1. Dianne Glenn

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Allen, TX

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Dianne Glenn

5.0 (1 review)
Closed • 8:30 am - 5:00 pm

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The Raskin Team - PrimeLending - Mark Raskin - Branch Manager

The Raskin Team - PrimeLending

(66 reviews)

We just wrapped up our fourth mortgage with Mark Raskin and his team. Zero complaints and you won't…read morefind anyone that won't work harder than they will.

I worked directly with Mark Raskin as a first-time homebuyer, and unfortunately my experience was…read morevery disappointing. The most frustrating part was not my credit score itself, but the lack of proactive guidance. Before my mortgage application, I believed my credit score was much higher than it actually was. Once my credit was pulled, it became clear that there was a significant gap between my expectations and reality. However, I was never proactively informed about the situation, its impact on my mortgage options, or potential remedies that might have been available. I later learned about rapid rescore through my own research rather than from my lender. Given my credit profile, this was something I believe should at least have been discussed. Instead, I remained unaware of important information that could have affected my decisions during a very time-sensitive period. When I later reached out with questions, I did not feel supported or educated as a first-time borrower. Conversations often felt rushed and dismissive, and I was repeatedly told that I could simply refinance later. While refinancing may be an option in the future, it is not free, effortless, or a substitute for helping borrowers understand all available options before closing. As a first-time homebuyer, I expected more proactive communication, guidance, and attention to detail. Unfortunately, that was not my experience.

The Tuttle Group

The Tuttle Group

(36 reviews)

North Dallas

TLDR: The Tuttle Group utterly astounded us with an effortless, friendly, speedy, and (believe it…read moreor not) FUN refinance as self-employed individuals when no one else wanted to help. We decided to refinance our home to make some improvements and clear out some high-interest debt. We assumed (erroneously) that our credit union, which had held the current mortgage for 15 years plus our bank accounts and car notes, and a flawless history of payments with them, would have no trouble refinancing us, even though we are now self-employed, and making 3x what we made when they initially approved us. ***WRONG!!!*** After literally MONTHS of asking for documents, changing rates, long delays waiting for info from underwriting, and unanswered questions, we finally abandoned them in search of unconventional financing routes. We looked specifically for brokers in the area who specialize in self-employed people, and found a few. Some seemed a bit "green," some sounded less than friendly or just weren't interested in a smaller refi. But Tatiana with the Tuttle Group was super friendly when she reached out, and helped us arrange a video consultation with Andy Tuttle, the wizard of the Tuttle Group. During the 30 minutes that Andy spoke with us, it was like a crash course in financial planning. Everything he said made so much sense, and we learned more about mortgage refinancing than MONTHS of online research and questions we had asked to our credit union. Andy was up-front and told us that our best option might, indeed, be to go with the offer our credit union had finally extended, and that he might not be able to beat it. Still, he took the time to explain how refinancing in this "terrible Fed-rate" era could be financially advantageous to us, and told us to check once more with our credit union to see their final terms and if they were still locked in. I was astounded that he would take that kind of time to talk to a customer he likely wouldn't get any money from. We decided to proceed with the Tuttle Group, even if they couldn't offer us a better rate, simply because it was a PLEASURE dealing with them, they treated us like family, and everything Andy said made such good sense. Throughout the 2-ish weeks that ensued, their awesome mortgage gal Annie checked in with us regularly to make sure all our questions were answered. They seemingly required FAR less documentation than anyone else. But their stated tactic was to present a perfect, iron-clad package to underwriting up-front, so that there would be an instant approval and there wouldn't be a need for further questions or documentation. (Imagine that???) In what seemed like the blink of an eye, we were approved and ushered through closing. We simply could not be more impressed with the Tuttle Group. We've helped numerous friends and family through the mortgage process, and it's always like being put through a medieval torture device. This is the first time getting approved and closing was a PLEASURE. We NEVER had to contact them for questions, because they were always checking in to make sure all ours were answered. They were super friendly, familiar, informal-yet-professional, and we always felt like they had our backs and had everything under control. We actually looked forward to their calls and emails...imagine that??? Even though were were looking for a silly, small refinance and shouldn't have been worth their time, we felt like we had called up a dear family member who gave us the "hook up" our situation clearly didn't warrant. Astounded. Impressed. Thrilled. Grateful. These are some of the things we feel after our experience with the Tuttle Group. And I have absolutely no doubt your experience will leave you feeling the same.

I was referred to The Tuttle group by my friend and realtor that also had a good experience…read more Everyone at the Tuttle group made me feel comfortable and put my mind at ease. They made this experience less stressful and was very informative. They were so kind always checking on me via email or phone during the whole process. Even after I've purchased my home they have still called to see how the move went and if there was anything they could help me with. Thanks to all the staff at The Tuttle group I really appreciate you all. Many blessings :-)

WeDoLoans.com

WeDoLoans.com

(1 review)

What a wonderful experience with We Do Loan's. Troy and Tim are fantastic and super knowledgeable…read morewith the whole process of obtaining a loan. I recommend them a million times! ​

From the owner: Don’t Waste Thousands on the Wrong Mortgage Loan. We Can Help…read more At WeDoLoans, we know you want to get the right mortgage loan to purchase or refinance your dream home or next commercial property, so you can save time, money, and have peace of mind. In order to do that, you have to spend excessive amounts of time and effort searching for a lender who can find the right mortgage loan that fits your financial needs. The problem is you feel overwhelmed with information overload about different types of lenders, loans, terms, and a thousand other details you do not want to misunderstand so you do not regret the mortgage loan that you choose. We believe there is a smarter way to buy or refinance your dream home or investment property. We understand choosing a mortgage lender among thousands of lenders can overwhelm you which is why we shop the market for you to find the best mortgage loan to fit your financial needs. With more than 22 years experience, we have helped our clients save more than $11 million in interest by avoiding the wrong mortgage loan. There is no reason to choose the wrong residential or commercial mortgage loan, waste thousands of dollars, and regret that decision for years to come. Instead, you can choose a lender who understands the process and can guide you through each step with ease and peace of mind, while saving you time and money!

The Richard Woodward Team Nexa Mortgage - Richard Woodward, Branch Manager

The Richard Woodward Team Nexa Mortgage

(5 reviews)

Richard and his team behind him worked with me and my wife greatly appreciated. He took he's time…read moreout to answer any and all questions me or wife had. He is a wonderful person who kept the communication going everyday no matter what it was. I would definitely recommend him and his services to my family or friends who need someone that will always have their back when it comes down to getting a loan and staying with them even if they think they have all or any questions that need answers. Thank you again Richard.

I just went through the process of buying my first home. Richard and Jan at Interlinc made the…read moreprocess so much less painful than it could've been. We came across quite a few hiccups but they were so great about answering my emails within an hour and keeping me up to date on everything. I didn't usually have to ask for updates, they just offered them constantly. We are finally scheduled to close day after tomorrow and Jan has been amazing about answering all of my questions and talking me through each document line by line. Buying a home is scary! But they make it so much easier. I had initially chosen to go with Bank of America because I've always banked with them but very early in the process I noticed that they have millions of clients, I am just another one in the masses. With Interlinc, I always felt like they knew exactly what was going on with my loan when I called or emailed. They didn't seem to have to go through 18,000 files to find mine. When we came across an obstacle they offered options instead of roadblocks. They really were great and I would recommend them 110%!

RBFCU - Allen

RBFCU - Allen

(8 reviews)

Utilized this bank for auto refinance in the past. It was fast simple and great…read more Came back for a new car refinance once rates improved recently. Fast approval online. Since then I have spent literally HOURS on hold on the phone trying to finish this process. Multiple calls required, each time having to sit on hold For an hour when the recording says up to 5 minutes. Finally got it done after 45 days (which shouldn't have taken longer than a couple weeks) and I cannot get my original bank paid. 3 weeks later and check still not received by Chase. Sitting on hold, AGAIN, for an hour to likely get no resolve. I suppose I will add to this shortly when my problem isn't solved and I'm told to call back and sit on hold again for an hour in another few days. This is ridiculous

It's not about this branch but overall RBFCU…read more This branch has great people. Even the branch manager Brian case is great Problem Entire customer service and all operations are handled by a call center The worst in the world Today I shut down all my account I will be providing a detailed report on this later Call center : 1. Six months no access to my online statements 2. The entire staff goes home at 6.00 PM 3. No credit card staff on weekend, if your card is blocked by chance 4. Extremely poor service. They hang up the call and not polite 5. When you call credit card services it says 'we don't recognize number you are calling from and goes in circles' Product review : in scale of 1-5, 5 being best 1. Checking /savings account - 1 ( read above ) 2. Credit card - 1 ( read above ) 3. Business account - 1 ( I plan to close it ). I never used it much. I know they will mess up in future. 4. Loan - 3 ( Only problem they are also a part of call center. They do work hard and but they also shut down at 6.00 pm)

Dianne Glenn - mortgagebrokers - Updated October 2026

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