Mark and the team at Prime were fantastic throughout the homebuying process. My 2nd deal was a…read morecomplicated and long short sale and Mark was highly effective throughout the entire process. Easily reached, direct and clear communication, timely, accurate, and informative are all apt descriptions of my experience. Mark was able to take very aggressive timelines imposed by the sellers lenders and guide us to a fully funded closing in less than 30 days! Very impressed with the service and successful closure. Thanks Mark and Team!

Mark is truly the best of the best. He will shoot you straight and make sure you are fully informed…read morewhen you are making the largest (and most stressful) purchase of your life. If you are looking for a true advisor through the entire home buying process, Mark is your guy. He has tons of experience and an excellent team. I've called on hundreds of loan originators throughout my career in mortgage and no one compares to Mark Raskin. He is a wonderful human being who truly cares about his clients and does everything he can to get you the very best deal. I have worked in the mortgage industry for 15 years and have seen every type of loan originator there is. Mark sets himself apart with his service, experience, and expertise. I can count on one hand the loan originators I would recommend to my family and friends and Mark is number 1. If you are thinking about buying a home, call Mark. He will be helpful, he will be kind, and he will advise you every step of the way.

I used the NFCU in Alexandria, VA. Now, I'm in Texas and thrilled to know they're is a location…read morerelatively nearby!

I visited this location today to question why a mobile deposited check written to me from another…read morecredit union had a 7 day hold on it. I worked with customer representative Ashley and she was as helpful as she could be. She referred me to branch manager Chris. I had called the toll free line several times trying to resolve issue, thus my case was well documented. When Chris attempted to help me, I became very frustrated that he did not care what a member was experiencing but what was documented. As I tried to explain the situation, Chris resulted to the same tactic I received from the toll free number, my check was on hold for security purposes (but I showed proof check had cleared). The other institution had a hold on it (but you had already made partial funds available). I was told that I had never done a mobile deposit to NFCU (I produced check that was mobile deposited and proof from other institution NFCU had indeed processed check). Told I should I reach out to my previous financial institution to get proof the check had cleared, I became really angry because as a member I should not have to gather proof, when NFCU was holding the bulk of my deposit. After Chris contacted the other institution and confirmed check had cleared, he then preceded to release the funds to my savings account, be mindful, I had a balance 3-4 times the amount of the check I was originally trying to deposit. Frustrated because it was my money, I left the institution without further words, only to be met upon exit from Chris, with a very sarcastic "you are welcome." I am welcome? It's my money and I was simply trying to get it released for the deposit. The frustrating, conflicting answers (from toll free number), and time to visit a branch location didn't warrant a thank you. When you are servicing a member, you should always be attentive, helpful, and open to their needs. While this institution and location is very convenient to my home, but being a disabled veteran, I will continue to evaluate my standing as a "member" to determine if this is indeed the credit union for my financial needs. And if anybody in this institution tries to say I was argumentative, rude, or disrespectful, on the phone calls, release the audio or the video at this location as evidence to support your claim.

One word Amazing... this review is for the amazing Eric Williamson! He was efficient and fast with…read moreresponses. He was always available anytime of the day to help us with all of our questions. He help a stressful situation not be so stressful. He made us feel calm during this whole process and WE did it! We closed on 9/10/18 and we are so happy. We couldn't have done it without Mr. Eric!!! Thank you so much for everything, we couldn't have done it without you! From a very happy family!

I found Carlos Martinez on the TSAHC website as I am trying to buy my first home. He was very nice…read moreat first and he told me to submit the application and that my credit wouldn't be ran until we went over the application together. I said ok. I submitted the application and I haven't received a call nor a text. I got a notification from the credit bureau that my credit was ran. I reached out asking why he had ran my credit if he stated he wouldn't run it without going over the application. His response was "My apologies, either way I am unable to retrieve any of your credit scores and reports as you have a credit freeze and identity theft on your credit." I asked him what should I do and I told him I could send him myself my credit reports. Ever since then pure crickets. Haven't heard anything from him. How unprofessional. If he didn't want to work with me anymore, he could've just simply told me that versus just ignoring me. I understand everyone has life and they're busy, but there's no reason why you should ignore a potential client Who's trying to work with him. I definitely would NOT recommend him

Great small bank, fantastic service, friendly, good rates on loans, 10 times better than Chase !!read more

Totally shocked after several discussions that rather than suggest other areas or companies for…read moreseeking a refinance loan to save our home of 31 years we were told to basically go to a "loan shark" for securing monies. What an awful thing for a Senior Loan Officer to suggest at a bank. I would NEVER deal with such individuals again.

Christy (I believe that's her name), was very helpful, kind , funny and professional. She made…read moresetting up the checking account for my son super easy and was extremely knowledgeable.

Poonam was very helpful this is the best branch highly recommended please come to this branchread more

I found these amazing folks after looking at the reviews on here of many other lenders. It appeared…read morethat some of the most advertised companies on TV had the worst reviews and horror stories. I quickly realized that Brent's 5 star review history is a real rarity in this type of business. Brent's team worked hard to make us feel like we were buying the most expensive house on the planet. Anytime we had a question no matter how big or small we got an almost immediate response. They gave us all our options in financing our new home and took the time to explain to us the pros/cons of each of them. I have zero hesitation in recommending them to anyone looking to purchase a new property. When the time comes (many, many years from now) that we are looking to purchase another home we will definitely give Brent a call.

Justin Smith helped make our home buying process very easy and efficient. I shopped around a lot…read morewith a variety of lenders and none of them came remotely close to the client service that Justin provided. While other lenders were reactive, Justin was proactive, always available, could always explain things clearly and timely, and provided very competitive rates. Our closing process was smooth and easy. Definitely recommend to anyone looking for a great lender.

Buying a house is a big step with a lot of decisions to be made. First you need to find the right…read moreReal-estate agent that fits your style. Now it's time to find a lender and the choices are a plenty with online services and local lenders. I decided to shop rates online and boy I was surprised at what a good deal I got. I won't say the name of two online lenders I spoke with. I locked in a rate then sent in all the paper work paid up front for an appraisal and we where good to go RIGHT? Wrong underwriting kicked back the loan changed rates and loan type. Bait and switch , I think the game here was they got you because it's to close to the closing date for you to switch lenders. This is where Anthony came in, I told him my issues he came up with a solution not only did we close on time he saved me about $5k out of pocket. I would highly recommend this company to handle your needs with your best interest in mind. Service was impeccable!

From the owner: We help people with all kinds or mortgages. Sometimes they have been told they can't buy a house…read morebut we always find a way to help people purchase their dream home.. Our service and customer care is above the rest.

If you have an account at Happy State Bank, I would go first thing when the bank opens and pull out…read moreyour money and close your account! This bank and the people in leadership are so deceptive. They had a data breach July 2022 and waited 8 months to notify affected clients their sensitive information had been exposed. That's scary and a dereliction of duty! The negligence of this bank has caused great harm to my small business and my family. The corruption runs deep. I know I am not alone. The dishonesty and potentially criminal activity by this bank need to be exposed. If you would like to share your story of corruption or negligence by Happy State Bank or Centennial email: Happyiscorrupt@communioncooperative.com and expose what is going on. This lender completely mishandled my PPP loan causing a burden far beyond what any small business should have to experience in this program. They do not care about small businesses, and they bully anyone who calls out the corruption and uses lawyers to intimate because they know small businesses are the weaker party. Your small business will never be a priority at this bank, unless of course you are 4G Metals and had a PPP sweetheart deal with Chris Castle. The SBA really should investigate the shady dealings with this company and Happy State Bank. I know there are a lot of people hurt from this bank and your voice has been silenced like mine. Nothing will change until our stories of how corrupt these people are become public. The first step is to close your account and get out, the second is to email me with your experience and we can work together to expose what is going on and the harm they are causing to mom-and-pop small businesses that are still hurting from the COVID closures.

TOTAL FAIL - Do NOT use this bank - They no longer value customers. This was a great bank several…read moreyears ago, but acquired by Centenninal Bank recently and now unacceptable. The acquisition caused me days of problems as data was not migrated from Happy Bank to Centennial - all of my prior bank records were deleted and you can imagine what a problem that caused from a personal perspective, let alone my business. I complained many times, and even submitted an invoice for the large time/cost of the mistake, but was of course denied. I therefore started shutting down 12 accounts, and as of today migrated two of the last three accounts to CAPITAL ONE, who has treated me very well. I will close out the next account within 3 weeks and never return - they lost $ Millions in business transactions I was planning on using them for.

Sarah Miller was terrific. I couldn't be happier with how things went. She was there to answer all…read moreof my questions and made buying a home so easy.

I want to express my gratitude for Chad's remarkable professionalism during my home-buying process…read more He was honest and transparent throughout the entire process, which made a huge difference. I was a first-time buyer, and Chad's dedication and commitment to his work made the experience stress-free and seamless. Before working with Chad, I had no idea that my previous lender was charging me from both the front-end and the back-end. Chad was transparent and took on his fiduciary responsibilities as my lender very seriously. If you're looking for someone who is down-to-earth and family-oriented, Chad is your guy! Thank you, Chad, for being such a reliable part of my home-buying process!

The Allen Branch is ah-ma-zing!!!!! :) Even when it is busy, they make you feel seen and heard and…read morenot rushed. We came in today to open up a checking account for my daughter, who just turned 12. While we were putting in some money into her savings account, the teller (Abbi) asked about our summer plans. I told her not sure because we were in the process of selling our house. She told me to definitely look into mortgage loans through them because they have really good rates. She put me in contact with Matt Stewart, who did a great job giving me all the information I needed. Also, Chris helped us set up the checking account and he was kind and walked my daughter and myself through it all. There was also a new worker learning "the ropes" (didn't get his name, sorry!) who was very helpful and attentive to our needs (even asking if I needed him to walk my son out to the car where my husband was picking him up) and letting us know about getting our free coffee. All of them made a point to tell us goodbye as we were leaving. All in all, I'm very pleased with this bank's customer service, not to mention the sweet young lady that always greets us each time (I cannot remember her name either, sorry!).

first time here. went to a sombr concert. it was decent overall. enjoy the free parking, such a…read morerarity with venues like these. the garage was pretty big and right across the entrance too. so convenient. didn't take that long to park either. inside is clean and big. staff were helpful in finding entrances to the seats. concessions pricey but expected. not the biggest event venue, but not the smallest. would come back again