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    Diane P Stephens, DMD

    4.2 (5 reviews)
    Closed Closed

    Services - Diane P Stephens, DMD

    Cavity treatment

    Dental exams

    Orthodontics

    2 More Services

    Teeth cleaning

    Tooth filling replacement or repair

    Diane P Stephens, DMD Photos

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    6 years ago

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    9 years ago

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    Eastlight Dental - Eastlight Logo

    Eastlight Dental

    3.9(15 reviews)
    1.1 mi

    I'm extremely disappointed with my experience…read more I registered on their website on 1/22 and scheduled an appointment for 2/5, carefully entering all required information -- including my dental insurance details. On 1/28, the receptionist called asking if I could come in sooner. I explained that I preferred a specific time of day, which was only available on 2/5. She said no problem and confirmed she would see me on 2/5. On 2/4, I received a call that I assumed was a routine reminder. Instead, the front desk informed me they could not see me because they *do not accept my insurance*. I was told I could pay out of pocket if I still wanted to proceed. I was beyond frustrated. I asked why this wasn't communicated sooner -- especially since I provided my insurance information nearly **two weeks in advance** during registration. The explanation I received was that they're "busy" and sometimes this happens. That response was extremely nonchalant and dismissive. What makes this worse is that they had already called me once to move my appointment earlier -- yet somehow my insurance was never verified until the day before my scheduled visit. If insurance information is required during online booking, it should be reviewed in a timely manner. Patients plan their schedules around appointments. Waiting until the day before to say, "We don't take your insurance, but you can pay out of pocket," is unacceptable and unprofessional. I pay for insurance for a reason. I had every intention of supporting this local African American husband-and-wife practice, but this experience was disappointing and disturbing. The front desk needs to do better when it comes to communication and basic administrative follow-through.

    Absolute great experience! Parking was easy and as soon as I walked in I was greeted and by name. I…read morewas thanked for filling out all our forms online which made the process easier. Once we were called back everyone was very kind. They explained everything step by step. They explained the x-rays and their findings. This was my first visit to this office and I felt that my children and I received good quality care. They are definitely our new dentist office!

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    Eastlight Dental - Eastlight Dental

    Eastlight Dental

    Eastlight Dental - Eastlight Dental waiting room.

    Eastlight Dental waiting room.

    Eastlight Dental - Eastlight dental waiting room.

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    Eastlight dental waiting room.

    Davis Family Orthodontics

    Davis Family Orthodontics

    1.5(10 reviews)
    0.3 mi

    I can't say enough wonderful things about Davis Family Orthodontics! From the moment you walk…read morethrough the door, you can feel the warmth and professionalism. The entire team provides exceptional customer service, but I have to especially mention Melissa -- she goes above and beyond to give personal attention to every single patient. It's not just me she treats this way; I've watched her show that same genuine care to everyone who walks in.

    I had certain expectations for this business. It looks nice on the inside, they have a theater for…read morepatients to watch movies until they are seen. Here's the problem, the Dr. Davis looks at the patient for 30 seconds and then someone else does the work. Now, before I moved to Atlanta we had another orthodontic who served my daughter and was very hands-on, did the work himself unless it was something minor that one of his assistants could do. This doctor is not hands-on, you can be 10 minutes late and after that they charge a late fee and reschedule. We have been at this establishment had had to wait and hour, to an hour and 15 minutes to be seen. As a result, they should pay me $35 because they are late. Time is money and money is time. This place is not a GREAT PLACE TO HAVE YOUR SERVICES DONE. And to top it all off, they will say that braces are coming off in a month and then the month comes and they will say, maybe another month or two. As a professional, you should absolutely know what's to anticipate with the care of someone if you have done this for a while. MAKE IT MAKE SENSE. DO NOT SEND ANYONE HERE. IF I COULD GIVE THIS PLACE A NEGATIVE STAR IT WOULD BE A NEGATIVE 5 STARS.

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    Davis Family Orthodontics - Dr. Davis absolutely loves practicing orthodontics and feels blessed to have a wonderful and dedicated staff.

    Dr. Davis absolutely loves practicing orthodontics and feels blessed to have a wonderful and dedicated staff.

    Davis Family Orthodontics
    Davis Family Orthodontics

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    Diane P Stephens, DMD - generaldentistry - Updated July 2026

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