I cannot recommend this company to anyone, and here is why:
My wife and I reached out to Comuneo after our office manager resigned and our HOA board decided to hire a professional management company. After the board, which I am a part of, decided to hire the company we began working with Comuneo's employee Kyle Hawkins as a our manager. I had noticed our association had issues with cyber security in the past. When I sent Comuneo screenshots of a former board treasurer accessing one of our accounts from Mexico, months after he had sold his house and moved, Kyle Hawkins stated in an email that "We have an assistant who works for us in Mexico who assists me. So, that is what you see at this location." I told him that the data access occurred before we even hired Comuneo, so it could not have been his assistant in Mexico. His supervisor Kaylie Barillas confirmed in a phone conversation with me that he did not have an assistant in Mexico. Then there was an open forum HOA meeting via zoom in April 2026 in which Kyle stated he did not receive an email from me nominating a person for a board member appointment. During the open meeting I shared my screen, and I showed him that email and how he had responded to it. After Kyle left Comuneo, I was hopeful our experience would be better with our new manager Nick Gambino. However, in my opinion, we had the same type of experience. In an open forum HOA meeting in June 2026, I asked Nick why he did not keep me in the loop as a board member in conversations about preparation of the agenda for the meeting. He stated that I was missing an email, but I could not find the missing email from him and asked him to provide it to me. I later wrote him and his supervisor Heather Miller about the "missing" email. He wrote me back and apologized for not including me in the preparation of the agenda for the meeting. Also in the beginning of June, I wrote Nick and Comuneo about a document request a group of homeowners made back in May, since they still had not received documents responsive to the request. The law firm that Comuneo uses, Beaumont Tashjian, responded via email. In his email, Jeff Beaumont stated "the Association's records were transferred to the management company and are no longer stored in the clubhouse. Members have the option to contact management to arrange an appointment at their office to inspect the records." I also made a document request myself and tried to set up a meeting to inspect our association records that, according to the association's attorney, were transferred to Comuneo. When I tried to schedule a time to inspect the records with Nick, he responded, "Unfortunately, I don't believe coming to our office tomorrow would be the best use of your time. As we discussed previously, many of the documents you requested are already available through the homeowner and Board portals." I wrote him back and stated that, I did "not recall us discussing previously that 'many of the documents' I 'requested are already available through the homeowner and Board portals.'" I also wrote to him that, out of the 4 items I requested, only half of one item was available on the portal. The other 3 items were completely missing. I went to Comuneo's office anyway, more than a month and a half after Jeff Beaumont had stated our records had been transferred there, and more than 3 months after Comuneo began managing our association. I met with Nick personally at Comuneo's office in Woodland Hills, there were no documents for me to inspect.
Lastly, on the third week of July, Nick provided a response to the group who asked for the documents. However, he responded to a different request made by an individual homeowner. He responded to the wrong request and no cancelled checks or bank statements were provided in his email response. These are just a few examples of negative experiences I have had with Comuneo. In my opinion, Comuneo operates without honesty, ethics, integrity, and professionalism, and I cannot recommend this company to anyone. read more
