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Dickens' Pet Care Services

5.0 (3 reviews)
Closed • 8:00 am - 8:00 pm

Services - Dickens' Pet Care Services

Dog daycare

Dog walking

Pet boarding

2 More Services

Pet sitting

In-home pet sitting

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3 years ago

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Tailwaggers Doggy Daycare - After a full day of fun at Tail Waggers in Verona

Tailwaggers Doggy Daycare

(11 reviews)

I'm extremely disappointed with my experience at Tailwaggers Doggy Daycare in Verona. I was…read moreinitially assured that the dogs would be continuously supervised, but this turned out not to be true. After checking the cameras, I witnessed dogs left completely unattended--humping, crowding each other, and on the verge of what looked like a potential fight, with no staff present. When I mentioned this at pickup, I expected concern or at least a willingness to investigate. Instead, I was met with a defensive response: "Well, when were you looking at the cameras?" This reaction felt unprofessional and dismissive given the seriousness of the issue. At this point, I no longer feel that this facility is trustworthy. There also appears to be an excessive number of dogs crammed into one play area, and staff couldn't provide a clear answer on what their capacity or safety cap was. The location itself raises concerns as well--any time I'm at the nearby Costco, I can hear the dogs barking nonstop at the surrounding noise, with no correction or effort to bring them inside. The entire operation seems chaotic and poorly managed. I'm sharing my experience now because I've seen that others have had similar concerns. Recently, someone in a local Facebook group shared that their dog was attacked at this facility, and according to them, staff claimed they had no idea how it happened and weren't aware of the incident at all. This only reinforces my belief that supervision and communication here are severely lacking. Based on what I've witnessed and what others have reported, I do not believe this is a safe or responsibly run daycare, and I will not be returning.

Password reset is a pain in the butt. It only sends links via text, not an email and when you're…read moretrying to reset the password on your pc, only getting a link on your phone is an extra step nobody needs. The password syncing isnt instantaeous - lots of folks dont have it setup, its confusing and a pain and its simple to fix on the website side - SIMPLE SIMPLE SIMPLE but no. Its a pain... maybe they think none of their customers have an iphone. they didnt think this through or dont care. Now for them its a bunch $ to fix where if they only had a brain (quoting the scarecrow here) it would baked in.

Waggin' Tails Doggie Dude Ranch & Pet Lodge

Waggin' Tails Doggie Dude Ranch & Pet Lodge

(70 reviews)

We love bringing our dog here for daycare and boarding! The staff is always so friendly, caring,…read moreand knowledgeable, and you can tell they truly love the pets they care for. Our dog is always excited to go and comes home happy and well cared for. It's such a great feeling knowing we can trust them with our pup. Highly recommend!

So far we've had really good experiences with this place. The staff is friendly and seems…read moreknowledgable and passionate. Whenever I've called they are quick to pick up and provide answers. We're working with a local adoption agency to adopt a second dog and the representative said the organization really loves Waggin' Tails, and Waggin' Tales even donates time for the fosters. We boarded our pup here for 5 nights, and when it was all over he seemed pretty normal and not as distressed as I was expecting him to be. He was in the suites. All of his bones/chew toys were gone - meaning they actually gave them to him. Overwhelmed by large groups, they gave him playtime in a small group setting. After this, I noticed his confidence when we went to the dog park had increased. He was much more comfortable approaching dogs and being approached making me think he had a good experience in playtime. He doesn't have any meds or health issues (like many of the negative reviews) - but he does have sensitive skin and his skin was really pink when he left. Next time I'm going to ask them to use our shampoo vs theirs when bathing and see if that makes a difference. I brought him to get temperament tested for large group doggie daycare. They provided useful feedback that he still didn't seem too comfortable - I would rather have the honesty then have them say "it went fine, let's sign him up". They had some other solutions for me - bring him back very early in the day so he can meet them one by one vs all the dogs already being there. Or small group doggie daycare might be the final solution. I appreciate their problem solving and interest in him having a good experience.

Dickens' Pet Care Services - pet_sitting - Updated May 2026

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