I have been going to this business for 25 years - my parents initially found Dr. Moody when I was 3…read moreyears old and had an eye infection that was accompanied by a high fever. My parents were thrilled with this doctor and I continued to see him until I reached 18 or so and was moved to Dr. Colleen Walters - which has proven to be one disaster after another. I think many years ago Dr. Moody was involved in the management and operations side of the business - and it was flawlessly run. Since then, it is a "free for all" and the supporting staff, as well as Dr. Walters are, unfortunately, delivering sub par service. Over the years, I've visited about 6 times or so since I was moved to Dr. Walters. Each time I found her abrasive, inappropriate and very discriminatory. She makes unprofessional comments regarding my appearance ("you look tired, were you up partying all night); to my clothes ("did you sleep in your clothes last night") to my looks (you're too thin; what is going on in your life"). I saw her in December 2014 for an eye-check and contact lense fitting. She charged me over $200 for a established patient exam ONLY and told me she couldn't fit me for contact lenses due to an infection. No medicine was given; only told I would have to come back. I am a private pay customer; the fees for what she did was higher than any other service provider - she also did not give me a summary of charges. Then, a few months later, she called my mother, telling me it is time to come in for the contact lense fitting. I did NOT want to go to her - but figured I could bear her one last time. I was so wrong. First - she gives me a total eye check - remember, just had one 3 months earlier - and bills me $250. No receipt again. She tells me that my eyes need a special contact that she wants to order for me. I tell her to write the prescription - I'll order my own lenses. She tells me I have to wait for the trial pair she wants - and I have to order through her office. Lenses come in a few weeks later....but she still won't give me my contact prescription even though I've paid for the exam and fitting. She tells me I have to wear the contacts for two weeks, come back in for another appointment to see if I am comfortable with them, and then she will order them. At that time I will get my prescription. I've seen other doctors (Dr. Bass in Southlake is phenomenal), and you get a trial pair - AND A PRESCRIPTION - right there and then. My family also wears lenses and they are treated the same way. But this lady makes you run the gamut, wastes your time, makes you feel uncomfortable as she drills you with personal, inappropriate questions. I told her she double charged me (paid for the Dec visit and March visit - and March included a NEW VISION test for lenses - which I already got in Dec). BTW - the RX she wrote for the lenses was written two different ways. Basically same info - but her professional peers think it is odd that you would write one RX one way - and a second one a complete different way. I asked her to refund the fee I paid for the contact lense fitting since I paid - but STILL don't have the lenses a month later. In my opinion, she is not someone you want to work with if you are visiting this office. Who has time to wait while special lenses are ordered (BTW - Dr. Bass had a trial pair right off the shelf), come pick them up, wear them for two weeks, come back again and tell her they feel fine, then she will right you an RX but you HAVE TO ORDER THE LENSES THROUGH HER OFFICE. I am going to lodge a complaint with the BBB & the Texas Optometry Board as well. Seriously, if you are not going to give my RX, after I paid, and you are going to make me come back to you multiple times (BTW - I don't have a car so I am depending on others to get me there) and you won't give me my RX even after you accepted the money for the contact lense fitting - this not only sounds unprofessional, but may border on illegal. Word of caution - stay away from Dr. Walters - in you live in the DFW area - Dr. Bass in Southlake Town Center is an excellent provider - I walked out, after he gave me some serious discounts since I just had my eyes tested TWICE in the last few months, with both contact and glasses RX, trial pair of lenses and a price sheet comparing his prices and other purchase options (including Walmart, Costco, 1800 contacts). This is the real deal; forget Dr. Colleen Walters & Ophthalmology Consultants in Irving, TX! I'd give a ZERO rating, but this is not an option.