The craftsmanship was so incredibly poor that I had to ask for a refund, I am sorry to say. I…read moreusually do not write negative reviews for anyone but in this instance, I feel it my duty to warn other consumers. Roselle Shoe Repair gave me an extremely difficult time and did not refund my money until after (1) I left and came back with a police officer and (2) the cobbler removed the two elastics from my sling-backs without restoring the original elastics. So I now have a pair of un-usable sling-back heels with their slings disconnected. I should have never agreed to him taking them out without replacing the original elastics, but I am not the best at making deals under stress and I tend to concede very quickly. The cobbler refused to show his face to me and had a woman cover for him. An Old-World craftsman would have seen the poor work and just refunded my money. A true Old-World craftsman from Italy or Spain or a made in America craftsman would have never let such poor work pass to a customer. Detail shows the talent or lack thereof. Warning: I always try to pay cash to small businesses but no more. My advice is to pay by credit card. If you end having to dispute, the credit card company will always side with the customer unless there is blatant foul play by the customer. I had to add a star to post a review otherwise I would not have starred any.

I've come here for years! Today I picked up my Burberry loafers that I had brought in before to…read morehave them sew the sole. They glue them back and told me they couldn't sew them. That tells you how much they know about shoes (European shoes are not glued together) I had brought them in before and the old owner was the one that told me he would sew them for them to last longer. My other shoes didn't fix with glue as I waited. Would never come back. The glue is already separating! For glue, this guy charged me $36.00, It's already coming separating.

Very good service at an excellent price. I was going for a quick fix for a pair of shoes that I had…read morejust bought. The cuff around the ankle was a little too loose and Ben, being the expert that he is, took the whole thing apart, shortened them and put them back together. I picked them up two days later and they fit perfectly! I was sure that the repair would be quite pricey, but he charged me little to nothing, literally!

My Calvin Klein boots were in good condition minus needing new heel lifts. I dropped them off and…read morereturned the next day only to find Ben's Shoe Repair had damaged my boots to the point I had to throw them out. When I politely asked the older man working there what happened to my boots pointing out the green/yellow color now on the boots and asking why was the back ripped as I didn't have these rips before when I dropped them off. He quickly became very nasty. He said he only put lifts and doesn't know what I'm talking about. An older woman appearing to be his wife walks in and she too becomes very nasty telling me to not come back and to leave. Are you seriously treating a customer like this?! I asked a question nicely which is my right especially in light of the damage. This man and woman immediately became nasty and rude. I'm a paying customer whose boots were damaged by their shop yet they are angry! The lack of care and the way she told me to leave I saw pure evil in both of them. Why become so nasty and defensive unless you're guilty of something. I remained composed and polite despite the way they spoke to me! I know and they know they damaged my boots. My boots were not looking like this when I dropped them off less than 24 hours before I picked them up, to now see excessive wrinkles in the leather, green/yellow polish smeared on the boots and rips in the exact same spots on the back of each boot which points to some type of machine ripping off the leather. They didn't once try and rectify the situation or even admit what they did or apologize. Only guilty people become defensive when asked a question. I know, they know, and God knows what they did. I unfortunately had to throw my favorite boots away because of the damage they did to the boots, and to think I paid money to them, only to get boots back looking like this! If you go there I recommend taking pictures and video before you give them any of your shoes! I wish I had taken photos/video of my boots before because then I could take them to court and report them to the local news for what they did! I'm sure I'm not the only one who has had this experience with this shop. Pure evil people. However, it's in God's hands as he's all seeing.

By far the very best shoe/ purse repair ever! I have used Park Ave for years, they are true…read morecraftsman, very fair & a pleasure. Boutique service.

I absolutely love going to Park Ave Shoe Repair -- I've been a loyal customer for years, and…read morethere's a reason I keep coming back. Anna and Nick are truly the best! Their craftsmanship, attention to detail, and genuine care for their customers set them apart. Whether it's repairing shoes, fixing bags, or bringing well-loved items back to life, they always do an amazing job. The service is friendly, reliable, and consistently top-notch. So grateful to have a place I can always trust. Highly recommend!

Brought my shoes Jaime. Jaime and Giovanna very cordial, and professional. Giovanna was very…read morewelcoming and kind. She did an outstandingly wonderful quality work and gave me back a state-of-the-art pair of shoes. It showed that she really had her heart in. Thank you Giovanna. It's great to know that people like you still exist. Thanks. David B.

Brought in leather sandals for a sole replacement and refinishing. I was notified they were ready,…read morebut arrived to find the job incomplete. The work was done while I waited, turning what should have been a quick pickup into a frustrating delay. The sandals were handed back tacky, with paint splotches on the soles and sides of the shoe that I had to point out and ask them to clean off. The final result was mediocre and clearly rushed. When I politely requested a discount for the delay and quality issues, the owner made defensive personal excuses about her livelihood, dismissing my concerns and making the interaction uncomfortable. To make matters worse, the staff then spoke negatively about me in Spanish right in front of me, apparently assuming I didn't understand. They eventually granted a very small (5%) discount, but given the lack of professionalism, rushed quality, and disrespect, I will not be returning.

I've been coming to Rocco's for years and love the quality of the work he does. Just resoled a pair…read moreof my husband's work boots and fixed the heel on a pair of my dress boots ("The other heel looked a little loose, so I fixed it for you, so you wouldn't have a problem later.") That kind of attitude is WHY we keep coming here. I just found out that he also cleans UGG boots too. He recently "moved" his shop from number 148 to 98, but is still in the same strip mall, just a bit father down than before.

Well I wouldn't recommend this business he was trying to fix shoes that weren't even repaired as he…read morewas pulling them apart be OK kind of arrogant as well

I stopped in to get an additional hole added to a belt and he helped me right away and the price…read morewas right! There was another customer in the store and he was fixing a pair or shoes for her that were too big on her. I don't know what he did for her however she was thrilled with the way the shoes fit! Highly recommend!

Excellent work and fast repair. I would definitely recommend to others in need of a shoe repair.read more

This place is a gem in downtown Westfield! A zipper on a jumper that I really wanted to wear for a…read morebirthday party was snagged beyond what I could do to fix it. As soon as I realized this, I knew that this was the place to go. Although they were a tremendous help in repairing a zipper on my luggage a couple of years ago, I was still a little apprehensive because I'd never taken a clothing item there before. I am so glad that I went anyway! Not only were they able to fulfill my request, I was a bit pressed for time and it was still ready sooner than I expected. The service is always straight-forward and efficient. The process is seamless from drop-off to pick-up. I really appreciate that!

This place is absolutely amazing! When I first called this place it was great customer service from…read morethe beginning. I drove to Westfield and showed him my luxury bag. He pointed out things I didn't even notice and said he can have it ready in two months. It was less than a month and my bag looks brand new. I'm more than satisfied with the work. Thank you so so much!

This repair shop is nestled next to a laundromat in the Colonial Village Shops off Rt 27 in Edison…read more I've used their services to repair a broken shoe strap and was very happy with the cost and post condition since it extended the life of one of my favorite shoes. In my room lay a leather wristlet which remained unused for a year because I prefer a shoulder strap, but then I recently thought to bring it to Ace since I've seen luggage being repaired at the shop. I noticed the leather tassel decoration on the wristlet and advised the owner that he could manipulate the extra leather decoration to fashion into a longer strap. After examining the wristlet and listening to my suggestions, the owner was able to provide a solution. The finished product has enabled me to finally make use of the gift given to me awhile ago. I'm very satisfied with Ace and the quality of work for the cost. I would recommend Ace for your leather repair needs.

12/11/20. The owner makes up prices to see what he can get away with, based on your response . You…read morecan read the hustle on his face. I had 2 bags for repair, one to be sewn, the other to fix the zipper fastener. Total price $20.00. Returned within the hour as told, he increased the price to $25.00. Says he had to replace the zipper fastener. DAH...I gave him $10.00, offsetting the deposit of $10.00 left. Also, when I had arrived earlier, he quoted a price of $35.00 to repair a zipper on a luggage. I had planned to bring it back on another day. FORGET IT. I went to Another shoe repair shop in the parking lot at Metuchen Train Station, was given a price of $10.00 to repair the luggage zipper by hand. This second shop, repurchased his shop a few years ago. He also has a shop on Main St. Woodbridge. This guy exudes INTEGRITY. The owner of Instant Shoe is a sleazy man, with no semblance of customer service. He comes across as a "street thug" and crooked. He's NASTY and MEAN. STAY AWAY.