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Dickerson A W DDS

5.0 (1 review)

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Endodontic Associates

Endodontic Associates

(4 reviews)

I was referred here for urgent retreatment of a failed root canal. Before the appointment, my…read morecondition worsened and I ended up in the ER with facial cellulitis, requiring IV antibiotics and a CT scan. By the time I arrived at this office, I was still swollen, still infected, and still on antibiotics. I brought full documentation, imaging, and expected to receive care or at least a clear, urgent plan of treatment. Instead, I was charged $185 for a "consultation" (without being told in advance it was consult-only), was told no treatment could be done that day, and that the earliest they could see me was July 29 -- more than two weeks later. When I asked if someone else in the practice could see me sooner, I was told that would require paying for another consultation. When I asked what I was supposed to do with a still-swollen face and active infection, I was casually told, "You should be okay on antibiotics." I left feeling dismissed, overcharged, and worse than when I walked in. I've since found another endodontist who is taking my insurance and will perform the necessary retreatment immediately. This office showed zero urgency or compassion, despite clear documentation of a medical emergency. I would strongly caution others about trusting this practice for any time-sensitive or infection-related care. Patients deserve transparency, respect, and actual care -- not just billing.

Dr. Nguyen and his assistant were friendly and understanding of my anxiety over the retreatment of…read morethe root canal. But, it has been 2 weeks now, and it's apparent damage to my gums from the dental dam occurred, and I'm actually in more pain. To top that off, my insurance was maxed because when I called and asked about my insurance, they said it was accepted, but failed to inform me that only the Gulfport location is considered in network, and not Slidell. Therefore, my work ended up costing twice as much as it would have had I seen him in Gulfport, as well as maxing out my dental plan for the year! Front desk is nice, but I wish they would have informed me of the out of network before the procedure, but I guess my bad for not being more specific when I asked if they took my insurance, but why else would someone ask that question. So, now I get to find out how to get rid of the pain yet again, along with doing it on my own since their staff failed to properly inform me. I believe it's extremely unethical to not be provided a pre-treatment estimate, which would have alerted me to out-of-network status. Additionally, I was not given after-care instructions, as the endodontist stated the front desk would provide. Worst experience with front desk staff I've ever experienced. I will NEVER come here again!

Dickerson A W DDS - oralsurgeons - Updated May 2026

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