I want to start off with saying that I have gone to this salon a few times through out the years. I have never left extremely unhappy with what I've gotten. I will say they are over charge for what they are doing but they had always tried their best. It was more or less a convenience of being able to go without making an appointment. I went last Friday 8/7/26. I went in wanting a gel manicure. The person doing my nails was trying to convince me to get dip nails. As they always do. that is there job to and try and make more profit off of what they are doing to your nails. I said yes because I knew that if I didn't he would have kept trying to get me to switch to the dip instead of the gel manicure I asked for. I called today 8/11/26. Because over the week and on Monday I had multiple nails lift completely off and then a few that I just popped off my self because they were lifted and ripping my hair out any time I touched it. I told them that I do not want them fixed and I do not have time to get them fixed. I said that I was looking for some of my money back not even a full refund. They told me that they could not refund but if I came back they could look at them and we could "go from there". To say I am very unhappy is an understatement. read more

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Today I went here at Diamond Nails & Spa with my 9-year-old daughter, and I was having such a good day. I picked out my color and was ready to enjoy some mother-daughter time. When I sat down, the nail technician started working on my nails. Before he began, I specifically asked him not to use a drill. He continued using one anyway. I was extremely uncomfortable and eventually started twitching because of how uncomfortable the grinding felt. Instead of listening to me or trying to make me comfortable, he told me, "Relax!" I explained to him that it's not easy to relax when you're uncomfortable. He continued being dismissive and rude. I then told him, "I'm paying you to do my nails, so you shouldn't be rude to me." His response? "Then go." So I got up and left. I was then told I had to pay $10 for removal, which I paid. Before leaving, I took a picture of the license displayed on the wall. He told me I couldn't take pictures, and then had the audacity to tell me that I was no longer welcome at the salon. Honestly, the way I was treated was completely unnecessary and disrespectful. I came in happy, with my daughter, ready to have a nice experience. If a customer tells you they're uncomfortable, listen to them. Nobody should be made to feel bad for expressing discomfort--especially when they're paying for a service. I definitely won't be returning, and I wanted to share my experience so others can make their own decision. Customer service and respect matter. By the way he's the short Chinese guy who likes to talk inappropriately to costumers. Diamond Nails & Spa -- this is not how a paying customer should be treated. read more

I don't understand why I continue to go back to this place. Once again my nails look like a 5 year old did them and the wanna charge $120 for a mani and pedi if you have amateurs doing nails then charge accordingly. Only thing I asked was that my toes and fingers were the same color. Of course they are not and my nails have more paint on my skin around my nails than on the nails themselves. read more

So I ask for the for a color and they give me the wrong one plus the were not the right design so yeah do not go here

The man who helped me took his time and was a perfectionist. My nails looked beautiful and natural. I wish they took appointments. Some days they say yes and others they've said no. Prices are so so. read more

The salon was able to accommodate my party of 5, they were fast and efficient. We were very happy with how welcoming the staff was and will certainly be back again read more

If I could give negative stars I would! He complained the whole time he was doing my nails. I had an old set he had to remove and had my hands soaking in acetone for a half hour while he went outside to smoke 3 times then proceeded to tell me he would have to charge more because I wanted a design. Then he proceeded to say do you know how many customers I could have had in this time? As if to say I'm making him lose money I'm assuming. So he charged me $105 for this I tipped generously because 1. That's what I do. 2. I felt bad for him. 3. To show him what he won't get from me again. He needs to find another occupation because I believe he has been burnt out as a nail tech. P.s. I'm talking about the younger of the two males. I wouldn't take the time to get his name nor recommend him to anyone! read more

Diamond Nail & spa - This is what I wanted in burgundy and rose - Nail Salons Near Me - Waterville, Maine

Terrible. I asked for this design and all of the employees laughed at me and was obviously speaking about me to each other. She kept saying the design wouldn't work on my natural nail (when it clearly can) The manicure was JUST gel and they made huge bumps on the nail (you can see it well on my middle finger but the photo doesn't do it justice) got the gel all around my nail, my cuticle and on my fingers. The pedicure was awful, and she didn't ask me which service I wanted and just assumed I wanted the most expensive package (which I did not) and very very quickly went through the massages after being forced to pay for the most expensive package. the nail was so wonky after she cut it and didn't bother to fix it. DO NOT GO HERE. (Did I mention it was 70$ for this crap?) read more

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If I could give less than 1 star I would. Rudest people I've ever met. I told the tech I wanted green and she brought over blue when I said "that's blue I wanted green" she flung my hand and went to get green. I also mentioned it didn't come out good and she told me to pay and leave. I said I'm not paying full price and they all surrounded me until I paid. Will never go here again! read more

Diamond Nail & spa - What I wanted vs what I got... - Nail Salons Near Me - Waterville, Maine

My husband and I went to get our nails done, they did gel for both of us, after specifically requesting regular polish, AND my nail beds still hurt over a week later. Most of the employees weren't wearing their masks correctly. The employees used a product on my husband he specifically specified that he was allergic to. Don't go here, it was $80 for a manicure and a set of acrylics and you don't NEED gel polish. read more

Diamond Nail & spa - Manicure - Nail Salons Near Me - Waterville, Maine

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I brought in a reference photo of what I wanted. I referred to the photo multiple times and asked for corrections along the way. Every time I spoke up, I was greeted with a rude attitude and my requests were blatantly ignored. $55 later and I have a set of nails that I absolutely hate. read more

Diamond Nail & spa - What I got - Nail Salons Near Me - Waterville, Maine

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Gross. They want you to take your shoes off so no one slips...okay...called and asked for an appointment and was told we didn't need one. Got there and was told we needed an appointment. Woman who was speaking kept talking to us like we were slightly idiotic. Place is dirty, unprofessional, and doesn't seem to care about its customers. Called 90s and they'll take our party right away, because you know, when you don't take appointments you should honor that. read more

Very clean salon and was taken right in for a wonderful pedicure...best one I've had yet! They do prefer cash but have an ATM located inside. Highly recommend as my cousin and I were very satisfied with our Sunday spa day. read more

Nails look horrible. Nothing like the design that I showed them. My friend wanted pink and white french and she got mostly pink with some of the tips being white and some of them being a mix. I'm sorry but if you can't do something please tell the customer don't say you can and have it come out like crap! They also like to yell at the customers too. I washed my hands and my nails were still wet and I rubbed them on the towel and that was a big no no. Really? Wow! read more

This nail salon is a joke!!! Very rude and only one person will speak English!!! After two weeks with Acrylic nails and one fell off! I called to make an appointment for them to fill in my nails after my Dr's appointment. I wasn't expecting the outcome of said appointment and called to explain that I was running late. The woman said not to worry and moved appointment 30 minutes later. I came in apologizing again. Well 3 people came in after me and they took them right in. I asked why and was told that since I was late I'd have to wait until they had time. I didn't feel that I should have to tell them what happened at the doctor's but I did!!! I was charged $15 extra!!! read more

My sister's and I went in for pedicures and a refill for the 1st time at this establishment. Awful service! Worst pedicure and refill ever. Tools unclean, used incorrect colors. Just awful! read more

Worst customer service experience ever!! I honestly don't know what happened?? So I called 2 days in advance to make an appointment with a girl at Diamond Nail salon here in Waterville. She does dip nails very well so I waited until she was available by appointment. I get there pick out color for hands and matching pedicure. I was put with a man, no explanation why my girl I requested isn't there. He did a terrible job, super thick and just doesn't respond when I kindly speak to him at all. So then a women starts my pedicure and gets to the part to paint my toes, gets up and then comes back and says pedicure is over doesn't have the color. Actually said "just go to 90's nails" and dries my feet. She says $40 and no charge for the half pedicure she did. When I try to speak she says don't be a difficult customer and repeats "just go to 90's nails" several times. I am in shock and quite bewildered..... I even said "did I upset you?" She just repeated "go to 90's nails". Only two other customers were in there with me and they looked as shocked I was. ‍ read more

I walked in and they had me choose a color. I had a appointment at 1 and they took me at 1:20. When they took me there was a man taking me, and he wanted to to call him this sexual name, and I refused. He said that he wouldn't fix my nails if I didn't call him that. And, I am a minor, and that is extremely inappropriate. read more

This nail salon was discusting and I got sick from the candy on the table, it was expired and distasteful. nobody wants to take their shoes of in a salon full of feet, they make you take them off so they don't have to do the work of cleaning the floors from muddy boots, gross. they cut my finger on one of the curing machines and it started bleeding. they put antiseptic on it and it stung like crazy. If you want to go to a nail salon go to 90's nails, much better quality. read more