great place to get rings and chains, big selection. I will not go anywhere else, the best jewelry…read morestore in Nashville and a they are a very fair price

I took a watch in to be repaired in November 2025. After several weeks I received a notice that…read morewatch was ready to pick up. I went to pick it up and they couldn't find it. They searched for about 30 minutes and I told them to call when they find it. They called me on my way home. I got it a couple days later. It is now March 2026 and the watch quit working. I'm trying to get my watch back to them for repair and they would not call me back. I have asked for them to repair it again or refund my 120.00. I went to the store afternoon of Mar. 10 and they wouldn't let me in the store. After many calls and they will not return my calls. Beware of this stores sloppy work.

Hidden Risks Behind the Sparkle: My Experience with Brilliant Earth's Deposit and Inventory…read morePolicies Nashville, TN -- I'm sharing this review as a cautionary consumer experience for anyone considering purchasing a diamond through Brilliant Earth, especially if you expect transparent inventory practices, honest communication, or a pressure free buying process. I placed a 20% deposit for a side by side comparison with another stone (we had) already purchased. After confirming the order, receiving a "Great news -- we're preparing your order!" email, and being asked to pay the remaining balance, I was suddenly told the stone was no longer available and that my order would be canceled. However, when I checked Brilliant Earth's website the next day, the exact stone -- same item number, same listing -- was still being advertised as "only one available." This was after I had already been told it was unavailable and after they had asked me to complete payment for the remaining balance of a stone they claimed was "sold." Consumers should be aware that Brilliant Earth's online inventory may not accurately reflect real time availability. Even after being told a stone was "no longer available," the exact diamond continued to be advertised as "only one available," creating confusion and undermining trust. Brilliant Earth requires deposits before confirming vendor availability, which exposes customers to unnecessary financial and logistical risk. In my case, a deposit was taken for a stone that was later claimed to be unavailable. The lack of internal coordination between sales, customer service, and inventory systems resulted in contradictory information and unnecessary stress during what should have been a straightforward process. Another major issue: Brilliant Earth refused to bring in a comparable stone without requiring an additional deposit -- despite having no similar stones available in the showroom. This practice pressures customers to either commit to the first stone shown or pay additional deposits just to view comparable options -- an unreasonable approach that exposes consumers to unnecessary financial risk. For a company that markets itself as transparent and customer centric, this practice is unreasonable and creates a high pressure sales environment. Instead of taking time to understand my diamond goals, I felt pushed toward the first stone I viewed, making the experience feel transactional rather than relational. Purchasing a diamond is a meaningful and often emotional process. The misrepresentation and inconsistent communication I experienced made it impossible to feel confident moving forward. Ultimately, Brilliant Earth's business model and customer service practices -- including misrepresentation of inventory, lack of transparency, and pressure based deposit requirements -- led me to rescind and cancel all orders. When purchasing something as significant as a diamond, trust is essential, and unfortunately, this experience made it clear that I could not move forward with them. I strongly encourage anyone shopping for a diamond -- especially a specialty or high value stone -- to proceed with caution, verify inventory independently, and be mindful of deposit requirements.

Such a great store with even greater staff. My husband and I got our wedding bands here after he…read morebought my engagement ring from here as well. Everyone is so friendly and they are very helpful when searching for jewelry. I do recommend making an appointment though to look at engagement or wedding rings as it's hard to do so as a walk in. They do have jewelry on display for earrings and necklaces that you can browse. They also offer free cleanings on your rings so I always take advantage of that when I am in the area.

I always find unique pieces of jewelry to add to my collection. Reasonable prices and great sales…read more Truly a hidden gem!

Everything could improve. Customer service is terrible and clearly AI. Jewelry is costume at best,…read moreyou can get the same quality without the 400% mark up on SHEIN. They do not replace jewelry that shows up broken either. When they delivered my order to the wrong address, they told me to go knock on the door and get it like that was their actual customer service resolution

Got in touch with a jeweler from here over Facebook about a Pandora charm they had. I usually don't…read moretrust the whole online process, I'm very big with shopping in-store but living in California I'm not able to make it in store but Jackie made this whole transaction easy as can be. She was super nice and I truly felt comfortable during my transaction I definitely recommend and will be buying from here again!!

Great and professional, the engraving i received was very well done looks fantastic on my colt…read moredragoon for CW reenacting

I came in to get my watch band / wrist band fixed. At first one of the workers quoted me a few days…read moreand that I'd have to come back once they notify me when it's complete. However, I believe it was one of the business owners - but he overheard the conversation and was quick to see what I was looking for and helping me out. Turns out he was able to fix it within the span of 15-20min which I greatly appreciated. Currently, the store is being renovated but I could see the general vision they're trying to allude. All in all, a very quick and sweet visit.

Stopped in to get my sterling silver necklace looked at since the clasp broke from the chain. Peter…read morefixed it up for no charge in about 2 minutes. Great service!

Dustin provided me with excellent guidance in helping me re-design some of my jewelry. He is a…read morepleasure to work with and his enthusiasm for sharing his creative expertise and design ideas are so inspiring! I love the suggestions he provided! He also replaced some old screw back earrings with updated posts and I was happy to see that they are a very secure type of post that can't be lost easily! Excellent work and attention to detail, highly recommend!

Fabulous selection of estate jewelry! Great range of pieces and prices. Everything from classic to…read morequirky, but definitely leaning towards more unusual one of a kind finds. Super knowledgeable sales person. Thanks, Dustin!

Wow! Davis was amazing! Not only did she give me options for replacing the crystal on my watch…read more(instead of just fleecing me) and introducing me to a valuable new website, she incredibly replaced my battery for free, which she did not need to do. I am absolutely stunned. She definitely deserves a six figure salary. relatively new to town, but she has a customer for life

Just the fact that they responded and are willing to do the repair. They suggested that we brig the…read morering in for a true estimate

I felt like I was raiding a stylists closet…read more In a way, I was. The celebrity stylist who owns this is ironically LA based, according to the staff. Perhaps that's why I loved their purveyed goods so much? I say ironically because I went to Nashville to experience the local culture but ended up shopping here. Even then, I'm so so happy I did. I found so many amazing & unique pieces! I absolutely love them. They're so unique & original. Although they're not manufactured in TN, I now have a great story to go with them. If you love high end luxury pieces, stop by here. You will not be disappointed!

Parish would be classified as an upscale clothing boutique for Women. I did a little research and…read morediscovered that the boutique is the brainchild of celebrity stylist Claudia Robertson Fowler. She's made her mark on the industry from her 25 year career serving as a stylist to Country Music Entertainers. Located in the area named the Gultch, Parish caters to anyone looking for luxurious, elegant day or evening ware. Highly trendy and well laid out, this ship offers a unique shopping experience. If you do stop by here, know that the price point $$ is definitely on a different level.

Came in for a pair of shoes, left with everything but shoes. This store sells woman owned products…read moreand everything is so cute, hilarious and you must buy. They have a deal of 5 for $20 or $4.99 each. I am pretty sure I picked up 100 stickers and I had to walk away from so many. Then I continued to walk around the store and had to ensure I walked out without spending $300. The customer service rep was so nice! All three of them were.

Hit or miss with the quality and sizing here. The return policy is a huge inconvenience because…read moreit's easier to return something from a China right now as the store does not issue refunds just exchanges. If you're traveling through town, it's basically impossible to get your money back. I've been trying to find another piece to replace one item I bought that needed ho being way too short. I'm not one to wear things that show half of my butt. For the price point, I expected better quality items. I really like this store and would like to support local but I will not be coming back. The last dress I bought was so cute and transparent. I don't expect that from a dress that costs $80. They said use shape wear and it'll work but it made me look like I have rolls. When I tried to return this, the receipt was somehow lost so they would not take the dress back. Within 7 days, they were evidently unable to pull the purchase from my account. I keep running into issues with the sizing and selection of clothes so haven't been able to find anything that worked to return on previous purchase. The other top I bought for $60 has shrunk after one wash and no longer fits. So many items are way too cropped or transparent. I think the quality here has gone way down. I also purchased a denim skirt with shorts under thinking the shorts would help with the length of the skirt. Because of the return policy, I don't have the option to dispute the transaction from my credit card since I've had to use store credit.

I just want to take a moment to say THANK YOU to April and Nick! My pieces look absolutely…read moreAMAZING--I truly couldn't be happier. These photos don't even do them justice, and I am beyond pleased with everything. Thank you both for allowing me to customize my grandmother's piece. It means so much to have such a beautiful, personal memory of her that I can carry with me. I'm incredibly grateful

I was visiting from VA and came into the store on Saturday to have a battery replaced in my late…read morefather's Seiko watch which I had given to my son the day before. My son was so happy to receive the watch he wore it to work on Friday even though it was not working. April let me know the person who provides that service did not work on Saturdays. I asked if there was another store she could refer me to that replaced batteries on Saturday's. She gave me the information and as I was leaving the store, she said "let me see if one of our sales associates believes he can change the battery." Within a couple minutes Brett appeared with my father's watch with a brand new battery. 10/10 customer service! Thank you.