I was referred here for urgent retreatment of a failed root canal. Before the appointment, my condition worsened and I ended up in the ER with facial cellulitis, requiring IV antibiotics and a CT scan. By the time I arrived at this office, I was still swollen, still infected, and still on antibiotics. I brought full documentation, imaging, and expected to receive care or at least a clear, urgent plan of treatment.
Instead, I was charged $185 for a "consultation" (without being told in advance it was consult-only), was told no treatment could be done that day, and that the earliest they could see me was July 29 -- more than two weeks later. When I asked if someone else in the practice could see me sooner, I was told that would require paying for another consultation.
When I asked what I was supposed to do with a still-swollen face and active infection, I was casually told, "You should be okay on antibiotics."
I left feeling dismissed, overcharged, and worse than when I walked in. I've since found another endodontist who is taking my insurance and will perform the necessary retreatment immediately. This office showed zero urgency or compassion, despite clear documentation of a medical emergency.
I would strongly caution others about trusting this practice for any time-sensitive or infection-related care. Patients deserve transparency, respect, and actual care -- not just billing. read more
