I recently had a problem with my HOA dues. And after speaking to a very kind, rep. my problem was…read moresolved within minutes with great satisfaction. Mr. Ron E. instructed me via telephone on how to solve the said problem with ease. Ron E. is professional as well as curious, and knowledgeable. I am very happy with his service. I am giving this experience a 5 star rating. Thank you, Ron E.

I live in a Condo Project that toes the line with becoming Non-QM loan, cash only (meaning they…read morecan't qualify for traditional loans that the average American typically applies for). David and Ron with Assembly are two of the most dedicated managers I have met in LA. My family is no stranger to property owning; we understand "the good and the bad and the nightmares" of owning properties, HOA boards, and management companies. I had a pipe burst in my master bedroom, and David oversaw the remediation "by the book". It was timely, met the various benchmarks to avoid potential litigation, and was well within an acceptable time vs cost comparison, for the scope of work. Although I STILL currently have no ceiling in my second bedroom (due to a secondary issue/active roof leak), David and Ron are working tirelessly with my HOA Board and their requested vendors to resolve the issues as "cheaply" as possible for the Board. Timely and efficient might not be in my HOA Board's vocabulary when "cheap" is the priority, but I know that Ron and David have the heart and dedication to resolve issues in an equitable, fair, and efficient way. Thirty days and counting without a ceiling and active roof leaks might be my HOA Board member's "normal," but David and Ron manage that expectation with professionalism. David and Ron prioritize people, owners, and their overall investment from a big-picture POV, and that is what you want in a manager and management company. David and Ron are the first point of contact for a plethora of problems that arise daily for people just simply living their lives, and who need help getting back to their "normal". David and Ron's temperament puts them on par with sainthood. They are two of the best. Customer service is not lost with David and Ron. I hope they never leave Assembly or change condo assignments. They are a great asset to Assembly, and Assembly Management is fantastic.

The lobby was being renovated. It was stunning. The outside pool was gorgeous. The building…read morelooked very clean. The apartment I saw had great views. The kitchen was a little small and needed updating.

mid-century building with 24 hour security in walking distance to Bristol Farms, the Four Seasons…read moreand cafes. Charming apartments, no noise, feels very safe.

Elite HOA has been managing our HOA in Beverly Hills for the past 4 years and we are very happy…read morewith them. Our assigned manager Adam is excellent when it comes to managing our day to day operational activities. Our board has high expectations & a lot of daily tasks that must be done & evaluated. We have a lot of common areas & facilities as well as valet service, security, concierge, etc... I personally don't live at my condo but I always ask my tenant if she is happy with the way the mgmt. is keeping up the common areas and she is definitely happy with everything. I do meet with my fellow board members often and we go over the financials which are provided to us by the management, as well as our budget & management report in general. Everything is always precise and informative. It is difficult to find a good management company; these guys were referred to us by our building attorney. We got lucky and I also give my board members a lot of credit as well. The success of an HOA is not only the management company; the board also has to be proactive with some issues & must make time to communicate with the management team in order to be able to make the right decisions!

The community where I live in Brentwood is working with elite hoa management. They have been…read moremanaging the community for about 5 years and they have always been good to us. My experience was nothing but positive when I called and spoke to a property manager named Oshen. (I hope I got his name correct) that helped us resolve an issue with the water level for our pool. I was curious about the cost and details for the work and he was quick to get several detailed estimates of the job from different companies. Most of the estimates were thoroughly detailed explaining what is going to be done. Whenever I contact Elite, their response has been prompt and helpful. They specialize in HOAs in Beverly Hills and surrounding cities. Anyone near these cities shall try this company for HOA mgmt.

Diana Arias went above and beyond, explaining the situation and coming up with a solution within…read moreminutes. She provided all the documentation immediately and followed up with a call to ensure I had everything I needed. Flor Guzman

Absolutely terrible, dismissive, and rude. The transponder on my car to open the gate stopped…read moreworking after one year and they have the nerve to charge me $35 for a new one, after waiting two weeks for someone to finally answer the phone. This property management company is terrible and awful.

Higher Ground is a Godsend! They are completely professional, attentive and supportive of their…read moreclients. And they get the job done! Angie Ortiz is a breath of fresh air and the kindred spirit you want on your team! She is Awesome (with a capital A). Stay tuned!

Believe the one-star reviews. In fact, they might be too generous…read more If this HOA's failures were merely the result of garden-variety incompetence, I might be inclined to forgive. But the pattern here suggests something far more sinister: deliberate negligence dressed up as management. I reside in Greenwood Square, Van Nuys, a community that, on paper, promises order and livability. In practice, it's managed with all the grace and attentiveness of a blindfolded juggler in a windstorm, chiefly by Vicky of Higher Ground Properties. They say when it rains, it pours. In our case, it was a monsoon of mismanagement. Last week, our puppy suffered a severe allergic reaction to vaccines. We were in and out of the vet. Then, during what was supposed to be a routine check-up, my wife was admitted to the ER. Amid all this, I arranged a cleaning service to prepare the house for her hopeful return. But before I could lift my head from my work laptop, the cleaner's car--parked briefly--was already towed. Curiously, the same vigilance does not apply to the vehicles routinely squatting without permits, or the motorcycle that has been parked all day in a permit-required spot. Nor to the shipping container that sat on Maple Road for at least a week like an art installation. Add to that the off-leash dogs, the trail of dog waste in the front lawn dirt, and the steady stream of stolen packages, and you start to wonder what exactly this HOA is managing. I've now had to cancel critical work meetings to track down a towed vehicle and pay the fee to release it. Compassion? Context? Basic human decency? Don't bother expecting any of that. Unless you enjoy being punished for playing by the rules while chaos is politely ignored. Want to experience a Kafkaesque blend of apathy, miscommunication, and hostility wrapped in HOA letterhead? Give Vicky a call. If you catch her between power trips, she might even return it. As for the mailboxes, they were broken into and left unrepaired for months. The HOA failed to notify residents at all until my wife and I insisted they inform the community. We were left wondering where our mail was while they did precisely nothing. Skid Row might be a dramatic comparison--until you consider the vagrants at the park late at night and the line of people living out of their cars along the main roads. This isn't community management. It's indifference institutionalized. And we're footing the bill.

Unbelievable, unbelievable, unbelievable…read more Back in the day, when companies or businesses ripped off clients and customers, there were no consequences. Since there was no social media, businesses relied on advertising or referrals. Nowadays, if a business or company does wrong, it goes viral--especially on Google and Yelp. Wall Street HOA Management doesn't care about reviews, ratings, or even their clients and customers. They handled our HOA for three years and ripped us off completely. They never paid our utilities on time--always past due, always late fees. They failed to pay our master insurance policy and didn't care if it expired. Wall Street also missed our tax filing deadlines but still charged us. I could easily take them to small claims court, but it's not worth my time. To any of their current clients: protect yourself by hiring another company. If you need a trustworthy management company, reach out to me--I'll gladly refer you. Save your time, money, and sanity, and leave this mafia-style management behind.

Did not provide a statement of account to the escrow company when requested for two-three days …read more Charged $715.00 for minimal documents including a Rush fee! Then lied and said form was not provided in a timely manner!

Curtis has been an absolute pleasure to work with. He's incredibly knowledgeable and handles…read moremultiple tasks with ease and professionalism. What really stands out is how genuinely he cares about our HOA. Curtis treats it as if he were a member of the community himself. In my 39 years living here, I've never seen another management company come close to the level of service and dedication that Curtis provides. I truly appreciate all that he does for us.

The company made efforts to rectify my complaints and all of these issues were handled, but I know…read moremany of our other tenants are still having issues with things like portal access for payment. I heard this is a new management group for our building as of September 2021 so it's possible they are still trying to adjust. They say things take time and are handled by priority and I obviously can't see the inner workings of their day to day...maybe they are understaffed.

Wow what a excellent Job Done by Justin and Ruben From Action Property Management helping Repair My…read moreAC unit at my Loft If you need professionals, these are the guys you should work with five star service

I am a resident here. Tyler and Melanie at 1111 S grand apt are such great receptionists they made…read moreme feel welcomed and they're both very professional and helpful. It's always pleasant seeing them.

Rubin Properties has rebranded to Comuneo Services with a new outlook and new team. We have one of…read morethe newer hirees, Kyle Ruiz-Hawkins, as our manager and that has changed our prior relationship with this company for the better. Kyle has knowledge and experience and he does respond to our emails and calls in a timely manner. He likes to complete tasks in a reasonable time and that is a welcome change. Comuneo is still in its growing stage, but I feel it, and Kyle and Jeffer his assistant, are moving in the right direction. Property management is a detailed, fast-paced job and Kyle has helped us to complete projects that our last manager ignored.

Very frustrating experience with Comuneo Services…read more I've reported multiple times to management and followed up more than once, and nothing has been done. At a minimum, you would expect a property management company to handle basic maintenance issues in common areas. Instead, the problem has just been ignored. Our HOA will be meeting soon and I sincerely hope we reconsider our management arrangement. If this is how small issues are handled, it doesn't inspire confidence in how larger responsibilities are being managed. Very disappointing.