O stars if that was an option.
This is by far the worst company I have ever encountered anywhere for anything. Your experience may differ (but I highly doubt it judging by the other online reviews).
Pegasus is a rinky dink two-person operation that turns the concept of providing a service on its head. Rather than working for you - the client - they act like they own your property rather than just managing it, which they don't even do.
They are SO rude, arrogant, incompetent, unresponsive and unprofessional that you would be absolutely shocked at their conduct. Just a few examples:
They ignore communications from both Board members and the HOA as a whole, then complain about too many emails when you have to follow up repeatedly to get some type of response;
Requests for maintenance and repairs go unanswered or are done in a shoddy manner due to their selection of poor performing vendors and failure to supervise them, which ends up getting board members blamed for the property management company's total incompetence and neglect;
Without fail, they single source work to just one vendor for each type of work and the cost significantly exceeds what the HOA can get on its own by soliciting multiple bids;
They push expensive and unnecessary projects on the HOA and use scare tactics in conjunction with their favored vendors to claim that the work is an "emergency" then when the board goes and gets an independent second opinion, we are told the project is unnecessary and premature;
Rather than acting as an agent of the HOA and advocating on its behalf with vendors, they are in cahoots with them and engage in combative, grievance-filled emails sent to the entire membership whenever anyone complains about inadequate service or wants to monitor those vendors more closely, while maligning board members and anyone who impedes their agenda (kickbacks from vendors, I suspect?);
The principal of the company, Robert, and his one employee April - sit on their high horses all day and are just plain nasty in their communication style on those rare instances occasions when they do respond to requests and inquiries;
The company also provides general contracting "services" and bids on HOA projects while failing and refusing to get any other bids by falsely claiming nobody else wants to do the work - a clear conflict of interest - then gets angry and bitter when someone else is selected;
Despite touting their decades of experience and over 1000 units "managed" they do not appear to have a basic understanding of many aspects of how an HOA is supposed to operate and misguides the Board due to ignorance or laziness or both; and
They nickel and dime the HOA for charges not authorized by their contract, such as marking up post office charges to send certified mail and charging move in and move out fees.
For good measure and true to form, on their last day, they sent an email to the entire membership patting themselves on the back for their extremely inadequate service and throwing the Board that fired them under the bus. I would say that it's unbelievable, but it's not with this crappy rag-tag twosome - just par for the course.
If you ever come across them, RUN - do not walk - away as fast as you can or you will be sorry. You have been warned. read more