How places mess up online orders I'll never understand. It's literally in writing. You gave me a TON of salami instead of the spicy ham I ordered and about 3 slices of the reg ham I ordered as the second meat on a medium sub. You don't fill your subs like you used to (now they charge $2 extra. Imagine if I paid that and got the wrong choice anyway!) I barely had anything of the one correct choice of meat. I worked all day wasn't going all the way back or even looking for a refund tbh. Just do better. I'm no longer going here. Last few times ordering I have been disappointed. read more

The best place for a sub. Friendly and fast customer service. Bread was freshly cooked and sub was packed with toppings. A favorite place of mine for sure. read more

DiBella's Subs - 10 inch turkey sub on sesame bread - Delis Near Me - Rochester, New York

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I ordered 14 inches godfather sub and it's really good but the yellow mustard was too much and spicy

Ordered on the app, and our order was wrong. Called to have a new sub made and because it was close to closing I was offered a refund and had to request a replacement sub. Upon arrival was met at the door by an employee who was very pleasant. Thanked her & asked to speak to the manager about another sub we ordered and to show him for the price there was hardly any meat on the steak sub. Evan the manager came to the door with an attitude. Said sorry we're closed. Would not make eye contact was very curt. He offered to Venmo me $20.00 for the sub and I said I am not asking for anything free just for you to see the quality walking out your door for the price. He said I will talk to my grill person but many people have complained about the amount of meat in the sub but that's a corporate thing. Ok then why not say that from the start and drop the attitude. The staff needs to take a little more time and care in the presentation of the sub they are preparing. The build your own sub we ordered looked like it was just thrown together. Evan the manager needs a lesson or two in customer service. Very arrogant and disrespectful. Lack of respect for the customer by the manager which sends a great message to the employees below him,poor food presentation, over priced for what you get and orders are not guaranteed to be correct when using the app. read more

DiBella's Subs - Build your own sub was thrown together. - Delis Near Me - Rochester, New York

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Can we say chaos. It was lunch time and they are pretty understaffed. This weekend was a free kids meal as long as they were in costume. What an amazing deal. They told us it was a 15 minute wait, one person taking everyone's orders and four people making subs. even for a kids ham sub and a medium ham sub, it took twenty five minutes This seemed to be because they did each order in line, so our order wasn't completed until the hot sub people in front of us were done. There has to be a way to stream line it. After we got home and opened the subs, my sub was missing a few ingredients like cheese. read more

DiBella's Subs - a jeep parked in front of a store - Delis Near Me - Rochester, New York

Received a coupon page in the mail for the sub shop. The coupon was buy one get one free of any size sub of equal value. I purchased two large standard subs, both being turkey and when I arrived, I gave the coupon. The cashier took the coupon, scanned it, and still charged me $20. I said but I have a coupon? She said yes that is with the coupon. Since when does a large sub in a small drink cost $20? These prices are outrageous. The sub was OK but it definitely was not great I could go around the corner to Wegmans food markets, and get us sub with a lot more meat on it That tastes much better than the quality that the DiBella's has. Perhaps this is the reason they are sending out coupons is because they are losing business and if that is the reason I can see why. I remember when you could buy a large sub for eight or possibly even nine dollars. This is crazy. If you want a better sub go to Wegmans food markets, any of them and go to the sub shop inside much better subs allot less money. read more

You could start by listening to your customers on what they ask for over the phone orders and or in person for what is asked for. When I say heavy Mayo I don't want a skimpy half of a sub barely touched in Mayo. This is EVERY SINGLE TIME I GO HERE NO MATTER THE LOCATION. You need to stop skimping on the amount of food you put into them too I don't pay $20 for a sub to get shorted on anything at all. Absolutely ridiculous and a wasted drive to get food. read more

This location is 0-2. First visit didn't even call my number for my order. Sat for a half hour and watched them bypass me with 3/4 orders. Todays visit, I asked for sesame and they used everything bread. And this is what you get on a large sub for $15+? Come on. Do better. read more

DiBella's Subs - a half eaten sandwich - Delis Near Me - Rochester, New York

Food was on time for pick-up! Turkey Sub was fixed exactly as ordered! Food was delicious, fresh, and tasty! Staff were courteous, polite, professional, and friendly! My experience was outstanding! read more

DiBella's ridgeway, completely messed up a classic sub, The Godfather, the only items they did put on the sub was the add on items, the basics that COME with the sub were NOT there, no mayo, lettuce, tomato or cheese. Called and spoke with manager, and she wouldNOT fix this. She could have at least offer an apology, nope! Customer Service is GONE. Lost one more customer! CHECK your subs before you leave the store! read more

Although the sub was okay, they don't know how to cut it and it has happened a couple of times. Creates a mess when you try to break it into equal halves read more

DiBella's Subs - Chicken philly - Delis Near Me - Rochester, New York

I came in ten minutes before close and the staff was amazing!! They took care of my large order and even did a grilled sub. The subs were great as always, but this experience with this team was above and beyond!! read more

Delicious and fresh tasting subs. Reminds me very much of my local Wegmans, which is a beloved high quality grocery store and sub shop. The workers were kind and friendly, service was fast. If you order a hot sub, you'll get a pager so you can sit down and relax until it's ready. The full size sub is very big and the pride was decent. Would definitely go again. read more

DiBella's Subs - Delis Near Me - Rochester, New York

Not a specialty sub by any means . If you want a real cheesesteak, go to the philly joint on long pond . read more

DiBella's Subs - Dibella's cheesesteak.. peppers and onions must be extra . Dibella's subs overrated. - Delis Near Me - Rochester, New York

Just spent $80 at DiBellas on Ridgeway. One of the subs was a cheese sub. It had one piece of swiss cheese on it 2 inches by 3 inches THATS IT! and the rest was lettuce. I'm afraid to open the other subs. Absolutely ridiculous! They just lost a long time customer! read more

Great catering option for a group of mixed diet eaters. We had a sub tray with sides for a birthday party and it was excellent. Will order for any large parties again. Pricing was reasonable and the food was excellent as always. read more

I stopped by GREECE,NY Ridgeway to get a sub. When I went up to the counter there was an employee taking an order for a couple and TWO employees just standing there talking, one asked me what my name was and I said I wanted to order and she told me to go back to where the people were ordering. There were NO customers there, yet they'd rather stand around and yap while I had to wait to even order? Then one of them went over to where the guy was writing down the order and started to cut up bread. WTF! Absolute HORRIBLE customer service. I vote with my $$$ and I will not be back. read more

My boyfriend has been telling me about this place for years and I finally got to go. Cheesesteak with hot peppers was delicious. Everyone was very happy with their choice read more

This has happened before .It wasn't busy 6 employees 1 was training the others standing around .I asked for assistance and was told he will be with you soon .What the heck was that ? I said there's 5 of you and Noone can take my order. I was told no .I will never go there again . My order was for 30 ppl last minute Birthday party. If I could give a zero I would .Rude People !!! read more

We love the choice of subs and toppings at DeBella's subs. Delicious! The orders are taken quickly and correctly! read more

Their subs are the best! A hot turkey sub, melted provolone, all the veggies you want and everything bread! ?!? I'm drooling just thinking of it. They really know how to make a fresh sub. They make their bread daily so you're never sick with stale bread. Although I think they are a bit pricey. For two of us to eat two hot sub combos (includes chips and a drink) is 26 dollars and change. They also don't give law enforcement discounts. I believe anyone who has served our country or who is serving our state should get discounted food. But these two things won't stop me from going there. You can also substitute your chips for a cookie:-) but I need chips with my sub and they have a nice variety to choose from. The only thing I don't like about dibella's is that they don't offer a chicken finger sub and sometimes I'm feeling a little squirrely and need to eat off the mark. read more

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Best customer service! The subs are always fresh and amazing. They have the best bread which makes or breaks a good sub! Thye also have excellent chocolate chip cookies! I highly recommend! read more

DiBella's makes some of the best subs around! They have the line down to a science, the ingredients are fantastic and the service is great! I found this particular location to be a little less appealing than it's East Henrietta rd counterpart (the only other location I have to compare to), it's a little darker in the dinning area and the booths needed to be wiped down. But the food is still amazing, and I will gladly drive out of my way to have DiBella's when I am in Rochester because honestly, VA has NOTHING like this at home. read more

Wait was crazy considering there was only a few people ordering. Half the staff were on there phones

This dibellas location has never let me down . Throughout the pandemic they offered us health care workers amazing deals along with amazing customer service. I've used the online app with ease and consistent accuracy every time. I've been a customer of dibellas for well over 20 years. I remember meeting my dad as a family on his lunch break at dibellas and those memories mean so much. After all these years this brand still holds true to their name. my Family thanks you for the constant amazing experience one only dreams of when they look for a go to spot or one I can proudly say is my favorite restaurant read more

I went in here last month and wasn't greeted at all. I had to get the young woman's attention to order a sub. Then, when I ordered the Large Turkey Club sub on sesame, she seemed a bit clueless on how to make it. Even when checking out she asked me what size the sub was (the one she just made). Getting it back home I noticed it didn't have any oil on it and very little turkey on the edges, making it very dry. She also never asked me whether I was a member of the sub club, which I am. I contacted HQ several times and asked the GM to email me about the incident, but they totally ignored me. Not nice. read more

The food was great I love their Pasta salad it's my favorite And my sub was made to order just like I wanted it Kristian Also is a great manager To those she works with read more

Good food but way to expensive I'd like to recommend But that's one issue $9.99 for a large sub read more

Picked up a couple subs.. I signed up for the sub club online and got 50 percent off my first online order. Picked it up and was very impressed with the convenience and safety (corona virus wise). The subs were fresh and delicious, Thank You! read more

DiBella's Subs are the best around. They are quick, friendly, and ingredients are fresh. I do hate how dark it is inside the building. They need to brighten the place up. It's so dreary we always get our food to go. read more

My son and I stopped for a quick lunch after shopping. Service was good and our Steak sub was GREAT!!

A bunch of us ordered out today at work, I ordered the Buffalo Chicken Sub. To be honest, the best part of the sub was the roll, OMG it was the best roll I've had in a long time! lol The chicken and buffalo chicken sauce were ok, price was ok, and delivery was right on time. Will order again, but will try a cold sub, might be better. The menu selection is pretty varied so if you like subs, give this place a try. read more

Decided to give the Ridgeway location another chance. BIG MISTAKE!! Ordered 6 subs on line they did not label what they were or who they were for. Ordered 4 Oatmeal Raisin cookies received 1. Ordered 8 Chocolate Chip with walnuts was given 8 plain chocolate chip and one of them was broken. This crew takes no pride in their work. They take no care in their work. Throw the order together don't double check it and on to the next. read more

The folks there went above and beyond! Our order contained special requests for each sub (they got them all correct) and we asked if they could please deliver the subs at 6:15pm. The subs arrived at 6:14!!! LOL...the driver was kind, clean shaven, very professional. The subs were AMAZING! The fresh bread, loaded with just the right amount of ingredients, just like what you would make at home. I've said it for years, you can't beat DiBella's subs and we love the Ridgeway store! read more

Good food, fast service. Really enjoyed the steak sandwich. Best I've had in a long time. Pick up was mostly contactless. read more

This location has definitely declined in service. This was a Sunday afternoon visit and it was quite chaotic behind the counters. Although no one was ahead of us in line, it took more than 10 minutes to get our sub. They appear to be more focused on fulfilling online orders than they are serving customers who come into the location. read more

Didn't put mayonnaise on my sub told me it was on the bottom and I just couldn't tell. There is not any mayonnaise on this period was told sorry about the confusion. I'm not confused there is no mayonnaise. read more

DiBella's Subs - I was told they put mayonnaise on the bottom when I called to ask why no mayonnaise on it. - Delis Near Me - Rochester, New York

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DiBella's never disappoints! The staff is great, the food is awesome and if part of our order is incorrect, the staff will immediately fix the problem. The food is always fresh! read more

Make sure you watch them make the sub for you! If not, you'll end up with half of what you asked for! Employees need to be better trained!! read more

Stopped in the other night around 6:30 at the Ridgeway Ave location to get a couple subs. I got a tuna which was very good and a large meatball which I had to throw most of it away most of the meatballs were burnt and so hard I couldn't bite into them I know it was close to closing but they could have told me what was left and I could have ordered something else read more