morning of Memorial Day if we were unable to make it to pick up the car. We showed up for the delivery and it went very smoothly. Our initial product specialist was unable to make it due to a military commitment on Memorial Day, so Terry was the product specialist who we dealt with on delivery day. He was also a pleasure to deal with. The dealership offered the typical "glossy clear coat", "glass protection package", "extended warranty protection", and all of the other high profit margin add-ons, which I declined. They never tried to pressure us into these after I simply stated that we were not interested. Having done our homework on financing, I knew that the lowest rate available anywhere was my Company's credit union. Lee, the finance manager, was able to magically beat that rate by 0.1%. The other nice thing is that we saved a bundle in taxes by purchasing at Brian Bemis over purchasing at many of the other Chicago-area dealers because of Sycamore's lower taxes. Your mileage may vary, but 5 stars in our personal experience with everyone at Brian Bemis. Everything was just real easy.

I bought a 2013 E350 convertible from this dealer ship in September of 2014.The deal was done via…read morethe internet and over the phone. I got a great price. But I was told the day before pick it up, "It has 1800 miles on it" this didn't concern me much. The day I pick the car up. It being a keyless ignition car the first warning the car gave me was "key battery low" I told the sales manager and the sales man this and they told me how easy was to replace the batteries in the key fob. Another salesman tried to say it was because I had both keys with me. I replaced the batteries my self at home. I parked the car and my wife and I went on a trip for a week. When we returned she was excited for her first ride in our new Mercedes. When I started the car it indicated that the car was 21 days passed service A. Thats not the exact wording but it was sold to me needing the first service. I called the dealership and ask about this and was told they would look into this. After two days and two calls to different people I called Mercedes USA. They were very helpful but also informed me the warranty period for this car started in February of 2013. Basically I lost a year and a half of the new car warranty. This is very strange because the service is calculated on time and not mileage. So why did the service indicator wait a year and a half to count 365 days. And also this was sold as a new car with a certificate of origin. I have received no answers to these questions from either the Brian Bemis dealership or Mercedes USA. I fortunately purchased an extended warranty but am not impressed with Mercedes at all. As far as the dealership I don't know if they are dishonest or just incompetent.