Bought some UGG shoes that were a little on the big side and he put additional holes in the straps…read morein like three minutes. Worked out perfect! He is definitely skilled at his trade and I appreciate his kindness. Happy customer right here.!!

Cobbler Express is simply the best! I've been coming here since 2016 and even after moving to…read moreChicago, I only bring my shoes back here- they are the only place I trust with my shoes! They're also super accommodating with rush turnaround so I can get my shoes before I have to go back to Chicago - so thank you!!! Definitely come here if you're looking for the best, highest quality shoe work that lasts for years and protects your shoes.

By far the best shoe shine EVER in all of NYC. Small unassuming shop but worth the stumble upon…read more Reasonably priced for NYC (tucked in boots were 15.00 other ones 12.00)

He did a great job repairing my boots. They were expensive and he knew how to repair them.read more

First-class workmanship with a no-nonsense approach…read more If you're looking for white-glove customer service, keep on walking through Port Authority and hop on a bus to Short Hills Mall in New Jersey because this ain't the place to find hand-holding or pleasantries. What you will find instead is top-notch shoe repair services and quite possible the best shoeshine available on the island of Manhattan -- or pretty much anywhere. Most recently, I took my beat-up, 15-year-old pair of Bruno Magli shoes to be resoled, and the results were stunning. I've had them repaired before with good results in the past, but there was exquisite attention to detail in the contour of the replacement soles; you'd hardly know that they weren't original, unless you know your Bruno Magli! The shoeshine was deep and long-lasting; two weeks after almost-daily use and commuting, there was still almost a mirror-like finish on them. Impressive. The décor and branding wouldn't win any awards, and you don't come here to chat (or to save a few bucks), but the quality of the work could hardly be better.

Everyone knows that traveling through the Port Authority is about as fun as a colonoscopy without…read moresedation. What everyone doesn't know is how a great shoe shine can completely change your outlook on the day. Most kids grew up being told that no matter what you do in life, make sure you always have clean underwear on. (Which is excellent advice.) Bullet number two on that list should be to always have on freshly-shined shoes. You could roll out of a Dumpster, filthy dirty, and stinking to the high heavens. As long as you have on a pair of shiny black or brown shoes, no one will ever notice. People who take the time to get a shoe shine are in the same class of people who give that extra wipe in the bathroom to make sure their butt is super-clean. They're the people who smile produly at everyone they pass by on the streets because they know how awesome their shiny shoes look on their feet. If you don't believe me, try it one day. Go get a shoe shine and watch how your entire life transforms in front of your face. And no one does a shoe shine better than the guys at Drago. For less than $10 with tip, they will take the ugliest, dirtiest, nastiest shoes you own, and in just a few minutes they will transform them into something that looks better than the day you bought them. They are the best. Trust me when I say there is magic happening in this little pocket of the Port Authority. You just have to discover it in order to believe it.

I came in here at 10 minutes to close with a pair of boots that would not fit one of my calves. I…read moreknow leather stretching takes quite a bit. But I was in a bit of a pinch since I wanted to wear the shoes. Marta went out of her way to help me. and I was able to wear the boots that evening and they fit perfectly this morning. Thank you Marta. Such great service and a fabulous value as well thank you!

There's nothing I love more than a good shoe shine…read more (Ok, not entirely true... but I love a good shoe shine.) The shoe shine guys are OK here. But they don't hold a candle to my guy in the Port Authority. (And I'm pretty sure they're a Drago outpost there, too.) This is the only shoe shine in Penn Station. Cash only. The nice old lady you've come to know has sadly passed away. But a decent shine, nonetheless.

Love this place!!! I cannot say enough amazing things about this company! I brought in my Louis…read moreVuitton bag after it experienced an unexpected accident that required a very deep and delicate cleaning. This bag means the world to me because it was my very first designer bag, gifted to me over 10 years ago They worked absolute magic! The cleaning and restoration were done with such incredible care and attention to detail. When I got it back, it literally looked brand new You would never know it had gone through anything! Shoutouts to Leather Spa bringing it back to life! On top of that, the turnaround time was so fast which meant so much to me. I'm beyond grateful to have my sentimental piece restored so beautifully. It looks just the same now as it did when I first got it. I highly recommend them to anyone needing expert care for their luxury items! 10/10 experience!

UPDATE: Because I very, very badly wanted to avoid having to take Leather Spa to small claims court…read more- which should not be necessary and wastes everyone's time - I agreed to send them back for stretching despite having been adamant from the start about not wanting the boots stretched. What other choice did they leave me after cutting them too small to fit? Well... they gave me zero updates throughout the process and didn't return them until I followed up which seemed to magically happen at the exact moment they were ready. In all likelihood they'd been ready but they didn't want me to see what they did this time, and they were right to feel that way. The boots are now next level destroyed. The leather is scuffed and worn out all over the place to the point where there is a very, very obvious difference between the leather at the foot of the boot and the leather at the shaft which looks like it was beaten with a mallet. But that's not it! They're still two different sizes and still have crooked seams. I've sent photos and multiple messages and no one has even acknowledged me since they returned the boots like that. These are absolute scumbags who know what they did, won't take accountability, won't respond, and won't even credit me for the $318 I paid for them to ruin beyond repair boots that were $1,995 plus tax brought to them in brand new condition. Just scheduled time off from work to go to the court and file a small claim and I am FUMING that I need to do this. I sincerely hope this company goes out of business. You can see from the reviews here how little they care about the work they do to high value and often irreplaceable items and there is no room in this great city or anywhere for a business like that.

Excellent work done by Jorge. He's a nice guy and very professional. I went in and asked for a new…read morewelt, leather midsole and to add a Dainite sole. He did exactly as requested and he says he can get it done in 1 week. Which is great because I been to other cobblers in the city and they are always late with the repairs. Jorge might be the only cobbler who can get the order done on the schedule he promises. He is very knowledgeable on shoe repairs and I believe him based on his work. I recommend Jorge on 57th street for any boot resoles. Excellent work.

A really Ffantastic shine ! Did a very high gloss. Shoes look better than new. A great find !read more

Jim's Shoe repair is iconic . I've been going there for over 20yrs . One of the best in NYC. Thank…read moreyou Jim and staff for your years of expertise and great customer service .

Wow I'm so happy with my experience! I walked in CJ helped me and made the entire process so…read moresmooth. He has a good eye. 3 pairs of shoes and a bag. It was ready on time and when I walked in to see my items It was literally good as new. Literally looked fresh out the box. I'm so happy with my experience. Jim's is worth every penny. The customer service is great and they really know their stuff. Thank you Jim's team

I have only ever been to this place for shoe repair or to get a copy of my key. I had a tear in my…read morefavorite leather jacket and after being told by two seamstresses that it was not repairable, I figured I'd try here. Thankfully, he was able to repair my jacket and did an amazing job! The tear was on the inside so I was not fussed about what it looked like but he exceeded my expectations! He even was able to repair it so quickly and at such a reasonable price. I am so thankful i tried this place before having to throw out my favorite jacket! My experiences here has always been great!

Sometimes you go to get your shoes shined and the person doing the shine acts like it's a race to…read moresee who gets done faster, him or his buddies. Often, unless the guy is just THAT good, this leaves your shoes looking only half done. Not so at Friend's Shoe Repair! This clean, comfortable tiny store has a staff that definitely does a thorough job. Usually once your shoes are beginning to shine, that signals the end of the shine. Here, the staff takes extra time to clean the edges of the shoes, they buff several times with several different towels and they make sure they get every nook and cranny of your shoes done before saying "Done!" or "Thank you!". I am really impressed by this place and also impressed that they don't cost an arm and a leg (it was just $3 for the shine minus tip). While I've never used this location for shoe repair, I would definitely consider it if I need shoes fixed in the future. As I got my shine done today, I saw about four customers all come in with shoes to fix, and all of them had a comfortable familiarity with the man who did the repairs, telling me that they've been there before. Repeat business on that scale definitely shows people trust this place. In addition to repairs and shines, this store also sells a variety of nick knacks, some related to shoes (such as heel spur cushions, shoe shine equipment and so on) and others that are not (colored key wrappers, batteries etc.). I'm glad I work right across the street from this place since I know I'll be going back the next time I need a shoe shine!

I have been visiting this establishment since 2005. While it probably has changed names, it is…read morereliable, the ladies shining shoes know me and they shine my shoes with the utmost care and concern to deliver an excellent shine every time. Surely prices have gone up, now they charge $10. I tend to visit before 11:30am for a quick no wait shine. After 11:30am there is a good chance you will wait. I dont take my shoes for repair anymore because i stopped buying leather bottoms. My shoe of choice is either Cole Haan or Rockport, they are soft soles and usually after a year it makes no financial sense to repair, rather replace due to lack of support and because my knees need good soles to support my foot correctly.

Perfect for repairing leather shoes or adding new soles to the bottoms! Bring all my Gucci shoes…read morethere. 5/5 stars!

This was my first experience at Eddies at Rock Center. I had heels tips replaced on 2 pairs of…read morebooties. The gentleman asked if I wanted a shine too and I said sure. The cost = 90.00 which may seem steep, but these were my favorite booties which are still going strong after 10 years. When I picked up my booties, they were in individual plastic bags and they looked absolutely amazing. They were restored to like new condition which I didn't expect. Well worth the 90 bucks!!!

Before Covid, the lines were out the door and a good 20 minutes before sitting down. Then a great…read more20 minute shoe shine. Now in 2024, the business is almost back to those days....with a small price increase. Laces out, taped up soles and spit shined toes make it all worth it ! They do all types of repairs too.