1. RBFCU - Frisco

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Frisco, TX

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RBFCU - Frisco

3.0 (12 reviews)
Closed • 9:00 am - 5:00 pm

Services - RBFCU - Frisco

Personal banking

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6 months ago

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3 years ago

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5 years ago

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7 years ago

My new customer experience was not comfortable nor was it productive. I do not intend to return.

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5 years ago

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8 years ago

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We just wrapped up our fourth mortgage with Mark Raskin and his team. Zero complaints and you won't…read morefind anyone that won't work harder than they will.

I worked directly with Mark Raskin as a first-time homebuyer, and unfortunately my experience was…read morevery disappointing. The most frustrating part was not my credit score itself, but the lack of proactive guidance. Before my mortgage application, I believed my credit score was much higher than it actually was. Once my credit was pulled, it became clear that there was a significant gap between my expectations and reality. However, I was never proactively informed about the situation, its impact on my mortgage options, or potential remedies that might have been available. I later learned about rapid rescore through my own research rather than from my lender. Given my credit profile, this was something I believe should at least have been discussed. Instead, I remained unaware of important information that could have affected my decisions during a very time-sensitive period. When I later reached out with questions, I did not feel supported or educated as a first-time borrower. Conversations often felt rushed and dismissive, and I was repeatedly told that I could simply refinance later. While refinancing may be an option in the future, it is not free, effortless, or a substitute for helping borrowers understand all available options before closing. As a first-time homebuyer, I expected more proactive communication, guidance, and attention to detail. Unfortunately, that was not my experience.

Torrey Pinkerton - Homespire Home Loans

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We just closed today and thanks to Torrey and his team it was a surprisingly easy and quick process…read more(approx 3 1/2 weeks). Torrey came recommended by our Realtor Lisa Ellard who was also awesome. I had shopped many lenders and was very well plugged into the ins and outs of the home buying process. Picking a lender is probably the most important and stressful part of the home buying process(after picking a home), so I was very meticulous in my research and selection. I contacted Torrey and he went above and beyond to get me the best deal he could. After reviewing what Supreme Lending had to offer versus his competitors, Torrey had the best rates and fees in the local lender market. I sent all the required documents, he only needed a few more items, and we were done! His estimates were very close and there were no surprises. Overall, I'm extremely satisfied with Torrey Pinkerton and his team at Supreme Lending. He was always available to answer my questions, sometimes even as late as 9 PM he'd answer his phone! He made communications a breeze with email, text, and phone. Most of all he was patient with my 1000's of questions and doubts. Will do business with Torrey again with no hesitation. Thanks Torrey and team, Merry Christmas!!

Torrey and his team have assisted my family in multiple refinances now and each time he "sets the…read morestandard" in what to expect of a mortgage professional. His team is fast, responsive, and trustworthy. I couldn't imagine using another lender for my residential mortgage needs!

Bank of America Financial Center - & counting!!!

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I have been banking with BOA from the time I lived in Florida (May 2007 - April 2013) and continue…read moreto do so after relocating back to Texas after April 2013. With all the technological advancements made since then, the convenience and ease of online banking has streamlined and simplified the experience. It is much easier to deposit, withdraw, and prevent fraud now than in previous years. The frustration I felt for not being able to see one of my Bank of America credit cards on the Mobile Banking App was what prompted this visit. It was only then that I realized that I most likely needed my own user ID. I appreciate that BOA has layer upon layer of security in order to prevent fraud and preferred to make an in-person branch visit. Casey Eiler issued me a new debit card and assisted with the setup of a login user ID to connect/synchronize with my BOA Mobile Banking App. He answered any and all questions I had. He walked me through step-by-step - and as it turns out, I had a user ID from more than 10 years ago, so I logged in and was texted a code with a prompt to enter a new password. After logging in, I was then able to change my user ID. The entire process didn't take more than 15 minutes from start to finish. Yelp and Google Reviews have to be taken with a grain of salt, because you never know what you are walking into until you experience it for yourself. Fortunately, here, this was not the case. Everyone we encountered from the teller (Vidhiya) and a lady whom I can only assume is the bank branch manager (didn't get her name) were attentive and had a professional work ethic. It is nice when you can go somewhere and receive stellar customer service. Will be back for any future banking needs.

More employees, one of the employees told me if I had more than 10 deposits they would do the first…read more10 deposits I'd have to stand back in line for Casey to get the other 3 deposits done with some change order back too. They're lo staffed to begin with

RBFCU - Frisco - banks - Updated October 2026

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