Rubin Properties has rebranded to Comuneo Services with a new outlook and new team. We have one of the newer hirees, Kyle Ruiz-Hawkins, as our manager and that has changed our prior relationship with this company for the better. Kyle has knowledge and experience and he does respond to our emails and calls in a timely manner. He likes to complete tasks in a reasonable time and that is a welcome change. Comuneo is still in its growing stage, but I feel it, and Kyle and Jeffer his assistant, are moving in the right direction. Property management is a detailed, fast-paced job and Kyle has helped us to complete projects that our last manager ignored. read more

Very frustrating experience with Comuneo Services. I've reported multiple times to management and followed up more than once, and nothing has been done. At a minimum, you would expect a property management company to handle basic maintenance issues in common areas. Instead, the problem has just been ignored. Our HOA will be meeting soon and I sincerely hope we reconsider our management arrangement. If this is how small issues are handled, it doesn't inspire confidence in how larger responsibilities are being managed. Very disappointing. read more

I typically do not leave negative reviews, as I understand the challenges of running a property management business. However, I feel obligated to share my experience with Comuneo Services to help other homeowners make informed decisions when selecting an HOA management company. The Situation: I own a ground-level condo unit in Culver City,CA. In November 2025, my tenants and I reported a water leak coming through the stucco wall during rainfall. We immediately requested that the HOA identify the root cause and resolve the issue. Despite this urgent request, Comuneo Services provided no response. I followed up repeatedly, even specifically requesting that they address the problem before the heavy December rain storm. Nothing was done. In December 2025, a severe rain storm caused catastrophic water intrusion through the same unrepaired stucco wall. The damage was so extensive that my tenants were forced to vacate the unit. This damage could have been completely prevented if Comuneo Services had taken action in November. Ongoing Negligence and Poor Communication: Since the December water damage, I have sent numerous emails and voicemails to Comuneo Services requesting: * Identification of the root cause * A timeline for repairs * Status updates The response rate is abysmal. Out of every five emails I send, I receive perhaps one response--and those responses typically consist of vague statements like "we are waiting for proposals from contractors." It took over one month before Comuneo Services even engaged contractors to inspect the stucco wall and identify the root cause. When I asked for a specific timeline for the inspection, I received no response. I have sent multiple follow-up emails (four as of today), and still no response. Impact on Residents: The consequences of this negligence are severe: * My tenants have been displaced for over a month * I have incurred significant financial losses due to lost rental income and emergency mitigation costs * The root cause remains unidentified and unrepaired * There is no clear timeline for resolution A Broader Pattern: This is not an isolated incident. Among other homeowners in the community, there is a consistent complaint: Comuneo Services does not communicate. When residents raise issues or seek help, they are met with silence and inaction. My Recommendation: I cannot in good conscience recommend Comuneo Services to anyone. If you are considering this company for HOA management, I strongly encourage you to look elsewhere. A property management company's primary responsibility is to maintain the property and respond to residents' concerns. Comuneo Services fails on both counts. I will be voting to replace Comuneo Services at our next board meeting and encourage other homeowners to do the same. No resident should have to experience what my tenants and I have endured. read more

Recently Comuneo has come and taken over running our community. they are extremely hard to get ahold of, do not respond to emails nor answer phone calls. You have to call about 3-4 times to get a call back. They make paying HOA fees extremely difficult. It's extremely unfortunate. read more

Worse ever company to manage your community! They will never return your calls or even emails. They will not inform you about any maintenance in advance. I found a technician on my bedroom window without prior notice. Kyle Ruiz- Hawkins and Jefer Comawas are worst ever manager and assistant manager here. You pay them for doing nothing! read more

I own a unit in Woodland Hills since 2003. We have had few management companies. Comuneo took over the management since this past September. I have never had such great experience with any other company. Thankful to finally have a good management. But I would like to recognize 2 people that have been exceptionally wonderful, Yvonne Hernandez and Jeffer Comawas. Thank you!! read more

Review applies to same company. I usually don't leave negative reviews, but my experience with this property management company has been persistently disappointing. In every interaction we've had with Kaylie Speed, we've encountered avoidance, deflection and a complete lack of accountability. She constantly dodges responsibility and points to the HOA board whenever a real issue comes up. It feels like she's more focused on avoiding problems than solving them. I've tried to be patient, but I keep hitting the same wall.The communication is cold, and sometimes even rude. I've received incorrect information just to move the conversation along. That's not just unprofessional, it's careless. And when I've raised concerns, they've been brushed off like they weren't important. I don't know if this is how the whole company operates or if it's just her, but either way, it leaves a lot to be desired. When someone is the face of the company, professionalism and basic customer service should be non-negotiable. Sadly, that has not been my experience. read more

We've been with Heather Miller's company--formerly Rubin Properties, now Comuneo Services--since 2016, and her straightforward management has kept our HOA issues minimal and resolved quickly. no-BS approach makes her company a solid choice for property needs. read more

Comuneo Services truly stands out as the best management company I've had the pleasure of experiencing. Jeffer consistently exceeded expectations, going above and beyond to address my needs with remarkable efficiency and attentiveness. His service was nothing short of outstanding, ensuring that all my concerns were handled swiftly and effectively. What sets Jeffer apart is his ability to create a calming and reassuring environment; his approach to managing both clients and vendors is seamless, fostering clear and prompt communication at all times. His exceptional communication skills are truly remarkable - he is always prompt in answering calls or returning messages, which is something I greatly appreciate. From my experience living in the condo building managed by this company, I can confidently say that Comuneo Services has set a new standard for property management excellence. Jeffer, thank you again for your unwavering support and dedication. read more

Melanie Wood refuses to do her job and fix URGENT health concerns after 5 months. Fecal matter has been spewing into multiple units for 5 months (June 2025 - Nov 2025 ongoing) She cares more about email protocols than health and basic human decency. read more

Hannah was really attempting to make the App work and did all to make it work and then gave me the necessary information to make my bank handle the payment Thanks Hannah for all your help. read more

Daniela Gilmer is the BEST! Very professional, Friendly and an Absolute Joy to be helped by. read more

Jeffer Comawas was very helpful when I reached out with a request! He helped me confirm a reservation and responded in a timely manner.

Thank you Comuneo Services and Hannah for making the transition from our old property management group to you guys, so smoothly . What a breath of fresh air. I love the professionalism, courtesy, and being able to reach out and get a response in a timely manner. I've been in touch with Hannah regarding an issue with our HOA payment. She's been reaching out to me daily with updates- and has been a tremendous help. Hannah, thank you for your positive energy and guidance these past 2 weeks. I really appreciate your help and research you've put forth into this matter. Highly recommend Comuneo Services and its employees. Excellent customer service! read more

My Condo Complex in Malibu in the past year switched to Rubin Properties for management. I have found them so far to be terrific. Kaylie Speed is our point person and she consistently emails out updates about the complex and the neighborhood. I recommend Rubin Properties!:) read more

We (My husband and I )highly recommend Rubin Properties. We have had them as our Management company for our condo units for decades (we have dealt with them personally for the past 25 years) Heather is not only reliable, but extremely helpful in every way. She has been a pleasure to communicate with and get things done. She certainly does have an amazing management company, with incredible staff. Jazmin, our property manager is amazing, she gets back to us in a timely manner, goes over and beyond all the time. She will contact us even after hours, should the need arise. read more

Rubin Properties has recently taken over the management of my condo association's management where I've lived for 30 years. I can tell you honestly that I am very impressed with but only just their responsiveness, but their kindness and attention to detail. I highly recommend Rubin properties for your HOA's needs! read more

Shafran Construction has been working with Jasmin from Rubin Properties for many years now. As the larger construction company in L.A & Ventura county that caters specifically to H.O.A & management companies, we'd like to acknowledge Jasmine's exceptional coordination and workmanship. Jasmine is wonderful to work with and as ethical and professional as they come. We are looking forward to continue earning Rubin Properties's business and helping in future projects. Jordan Shafran CEO read more

No call backs from accounting Charge me a late fee,when I sent payment in earley.Never call back.Now sent check early haven't cash it yet! When u call it's always on recording,we will call u backThanks I usually don't complain, never! Sorry, read more

I would give them a zero if it were possible! They only care about the hoa board not the homeowners! Try to pass off any problems by saying they aren't responsible only the hoa board is responsible. BS! The worst property management company. Violations and dangerous conditions exist for months and sometimes years, with all sorts of excuses given! Absolutely ridiculous! Rubin Properties have made my home owning experience Terrible!! They are a extremely below average company!! read more

The business owner wrongfully got my first review removed by lying to Yelp that I should not have left this review for multiple locations even though the business owner manages buildings that relate to both of the locations for which I had left the review. Patrick Panetta is an extremely rude and disrespectful person. He is one of the people Rubin Properties uses to intimidate residents. He uses loud and abrasive language when confronted with real issues regarding buildings managed under his care. Meanwhile, the building goes to neglect because he does not want to spend time or energy addressing legitimate complaints. Rubin Properties as a whole is a very disappointing HOA to work with, and I DO NOT recommend their services to anyone. read more

I've lived in my building for 12 years. This company has not, um...always cleared a high bar. It's tough - people come in and out, it's tough to establish relationships, and they have to work hand-in-cuff with HOAs, the worst organizations in the history of the world. So it can't be smooth 100% of the time. And for long pockets of time, it's been way less than smooth. Luckily, things are finally looking up. For the last few months our building has been working with Melanie and Adrianna, and...stuff is actually getting done? It's remarkable, honestly. I almost forgot what it was like to have meaningful, productive communication with a PM, but they're restoring my confidence :) read more

(Zero Stars was not an option....) Literally the worst property management company. Absolutely ridiculous. Have ruined my SoCal home owning experience. Mismanagement aside, they don't provide HOA cost breakdowns even after increases in monthly rates. (I hardly ever write reviews, only a handful total and all super positive until now.... Feel a duty to let the Yelp world know about this extremely below average company) read more

Melanie and the Rubin Properties team have been a pleasure to work with. Much better than property management companies contracted with previously. They are attentive to issues and patient considering HOAs can be challenging to manage. Highly recommend! read more

I've enjoyed working with Heather at Rubin Properties. Her response time is unmatched and I would recommend their services.

Truly the A+ team. Heather and Michelle have been working extremely hard and effectively as our HOA management company. I'm grateful we have them on board now to lead us the right way! read more

Ruben Properties has been our management company for years! Jazmin is our individual property manager and does an outstanding job. She is kind, professional, attentive to our needs. Heather and her crew are truly professional! read more

Hi- I have worked with Jazmin Medina at Rubin Properties for some time at our property on 3rd street in Santa Monica. She has always worked hard to be resourceful, prompt and polite. Thank you :) read more

Thank goodness for Kaylie Speed, the Community Manager for Rubin Properties, Inc.!! She is very knowledgeable and super responsive to all my requests and is a pleasure to work with. I can tell that she cares about people and doing a good job. I've dealt with many management companies in the past and this one is by far the best! read more

Melanie wood at Rubin Properties is a professional property manager that has knowledgeable solutions for rubin Properties, she has plenty of professional contractors that help her solve problems. I enjoy her quick responsiveness and profionalism to help board members as well as homeowners with their concerns. I appreciate Melanie's hard work. read more

My community has had the opportunity to work with Rubin Properties over the last 3 - 4 years. Heather and our account manager Cesar are absolutely the best. They are organized, proactive, and take real ownership of our community. Could not be happier with the team! read more

Heather and Melanie are disorganized, arrogant and incompetent. Our HOA hired Rubin due to a personal relationship with a board member despite numerous objections from owners. When pressed to provide references and a list of current buildings under management, Rubin would not provide or disclose any of their managed portfolio. Since taking over management, they provide inflated budgets and poor service providers with no follow up or accountability. Their lack of ability to solve routine maintenance issues is overshadowed only by their awful communication and terse emails. Avoid at all costs. read more

We have worked with Rubin Properties for our HOA in Santa Monica since late 2020. Heather Miller owner has been exceptional to work with as is our Property Manager Melanie Wood. Professional, responsive and very helpful with resources for contractors and rules. Highly recommend JB HOA President read more

The worst property management company, the staff always had a chip on their shoulders very nasty when a maintenance request is placed. I noticed mostly all Homeowners gave them one star, hopefully we can get rid of this HOA they are not loyal to the homeowners only to the person that's paying them and that money come from homeowners. Wasting my money. read more

Rubin properties is the best management company, they are responsive and professional, but most importantly - they get stuff done. Thank you Jessica Hubbard for being on top of things, you are a real pro. I highly recommend this company. read more

Zero care or consideration for owner/tenants. They lie all the time, I have endless emails. Their word nor workmanship has zero honor. They never come to the buildings they manage ever! I could go on for days If Rubin manages your building all I can say Is fire them or move to save yourself aggravation read more

I wasn't sure whether to give Rubin Properties a 2 or 3 star review. They have managed our HOA for more than 20 years, which is almost forever in business terms. This isn't because Rubin is a stellar company - it's more a result of HOA board apathy and good ol' inertia. The Good: Rubin properties is affordable and willing to manage small buildings. They maintain pleasant relations with members and are professional on the telephone. They have always given the impression that they are trying hard. Rubin is good at responding when there is an emergency. The Bad: Unfortunately, due to their inability to anticipate or schedule preventative maintenance, they are partially the cause of said emergencies. Throughout the years, Rubin Properties has proven to be reactionary rather than proactive. In essence, they operate as an on-call maintenance company rather than an HOA advisor. Our building has ongoing flooding problems that should have been addressed years ago and have since devolved into greater problems. Rubin Properties have never formulated a plan or offered any permanent solutions. Accounting: The accounting department does not communicate at all. I am not certain Rubin's accountant even knows who our HOA treasurer is. Our water bill spiked over 30%, but we weren't notified of this until *months* later (when they wanted us to raise dues to address it). Compliance with HOA law: Rubin does not advise us on HOA law or procedural compliance. Our building has never had a yearly audit and we have not had a reserve study since 1985. Up until a few months ago, our board voted for everything via email, which is not allowed under Davis Stirling. At one point, our board asked Rubin to comply with a term of our contract (regarding walk-throughs) and they responded, "This is an old contract... I think this was a typographical error." Recently, Rubin Properties has decided to raise their rates. It's not a huge increase, but taken in addition to the above issues, the board is considering other companies. Update: We left Rubin and are 10x happier with our new company. read more

I cannot say enough about Heather Miller CMCA @ Rubin Properties! I am now a new property owner in Oxnard, California and have been having great difficulty understanding how my HOA, property management company and individual property owners communicate. I only wish that they were our property management company! She explained everything in great detail and gave me instructions on how to get information that I so greatly need! She is a gracious, kind , and extremely intelligent person! Thank you, Suzanne Hart read more

Working with Rubin Properties for Escrow and HOA has been wonderful. Michelle Schimmel, property manager was helpful. And when I visited the office, Daniela Wood was kind and welcoming and very friendly. Rubin Properties is a great company! read more

Kaylie is smart, thoughtful, and a knowledgeable source for condo community guidance. She is a great resource for understanding the intersection of CCRs and building management and function. You make the chores and work of community life run smoothly - thank you! read more