After trying to reach several places, Justin was the only one who returned my call within the same…read moreday and we were texting/calling to schedule time for him to come next day and to share more details so that when he did arrive, he could quickly identify the issue and order the necessary part (pump) that was causing the hot tub not to stay turned on / tripping the electrical system. He also presented me with options to get the part expedited, so that I could have my hot tun running in time for our annual event. Highly recommend them if you are in the Watsonville / Salinas / Marina area.

the tech did the job competently but the temp sensor he installed doesn't seem to reflect the…read moreaccurate temp in the tub. When the display indicates 102, it feels closer to 97. I didn't prove this and just want to the crew to double-check the right part for the repair in the future.

I sent the Yelp project request on Wednesday evening, got a reply from Vitality the next day…read morestating they could come out the following morning. Daniel came right on time, and quickly fixed my leaking spa plumbing in about two hours. He also helped me drain the tub and refill, and gave me tips on maintenance. For quick, reasonably priced service, I would highly recommend this business. I will definitely call them again for future repairs and service.

I used them in the past and I had an issue with the pump on my hot tub. So I gave them a call and…read moreset up an appointment. They confirmed the day before and then never showed up ? I called and left messages and text and they never responded. Terrible service

Benjamin responded to a general request: "I need my hot tub cleaned." His offer was not the lowest…read morenor the highest - but with his reviews, I hired him. VERY HAPPY. He not only took care of cleaning my hot tub which had "scale build-up" but he also fixed my light issue. Ben, showed up when he said he would, came back to make sure all little issues were completed and understood when my Venmo account was slow to pay him. I highly suggest you use Ben. He knows what he is doing and cares that your hot tub us running at it's best when he leaves.

I got my spa moved, and power connections were done by certified electrician. But the spa didn't…read morework. I called Ben. He came and within 2 mins told me that connections are wrong. He fixed it in time and charges were very reasonable. Highly recommend Ben. Thanks.

After posting the first review the service manager contacted me via e-mail and apologized for…read moredragging out the repair. The repair was done a few days later and the spa is working great. We are glad that we purchased the two person D'Amour SE with the more powerful pump. It's the perfect size for two people. We had barely a blip on our PG&E bill after having it for a month. When we did purchase it Renee worked with us on the pricing and we were happy with the sales part of the transaction. As long as they improve their service I would recommend buying from them.

Christopher and Renee are awesome! Super helpful and friendly, very knowledgeable, and they try to…read morefind the right hot tub for your needs without over-selling. There is no rush, and they create a very comfortable vibe in the store, always there to answer questions or help with guidance without hovering or being over-bearing. Due to the multiple brands available there they seem unbiased, simply trying to fit your needs. Loved working with them both and we highly recomend this store.

I cannot be happier with Pure Aqua's service on my hot tub. I called Tony and made an appointment…read morefor the next day. Frankly, because of so many contractors who never show up, I only half expected them to show. But they did, within the time frame specified. The technician, Mike, diagnosed the problem within seconds, and fixed it right away. I was nervous letting him leave before the tub was refilled and tested, but he seemed so sure that was the problem that I let him take off rather than paying to wait. Sure enough, this morning, the tub is completely fixed! I'm a very happy client. Thank you!

They were amazing and so friendly I definitely recommend…read morethem because they rescheduled me with no problem since the project that we were working on it wasn't ready for them but at the end everything was perfect Thanks Tony!

From start to finish they explained each step and everyone from the office to the pool cleaners…read morewere so nice. The pool had not been tended to and grew algae. Now am on a monthly cleaning schedule with them.

We just love them. Fabulous, reasonable, knowledgeable, helpful, thoughtful...can't say enough!!read more

I have been dealing with San Juan Pools of Monterey for several years. My pool was dated,…read morein-ground build in the 1950's. The work over these years included having the pool totally resurfaced, new waterline tiles, new plumbing and a new cartridge filter, variable speed pump, chlorine generator, heater, LED lights, deck jets and deck coping, new central drain, skimmer and I also had them install a 10' diameter in ground SPA. You can say I transformed my old pool into a modern day beautiful oasis on my property. All the work was done over the years in various stages and I will say that dealing with this long time family run business has been flawless and without any complaint. From the Father, Pierre, to his son Domenico and their professional crew, I tell you they are the very best to deal with. They are friendly, very capable, very responsive anytime I call or need them and very considerate of my yard landscaping as if it were their own. Their prices for any sales or service are fair and reasonable. I real value, in my opinion as compared to the other original estimates I received when I initially planned this project. We've developed a good relationship where if I need anything, I don't even ask for an estimate, because they are consistent, honest and really value their customers and the relationship with them. Thank you very much for all the days of pleasure and enjoyment my family, friends and I get from your beautiful contribution to my home. Fred J, Monterey, CA

Domenico did an excellent work resurfacing my SPA with fiberglass. They started and finished as per…read moreschedule

I have an older SPA that had been sitting empty for about three years. When I filled it back up, I…read morediscovered it had a leak that needed to be repaired. Living on the Santa Cruz side of the hill, I found it really hard to find anybody to even come out and look at it. What is more, I was worried that, given its age, it would not be worth repairing. I even contacted the company that originally sold it to me, and they weren't interested in the business, but were happy to sell me a new one if I wanted. I contacted APPI after reading a positive review and they didn't disappoint. They came out that weekend, and to my horror, they discovered that a rodent had taken up residence in the foam and chewed through tubing and some electrical wires. I would not have blamed them if they had just said "Sorry, I think it is a lost cause", but he soldiered on through. What is better, the bill for the service was exceptionally reasonable. I was preparing myself for something around three times what he eventually charged. These guys are a good, hard working, honest bunch.

They came by switched out a pump for a brand new one. Repiped everything. Installed a new pool…read moreheater. Knocked it out in a day. Came by another property and fixed a jacuzzi switch. Great service, fast and cool products are their store front. Go to for all things pool related. Thanks yall!

Resurfaced our pool and replaced the coping. Ronnie was very patient and walked us through all the…read moremajor decisions. Very friendly team, the best customer service, great quality work, and very courteous. Can't ask for better.

Ronnie and team came to find leaks. They are super professional, quickly offered cost-effective…read moresolutions and left everything clean. Couldn't have been happier.

I was losing a lot of water in my pool. I called Jeremy and he was able to come out quicker than…read moreany other Contractor to do a leak detection. After thoroughly checking the pool, he determined the problem was with the skimmer. Pool pro was out the next day to remove the skimmer and replace the following day. Angel did a great job and an excellent job matching the stamped cement color I had. I had a small problem and they were immediately there to fix it without any extra charge. Their rates were better than both the other contractors I got bids from and they stuck to their bid with no extra charge. Very professional and I would recommend if you're having any pool problems.

Pool pros has been servicing my pool for years now. Our pool always looks pristine. Recently our…read morepump went out and I called their office. Their crew came out the very next day and put in a new pump. This was kind of stressful because it happened during warm season and we didnt want pool to turn green. They also installed a new pentair panel. The workers were very patient and explained how to use everything. Brandon and Ed are excellent workers! Also Angela at the office was good about sending me updates on when crew would arrive. We are very happy with their service. Thanks Pool Pros!