Hi, I'm reaching out because my grandfather is a patient of Dr. Rangel. We really appreciate the care he provides--he's a great doctor.
With that said, the way the clinic schedules appointments is very frustrating and honestly inconsiderate. Most of the patients here are older and have health issues, yet they're being left to wait for hours in a crowded waiting room. For example, we had a 2:00 PM appointment, but patients with 9:00 AM appointments were still waiting to be seen. We were told that five people are scheduled every 15 minutes, which adds up to way too many patients a day.
It's not fair or respectful to make sick, elderly people wait like that. On top of that, the front desk staff can be rude and unhelpful when asked for information. It feels very disorganized.
We trust Dr. Rangel, but the clinic really needs to improve the way it handles scheduling and treat patients with more care and respect.
and one last comment we come to the appt to get the lab work explain and only once has it been by his doctor, Dr. Rangel. All other times has been by other colleagues that work with him. And this is not advised until they send you to the second little room to wait. Just keep that in mind. You're waiting all this time and do not even get seen by the same doctor. read more