Great experience! Perceptive to our thoughts, insightful to prospective options, and informative of…read morethe process and expectations. Quality, speed, and costs were perfectly balanced for us. The atmosphere was comfortable as well - no pressure from Eli's side, but very responsive and efficient to any questions or requests from our end.

As soon as I stepped in the door Eli was very welcoming. Asked me what shape and right away he…read more pulled the perfect diamond ! He brought my imagination to life and perfected it for my proposal. Even under the time crunch he did amazing and communicated along the way. When we went back for our wedding bands, we talked about multiple ideas for mine and hers. He matched my wife's perfectly for her engagement ring. I was so indecisive with mine, till I kind of brought out ideas on how I believe I wanted it. When he delivered it blew me away ! Love mine and my wife's rings and cannot recommend Eli enough. Thank you so much for your honesty and communication

We had such a great experience at LA Diamond Factory in the Jewelry District! We worked with…read moreMeryvn, and from the very beginning he was incredibly honest, upfront, and transparent about pricing and gold weight. We had been shopping around and comparing several jewelers, and he was by far the most straightforward and informative. Meryvn is also extremely charismatic and easy to work with -- he made what can feel like an overwhelming process actually enjoyable. He took the time to explain everything about the gold quality, weight, and pricing so we felt confident in what we were buying. No pressure, no gimmicks -- just real information and fair numbers. We ended up finding our dream solid 14k gold wedding bands, and he gave us a great deal compared to other quotes we received in the area. The quality and craftsmanship are beautiful, and we walked away feeling really good about our purchase. If you're looking for solid gold bands and want someone who is transparent, knowledgeable, and fair, definitely ask for Meryvn. Highly recommend!

Working with Mervyn was an amazing experience. I had another consultation at a different location a…read moreweek before, and two totally different experiences. From the very beginning, he was incredibly patient, knowledgeable, and thoughtful throughout the entire process. Im someone who values opinions of those who have an expertise in an area, and he has no problem giving us his thoughts and opinion. As we were figuring out what my girlfriend's ideal ring would be, Mervyn offered honest insight, great guidance, and never made the process feel rushed or overwhelming.(not to mention a great price) He truly took the time to understand what I was looking for and helped bring that vision to life, making what could have been a stressful decision feel exciting and enjoyable instead. I couldn't be happier with how everything turned out, and I'm so grateful for his professionalism, care, and attention to detail. I highly recommend Mervyn to anyone looking for a jeweler they can genuinely trust.

Amazing service ! They were attentive and knowledgeable. Helpful in choosing our wedding bands…read morebecause they have a huge selection of engagement rings, wedding bands, and jewelry in general. By far the biggest selection for men and I went to 4 different places for men's rings before this. They certify their jewelry with a certificate and promise a 1 year warranty but you can purchase a lifetime warranty should you choose to do so. Definitely worth the value for their prices.

Bought an engagement and wedding ring for my girlfriend. They used a legacy diamond that I already…read moreowned. Cathy and crew are very knowledgeable and honest. Not pushy at all, and they are there to help. They have literally hundreds if not thousands of different settings in any size or price. Much better than our experience a blue Nile Century City. I live in PDR, but It's worth the drive from the west side to the DTLA diamond district. Don't waste your time at the mall.

I've been coming to Burbank Jewelry Outlet for several years, and every experience has been…read moreoutstanding. Whether I'm browsing or making a significant purchase, everyone has always been friendly, welcoming, patient, and never pushy. I've purchased a few pieces of jewelry here over the years, and I'm currently looking at upgrading my wife's wedding ring. I've met with the owner, Zaven, several times throughout the process, and he has been incredibly knowledgeable and generous with his time. He never rushed me and took the time to explain every detail so I could make an informed decision. I even brought my wife in on a separate visit, and Zaven patiently went through everything all over again, explaining the differences between natural and lab-grown diamonds, discussing the pros and cons of each, and answering all of our questions without ever making us feel pressured. His goal genuinely seemed to be helping us make the decision that was best for us, not simply making a sale. When you're spending a significant amount of money on luxury jewelry, this is exactly the kind of customer service you hope for honest, transparent, educational, and patient. I highly recommend Burbank Jewelry Outlet to anyone looking for quality jewelry and exceptional customer service. I'll definitely continue coming back for future purchases.

I reached out on Yelp to ask for a quote to set a pair of loose diamond round earrings in 14k white…read moregold. I was quoted $300 for 1.5 carat total weight. Please keep in mind, at the time of the quote, gold was valued at $5100 per ounce and when I visited, it dropped to $4600 per ounce. I came in, and was told it would be $400-$450 because my total carat weight was in actuality 1.58. I let them know about the estimate I received, to which she angrily said, this is why I hate it when they do online quotes, because people don't know what sizes they have. And then she also got upset because she doesn't know who gave me the quote because of the way Yelp profiles are set up. My mistake for the sizing, but it's not even a full 1/10th of a carat weight. An extra $100 for 0.08. I would understand an increase relative to the weight, had it been 2 total carat weight, that's completely reasonable at half a carat per $100. She said it costs $200 to source the settings, and it doesn't include the labor to polish and clean the item. She started stuttering when she was trying to justify the pricing, so I knew she was lying. A quick google search tells you differently, and they have access to warehouse pricing, so let's be real, she chose to arbitrarily charge more because she felt like it. I left and went with another local jeweler, where they gave me the exact same setting for $300. Don't take what they tell you at face value, do your own research, and make sure you don't get swindled by this business trying to take advantage because they think you don't know any better.

Love Sam's! Fast, friendly, professional, incredibly skilled…read more I brought in a vintage cluster ring from my grandmother that needed pretty significant resizing from an 8.5 down to a 5, and he did it beautifully without sacrificing any stones. When I went to pick it up, I brought in a watch for servicing and some more jewelry for Cleaning. All of which is completely reasonably priced. I'm really looking forward to having them make a custom piece for me with some loose stones I have. The entire staff is just such a pleasure. I get the impression that regardless of what you bring in, or what you need done- They treat it and you with the same care and respect as they would the Hope diamond. So happy to find a jeweler I can trust!

Had my wedding ring resized here and it came out perfect -- fits exactly right, and the new rhodium…read morecoating looks great. They also handed me a free cold water at both drop-off and pickup, which was very welcome in this heat wave. Really happy with the work. Highly recommend if you're in DTLA.​​​​​​​​​​​​​​​​

David and Jacob curates, high quality Estate jewelry at reasonable prices. Their taste in jewelry…read moreis exquisite! They been in business for over 40, both are respectful, honest, dedicated to their craft, and trustworthiness. I absolutely love this business!

Horrible customer service. You can tell he only helps "certain" type of people. Avoid this place at…read moreall cost if you want to be treated fairly. I went to Sam's downstairs on 6th street and they truly treated me with respect and were able to give me a fair estimate. I ended up giving them my business. They were next in line on the yelp search and they even had more reviews to go based on. Which I'm not sure why yelp has them 2nd after this bum establishment. Hit up Sam's downstairs, great prices and great reviews. They were 3 times cheaper than the quote I got at the mall quick fix location.

HAHHA OMG. went in to inquire about selling gold and the grandma with glasses tried to cheat me…read more How does 3.9gram only worth $100? what a joke, went next door and sold for 2x. Not trust worthy. She couldn't even tell me price of gold for the day. What kind of business are you running? Please take your business elsewhere. Language barrier may be a problem as well. She communicates writing on a piece of paper- it's great for clarity but ripping people off does not bring you business.

If you're looking for very reasonable prices and good customer service this is the place for you…read more Came here to get our wedding bands and they were very attentive and helped us find bands that we liked and affordable. This place is inside all the jewelers in Chinatown on the second floor to towards broadway to your right. They have a variety of different rings and bands, she'll recommend what is best for you and your budget! If you're looking for something affordable and nice this is the place for you! I guarantee you will walk out of there with something you like and affordable! There are parking lots around just a bit of a walk. But it's not too bad..

We have worked with this amazing jewelry store before when we needed my wedding ring resized. They…read morewere very polite and accommodating with our needs. We recently revisited to have the same ring (10 years later) reshaped into place as it had become warped over time. Within minutes it was back to perfect and the kind gentleman didn't even charge for me for the service. It was unexpected and very generous of them to do. Thank you for being good to us again all these years later!

After going to a few different jewelry stores, we settled on Prestige. Phyllis is absolutely…read moreamazing. I had an exact idea of the ring I wanted. She brought that ring to life. Totally custom-made. It is absolutely stunning and I get compliments on it all the time. I still can't believe she was able to get it so perfect. I was very specific with what I wanted! We will return to this store to get our wedding bands made. The customer service is next level. I would recommend this shop to everyone!