Salem and his family have been our family jewelers for my entire life. Not only does Salem select…read morethe highest quality of jewelry, but tailors the style and personalized cuts to your expectation and request. Salem and his employees always go above and beyond for you and empathize with every occasion with which you would want to select the perfect jewelry piece. Brentwood Jewelry has been in business since Brentwood was a small town and maintain excellence in customer service and fine jewelry.

Disappointing. They seem professional and engaging, but beware. I bought a Swiss watch from them to…read morewear to my daughter's out-of-town wedding, got it home and discovered a prominent scratch on the back of the case. Took it back, and they polished it out. Next day, a part fell off inside the crystal. I returned the watch for a 2nd time and they agreed to order a replacement and notify me in time for me to depart for my daughter's wedding. I never heard back from them. I returned to the store a week later and asked for a refund and an apology--the clerk refused to apologize ("It wasn't MY fault"). The owner apologized, said they had repaired the original and it was "finished", and had planned to call me that very day. They apparently never ordered the replacement as agreed. I mentioned I could buy the same watch online for $500 less, but wanted to support a local business. They offered to knock some off the price. Why would I accept a discount on a faulty watch and poor service?`

My experience at J. Mullins was excellent. I went in to purchase an engagement ring and they walked…read moreme through the entire process. They helped me educate myself in the world of jewelry before I decided what I wanted. The custom design feature of their website is very useful. I never had to make an in-store decision. I designed several rings and took a couple days to decide which one I wanted. Also, because I was able to make the design decisions myself I was able to find an affordable option. And she said yes!! Thank you J. Mullins!

Not as customer friendly as expected. Seems like my skin color could have played a factor in the…read moreway we were treated. I will add that our encounter with Garrett was fine. We have taken our business elsewhere.

We had a poor customer service experience. We took my diamond anniversary band in for a small size…read moreadjustment and they adjusted the ring to 3 3/4, over 2 sizes smaller than we authorized. They readjusted it to correct size, however management was slow to respond to our concerns about future integrity of the band and unwilling to do anything beyond the typical 1 year warranty to rectify their mistake. It felt arrogant, and we will definitely buy all our jewelry from more reputable companies in the future.

Absolutely wonderful experience! Went to Tiffany's Green Hills a couple weeks ago to drop off…read morebracelets that needed repairing & everyone was so nice. It was hard for me to part with bracelets I'd never let out of my sight for 20+ years but they made me feel comfortable and like my precious pieces were in good hands. When I went back to pick them up, I could not believe how beautiful they looked! My bracelets are 20 & 22 years old and they looked brand new. While I was there, I decided to buy myself a new bracelet & Christina M. was such a delight to work with. She showed me a few different options after listening to my preferences, and in the end I left with exactly what I wanted. Christina was incredibly personable, kind, down to earth, and just overall had a great vibe & radiated joy which was contagious. She listened to not only my preferences but my little stories about how Tiffany's is so special in my family & what it means to me. She is a top notch human to have as the face of the brand and is someone I will ask for by name for future needs. Grateful!

My husband and I not only upgraded the original stone in my engagement ring, but we also had a new…read moreband created using stones from four different pieces of jewelry. Stasia was completely up for the challenge! She designed the most gorgeous diamond band for me -- it far exceeded my expectations. The entire staff at Genesis Diamonds is incredibly talented, friendly, and truly supportive of your vision. We never felt pressured at any point during the process, which made the experience even more special. Thank you so much, Stasia, for bringing my dream wedding stack to life!

The level of expertise, transparency, and inventory is unmatched. You're not dealing with…read moresalespeople--you're working with professionals who actually guide you through the process like insiders. Whether you're looking for a rare diamond, a custom piece, or a high-end timepiece, this is where you go if you want it done right.

Hidden Risks Behind the Sparkle: My Experience with Brilliant Earth's Deposit and Inventory…read morePolicies Nashville, TN -- I'm sharing this review as a cautionary consumer experience for anyone considering purchasing a diamond through Brilliant Earth, especially if you expect transparent inventory practices, honest communication, or a pressure free buying process. I placed a 20% deposit for a side by side comparison with another stone (we had) already purchased. After confirming the order, receiving a "Great news -- we're preparing your order!" email, and being asked to pay the remaining balance, I was suddenly told the stone was no longer available and that my order would be canceled. However, when I checked Brilliant Earth's website the next day, the exact stone -- same item number, same listing -- was still being advertised as "only one available." This was after I had already been told it was unavailable and after they had asked me to complete payment for the remaining balance of a stone they claimed was "sold." Consumers should be aware that Brilliant Earth's online inventory may not accurately reflect real time availability. Even after being told a stone was "no longer available," the exact diamond continued to be advertised as "only one available," creating confusion and undermining trust. Brilliant Earth requires deposits before confirming vendor availability, which exposes customers to unnecessary financial and logistical risk. In my case, a deposit was taken for a stone that was later claimed to be unavailable. The lack of internal coordination between sales, customer service, and inventory systems resulted in contradictory information and unnecessary stress during what should have been a straightforward process. Another major issue: Brilliant Earth refused to bring in a comparable stone without requiring an additional deposit -- despite having no similar stones available in the showroom. This practice pressures customers to either commit to the first stone shown or pay additional deposits just to view comparable options -- an unreasonable approach that exposes consumers to unnecessary financial risk. For a company that markets itself as transparent and customer centric, this practice is unreasonable and creates a high pressure sales environment. Instead of taking time to understand my diamond goals, I felt pushed toward the first stone I viewed, making the experience feel transactional rather than relational. Purchasing a diamond is a meaningful and often emotional process. The misrepresentation and inconsistent communication I experienced made it impossible to feel confident moving forward. Ultimately, Brilliant Earth's business model and customer service practices -- including misrepresentation of inventory, lack of transparency, and pressure based deposit requirements -- led me to rescind and cancel all orders. When purchasing something as significant as a diamond, trust is essential, and unfortunately, this experience made it clear that I could not move forward with them. I strongly encourage anyone shopping for a diamond -- especially a specialty or high value stone -- to proceed with caution, verify inventory independently, and be mindful of deposit requirements.

Such a great store with even greater staff. My husband and I got our wedding bands here after he…read morebought my engagement ring from here as well. Everyone is so friendly and they are very helpful when searching for jewelry. I do recommend making an appointment though to look at engagement or wedding rings as it's hard to do so as a walk in. They do have jewelry on display for earrings and necklaces that you can browse. They also offer free cleanings on your rings so I always take advantage of that when I am in the area.

I've been coming to Platinum Jewelers for about 4 yrs now. The owner Chris & His team are truly…read moresome of the best I've ever met in the business. If you're like me and Love jewelry or like my best friend have just a precious piece or two that you picked out that meant a lot to you, they treat you the same. The are always so knowledgeable, professional, honest and down to earth. I wouldn't go anywhere else. I've used them for several different needs that I can a test to them always treating me as if I were a big spender every time. Whether you come in to have a $15 repair or to purchase an expensive piece- they treat me the same each time, like I'm very important to them. I've also sold a couple of pieces I was ready to part with. Gold and diamonds,They always give me more than any other place has offered. I've checked in the beginning of our relationship just to be sure that they did..Now I know, so I don't was time going anywhere else-I know Chris & his team are always going to treat me fairly b/c they know my future business is worth it. They are very kind, not stuffy, yet knowledgeable. The store has what you want or Chris will have it brought in from his other stores or he will create what you want. Anything is within reach there and for a fair price. For a much more of a fair price than anywhere else. put it that way. I urge you to give Platinum Jewelers a chance you won't be sorry! It's Across the street from Sam's Club, in the little strip shopping center on Jordan Road in Cool Springs ( Franklin,TN).

After over a year of a business relationship, the owner has not returned my possessions, as I have…read morebeen asking for months. I am no longer sure that this is a legitimate establishment.

This was a nice big Fossil store, very modern, well lit and organized. They had large collection of…read moreaccessories such as watches, wallets, purses, belts, bags for both men and women. The watch section in the store was huge. It was easy to all the watches they had available for both genders. The prices were similar to other Fossil outlet stores. The watches were on sale between $80-$139. A lot of other items also had sale prices. The staff member at the store were friendly. One of them was so dedicated in helping a customer fix their watch band, she was smacking it so hard, there was super load banging noise going on in the store, so we walked out quickly.

The manager and staff were extremely helpful and we truly had a good time while looking around. We…read morecame in with only needing engraving and some links removed and walked out with one of the best customer service experiences ever. I would definitely recommend this store! They had quite a few things we liked and left with, we def got our monies worth.

Thanks to all the staff for complying with all the covid19 enforcements. We will get through…read morethis!!! Love all the new and beautiful jewelry. Can't wait to see it all . I'll be there soon to check it all out.

Cindi Earl is a pretty good jewel past Kroger on Harding road. They have a ton of bracelets and…read moreearrings made out of gold, silver, and the like. The reason I went there was to get a bracelet for my sister as a gift, and I had heard that Cindi Earl sometimes had cool bracelets that are not to pricy. I heard right, because I was able to pick up a bracelet for under $150 that featured some different colored stones on it. It was not made out of silver or any other precious metals, but it was really cool and she definitely liked it as a gift. The service was great and everyone was very helpful and super nice (chatted about my sister and where I was from, etc) while I was at the store.