Good evening, I am…read morewriting to provide feedback regarding a recent site visit for a bid on one or two patio covers. Your representative came out to take measurements and speak with us, promising to follow up via Zoom this past Monday. It is now Thursday evening, July 9, and we have not received any communication. Furthermore, we were quite disappointed by the representative's conduct during our meeting. He appeared disinterested, spent time scrolling through his phone while only vaguely acknowledging our conversation, and did not leave a business card. Due to this experience, we have decided to take our business elsewhere and no longer have any interest in working with your company.

Professional, responsive and great quality work. Every member of the team worked hard to make sure…read moreour new space was right for us. The attention to detail and the needs of the customer were obvious from day 1.

This is a brand new store providing cabinets, tiles, and more for individuals or builders. It's a…read moregood place to come get ideas for kitchen remodels! While I haven't taken advantage of their services myself, I got to explore the showroom and I appreciate the several built-out kitchens and cabinet displays spread out over three large rooms of their new 6,000 sq. ft. location. The many styles are great to see in person, and there are some amazing choices including glossy cabinets that open upwards like gull-wing doors on a car. And some of the tiles are incredibly realistic in their mimicry of expensive marble or other stone. Of course there are samples of real stone from brands like Cambria and there are displays of handles and pulls for every style. It's good to have options and this is a welcome addition to north Austin!

Here are your options: Pay some clowns to come to your house and measure, then let them tell you…read morewhat they are going to do. Then watch them hire sub contractors and talk you into all sorts of high end stuff you didn't originally want. Ask a question, then wait days for a response while it goes up the ladder. Or, you can call Round Rock Direct. They measure for free, they do a 3d model for you (free), and they meet with you until you are done. The people you meet are the ones who you see doing the work. Brent is always there to answer questions. Brandon is too. No waiting for someone to ask someone. Also, they don't upsell you. They do something that the others don't do: they listen. I cannot recommend them highly enough. Im sure you googled all sorts of estimates like I did. They are less than that. Look at the pictures and decide for yourself. Support local businesses and hire a quality company. Call Brandon and Brent at Round Rock Direct.

We are in the process of completing a kitchen remodel using a design by Round Rock Cabinets Direct…read morewith cabinets manufactured by Waypoint. Our kitchen designer was helpful and courteous, and we ended up with a cool design with a good amount of high-end features (all plywood, 42 inch upper, two lazy susans, big base cabinet drawers, etc.) for our budget. The experience was much more pleasant than our quotes at Lowes/Home Depot, and we got a very reasonable quote. We ordered and paid on August 4th. Cabinets were actually delivered on September 12th. The 5+ week lead time was longer than we anticipated but workable and more of an issue with Waypoint. I was very concerned about potential quality issues based on reading online forums. There were some relatively minor paint problems that we can probably touch up (the promised touch up kit was not included in our sink base, unfortunately). We discovered two bigger problems: a cracked wall cabinet door and a missing gap in the design with no filler pieces to address. The 3.5 inch gap should have been addressed in the kitchen design and measuring process, but, alas, it was not. These two issues have delayed the completion of our project, inconveniencing my family and our install contractor. I reported the problem on 9/14, and we still have not received the corrected pieces as of 9/22. Tracking indicates possible delivery on 9/23. Waypoint claims to have "Rapid Resolution", but 9 days is far from rapid when you are in the middle of a renovation project. I was told the parts shipped on 9/16, but tracking indicates that shipment did not occur until 9/21. I hate to give a negative review, because the people I have worked with at Round Rock Cabinets have been friendly and helpful. That said, I don't feel very good about this situation. After a pretty good start to our project, the communication and resolution of our issues has not inspired much confidence.

We bought our house from them in 2014. I will admit the house is pretty, but the construction was…read morepretty shoddy and some of the things we've uncovered over the years have been downright fraudulent. First when we bought the house we had an obvious issue with hot water. That there was none. Miguel came out to fix and they ended up installing a new water tank. Still no luck. After some back and forth they hired a plumber who fixed the problem (which was an improperly installed water line by Miguel) who told us they originally asked them to do the plumbing work but didn't want to pay for it, so they did it themselves. Incorrectly. We had some things we asked them to fix before close. One was we identified a number of rotten boards on the deck and they agreed to replace them with new boards. a couple of months later a contractor came and looked at the deck and he made it clear that more than likely they just flipped the boards over or filled them with something and re-painted them. No replacements as they had communicated. One of the the things they added was foam insulation to the house. Which the inspector told us was done incorrectly, when work to the attic was done during the flip. Recently we had the AC completely replaced and during the process the company replacing it noticed a litany of problems with the work they had done. One was actually creating a hole in the roof to vent off CO instead of doing it properly. Which was possibly a danger to our children. The other was that when they installed the foam insulation they neglected to attach the ventilation to the back third of the house. So no AC was reaching those rooms and that's why it seemed hot. Again, I think Carrie has an aesthetic, but Miguels construction skills / experience is inadequate, and some of the things we've uncovered show a complete lack of integrity or attention to detail. After a few years and many thousands of dollars I hope we've uncovered all of the issues.

I guess I'm not quite sure what all the negative reviews are about. The realtor was very helpful…read moreand kind and most importantly, quick with responses. As far as their homes are concerned, they're custom and a perfect mix of modern/contemporary with traditional elements. Simply put- they're gorgeous! They're so gorgeous in fact, that they're not easy to get. There's high demand for beautiful homes with like-new feel in neighborhoods like Northwest Hills. The home in NW Hills wasn't new, so of course there's going to be little things here and there but they're quick to respond to requests and work with you, just like any other house buying experience. Heck, even new builds have disclosure statements and regular track home builders usually won't budge at all with requests. Bottom line: There's a reason why their houses sell. They're beautiful, well designed, and the attention to detail is out of this world. Don't let some sour grapes reviews stop you from looking into their work!

Called me to meet them at my house. Said they would be there in 45 minutes. After an hour called…read morethem and was told there had been an 'incident' and I will have to wait another 45 minutes. Never called to let me know there was a delay. 45 minutes has come and gone; still no show. Waste of time

Renaissance Stone did a fantastic job of fabricating and installing four bathroom vanities,…read moreincluding an eleven foot long master bathroom vanity with a double sink. We used three different slabs. All four layouts were beautifully done using up to date imaging technology, so it was easy to visualize the finished product. The crew is awesome! They were diligent, and communicated clearly. The installation went smoothly, with a perfect fit and finish in all four bathrooms. This was all done at a very reasonable price. That being said, stone countertops are an improvement meant to be appreciated for many years. Our countertops are just gorgeous and I know their beauty will return a lifetime of pleasure. I would use the wonderful folks at Renaissance Stone Works again!

Wards Custom Woodworks recently finished remodeling part of my house. Stephen and his group added a…read morenew bathroom and bedroom to the existing structure of my house. They did a fantastic job. I'm constantly getting compliments on how well it looks. Most people don't even believe the house was was ever remodeled because of how well all of the walls, trim, and doors look. Aside from the aesthetics of the remodel, Stephen and all of the other contractors he recruits are trustworthy and have great workmanship. He is also very good about keeping you in the loop to make sure you know what needs to happen and when to make sure your project gets completed correctly....which is a rare experience when dealing with many of Austin's contractors. As for price, Wards Custom Woodwork charges a little more than the average Austin contractor. However, I think it was worth the slightly higher price. Not only is the owner, Stephen, there for the majority of the job, he is also very familiar with the permitting and regulation part of the projects. Which can be a HUGE pain, especially in Austin City Limits. I completely recommend Wards Custom Woodworks for remodeling projects. I'll probably be giving them another call in the future when I need some more remodeling work completed.

A hail storm hit my house in April this year and did considerable damage. My realtor recommended…read moreStephen. After meeting and talking to him I got a couple of additional estimates and decided to go with him. Stephen was very patient and helpful in my decision making of what to do. There were multiple considerations but the final decision was new fencing, roofing, exterior painting and a new 13 x 15 foot patio room addition. During this time Stephen was very good about providing me with various options in order to stay within my budget. Though this project had bumps along the way the final outcome is very nice. Stephen created a beautiful patio room that blends in perfectly with rest of the house. At first I had concerns of the windows and their locations. Stephen assured me it was for the best and the design turned out wonderfully. I have plenty of light and still have wall space for furniture. He also rounded the corners in each window to match the interior. The painting of the exterior went smoothly and is perfectly matched to its original color. We even did some additional trim to give it some pop. A satin finish was used giving it a nice sheen. Stephen chose a shingle that was slightly different in color but looks much better than the original color. Roofing is one of his specialties and turned out great. The fencing was a challenging area but now finished and quite striking. Stephen and his crew started early every morning. He and his crew get along well and work like a well oiled machine. They all have a good sense of humor and appear to enjoy their work. One of Stephen's strong suites is his sub contractor contacts. Every sub did an outstanding job. I ended up adding additional patio work to create a courtyard. His cement guy Phillip worked from 9 a.m. until 1:30 a.m. the next morning to complete the cementing before the forecasted rain arrived. He arrived early Monday morning to complete the work. Other than a few minor adjustments that I'm sure Stephen wiil take care of I basically have a larger nicer new home. When considering contractors your search should include Stephen and his crew.

Legacy granite is incredible! We used Legacy for my company's new office build out and they…read moreabsolutely delivered. We had a large conference room custom built and installed for us and it looks incredible. We've already had so many compliments on it. Susi and Ana are rockstars! Susi made the process so easy and guided every step of the way. Install was quick and the price was just right!

This is the second project that Legacy Granite did for us. It is ABSOLUTELY AMAZING !!!! The…read morecraftsmanship of the porcelain mitering is outstanding. Antonio and his team made our vision come true. Starting with Anna who drew up the schematics and was very communicative and professional every step of the project. Antonio's idea of the shape of our breakfast bar done in quartz was perfect for our space. The bar has a waterfall at each end and gives more seating than we thought possible. The porcelain island was extend in length by 16" to accommodate 6 to 8 seats. all the counters and backsplashes were done in porcelain to give that exquisite look. They added a shelf wrapped in porcelain that is flushed with the cabinet. Below they extended the countertop and add a waterfall leaving a space for the wine cooler They also applied the porcelain around the windows from ceiling to the baseboards and added crown molding to finish the look. Eduardo and his team of installers were very professional, courteous, thoughtful, respectful and diligent. We are so very grateful and pleased with Legacy. They are definitely dependable, professional, caring and great at what they do! Thank you Legacy!!!

Amazing Company with an Amazing Owner, Jeremy Powell. I called Jeremy in a Panic after our Existing…read moreAwning finally met it's match when we had a recent hail storm !! I first spoke with Jeremy on March 29th and he completely understood the urgency of replacement. We are Selling our home beginning May 29th and we wanted everything to be Perfect ! He wasted no time in quoting a price for the size we needed, and once we Agreed he came to our home within days and was taking specific measurements. He brought quite a few sample colors to choose from and we quickly picked out an appropriate replacement. He removed our existing awning to take to his manufacturer so that they could copy the pattern and grommet locations. Well, here it is, March 25th and It's Done !!! His crew, Mikey and Laz were first to arrive at our home, then Jeremy himself ! The three of them got right to work and with patience and precision, our Awning is DONE ! I must say that my husband and I are More than Pleased with this company. Everything went smoothly and for a great price we have our New Awning in place, just in time for Potential New Owners to see ! Jeremy came through with his promise and we are So Very Grateful for his Company and Professionalism !! Plus, Laz and Mikey were both respectful and knowledgeable about our Awnings Installation ! Thank You Jeremy, Wonderful Job !

We have had the pleasure of working with Powell Window Covering Solutions on multiple occasions and…read moreevery experience has been exceptional. Jeremy consulted with us in our home, bringing multiple samples that met the needs we communicated to him before the meeting. He made recommendations that ensured we purchased a high quality product at a reasonable price, rather than just trying to sell us the most expensive product that wouldn't give us the same value. Jeremy and his team are absolute professionals, taking care and treating our home with respect when removing and installing our window coverings. They communicate clearly, arrive on time, and work efficiently to complete the job with the least possible disruption. We trust the expertise of the team and have been completely satisfied with our window coverings. We will use Powell Window Covering Solutions for all our future needs and highly recommend them without hesitation!