The team was so helpful and efficient! I got in and out in 15 minutes. Cailey did my blood draw and…read moreshe was so amazing!!!! She was reassuring, calm, professional and really listened when I shared my past experiences. Cailey figured out why my blood draws had been difficult and got it done in one try!!!! She was outstanding in patient care!

Workers were incompetent and need to be trained better. They kept asking each other questions…read more.. "Where do we send this to? Do we take her blood now or after the one hour wait" If they don't know when they are supposed to draw my blood for a certain test, I definitely don't trust them to do it at all. There was also a lack of professionalism, as one worker was wearing regular clothes. I told them I'd come back tomorrow and the girl says, "Don't come back tomorrow. The workers tomorrow are worse than us." Weird thing to say. I left and walked 10 feet to DLS instead. Much better service and professionalism.

DLS has been my Lab Center of choice for years. This location is always fast and friendly, with…read moremost walk-in's taking less than 15 minutes. Since the parking in the nearby lot is usually really busy, with Cinnamon's, Manoa Chocolate, and other popular spots using the same lot, it's good that they're fast. The techs are always professional and usually, pretty friendly. I've that their results can be viewed on the website and thru their app. I get notified as soon as the results are in, and I can even download them. Very convenient.

Went to get my blood drawn and I should have known something was wrong and I even questioned him…read morewhy he's drawing from the left of where they all draw from. He said "its easier." Dude look at my freaking arm! WTH! Its 24 hours after the draw and its majorly bruised and still somewhat tender to the touch. So if you get serviced my a younger Asian male either request for someone else or leave. Dude needs to go back and relearn how to draw. Why 3 stars? Well I've been coming to this location for many years and this is the first time I've had this happened. Learn from this

Giving blood is not the most fun I could be having on a Saturday morning. But yet, I find myself…read morehere because my doctor had ordered it. Oh, fun. This Clinical Labs of Hawaii is on the ground floor of the Kailua Medical Arts Building. It is across the street from Uahi Grill. There is metered street parking and a metered lot you can park your car. If you are lucky, have someone drop you off because there has been many times that I needed to wait or park further away when it was busy. Today, I was dropped off and walked right in. There was no one at the desk, so I stood slightly behind the chair so someone would notice that a client had walked in. I waited about 5 minutes before someone came out to grab my paperwork, but I saw that there was a special blood draw happening. It was a small child and the staff was doing their best to make sure everything was the best it could be for the kiddo. I know I should have minded my own business, but I couldn't help but notice the care and comfort they were giving to the child. It was actually pretty awesome. I had a perfectly awesome time myself, considering how many vials were taken from me. I was offered to choose what arm (didn't matter) and the staff member kept up the chatter to distract me from what was happening. I am not really bothered by blood draws, but it was nice to see that some people still care about your possible anxiety. As for my time here, it was as good as it could get. I was in & out in timely manner. I felt like they did care about my well-being. For future reference, if my doctor(s) ask me to go get blood drawn, I will definitely come back to this Clinical Labs. 85

It just doesn't get better, you can ignore the note above from David T, as I contacted Julie-Beth…read moreAko as he asked. First lesson in Customer Service -why don't you reach out to the customer instead of telling them to reach out to you? Anyhow, she sent me the below note. I didn't hear anything, so I sent my list of billings to Medicare and lack of billings to TRICARE and she said she'd look into these and get back to me on Friday the latest. Well it's second Friday a week later and have not heard anything. No phone calls no follow up. No nothing. This is very indicative of a business that you want to stay completely away from. Would rate it zero stars if that was possible. "Hi Mr. Singer,   Thank you for your email response. I'd like to try and resolve the issues you had with regard to our invoicing, and wondered if you'd be available for a phone call. If so, would you please provide me with your phone number and suggested times of the day that may be better than others at which to call you? I've included one of Operations Directors Fred Jacobs on this email to ensure we respond to your concerns.   Thank you,   Julie-Beth ("JB") AkoVice President, Finance | Clinical Labs of Hawaii   CLINICAL LABS OF HAWAII / PAN PACIFIC PATHOLOGISTS, LLCP 808.679.4237 | M 808.443.8819 | A 99-193 Aiea Heights Drive, Aiea, HI 96701 www.clinicallabs.com"

Been here3 times for blood work. Previously the lab tech missed my left arm vain & I got poked 3…read moretimes , felt faint & had to lay down,reschedule & dreaded coming back.Before my scheduled appointment in Kailua, I had to get my blood work done, Meet Jenelle at the front desk, told her I needed to lay down for my blood work, very friendly & professional gal & went and got Irene my lab tech for today. Irene got a open room & had me lay on a bed covered with sterile paper. Got comfortable& Irene told me she was going to take blood from my right hand. I did not feel anything! Good job, so happy patient ! In & out so fast! Thank you, Irene & Jenelle for your care & excellent patient service!

Earlier last year, I needed to get a new PCP (primary care physician ). Since I moved to the…read morewindward side. I picked one at this Straub location. The service has been excellent, knowledgeable, and efficient. The clinic is clean and inviting. Getting blood drawn at the laboratory has been fast. Parking is shared with the other businesses in the mall. The entrance is from he second level parking lot on the mauka (mountain) side.

I like going here for my DLS needs because there is parking, and the wait is also very minimal! It…read moreis clean as well. The phlebotomists are seasoned and experience and I have had no issues when getting blood drawn. Very caring group out here. In and out to go about your day. Parking really is key here and located centrally in town. Come check it out for your DLS needs.

Came at 1 pm on a Friday and they're closed. Extremely frustrating and fasted. A waste of my time.read more

Very professional, caring employees; attentive to detail and patient's needs…read more Appointment went smoothly and timely.

I injured my toe last Sunday. It got all big and purple and I went in to see if it was broken…read more The APRN said a couple times it was almost certainly broken, but she couldn't find the fracture on the x-rays so she was going to send the x-rays to a radiologist and call me. It's been a week and no one has called me or returned my voicemails. They just sent me a bill for $320 after insurance, but I still don't know if my toe is broken. I basically am going to be stuck paying $320 for nothing and may have to go to another doctor to see if my toe is broke because it still really hurts

I had a pleasant experience here. It's located in Liliha in the middle of Liliha Bakery the…read moreoriginal location and the McDonalds in the Liliha Medical Building. GPS took me to the correct location, so it should work for you. They have a parking garage on the bottom of the building. The parking attendant seemed pleasant and helpful when I asked what floor they're located. It's a $1 per half hour if you get your ticket validated. They're located on the 2nd floor in the back. There's two other windows before them when you get off of the elevator. It was clean and quaint inside, with an informational wall. I came before they close at 12:10pm on a Tuesday. I was the only person there and there were two people working. They were knowledgeable and pleasant as well. The guy took my lab orders, insurance card, and ID card. He scanned it then told me to enter the vicinity. He strapped my arm up and drew my blood for my test results. I have very tiny veins and he got a flow with one crack. I was in and out in less then 15 minutes, I didn't even have to pay for parking because I was still within the grace period.

I took my grandma here for an annual blood test since it was the most convenient location for us. A…read morebig downside to this location is that there is only 1 elevator and at the time, it was out of order. However this is the medical building's issue and not the business. My grandma is handicap so it was really difficult trying to get her to go up the stairs since it's located on the 2nd floor. Besides that, the workers at DLS were kind and efficient! It wasn't busy at all so we were in and out of there in about 10 minutes. Quick and fast location but downside is the elevator if you're handicap.

Juliet was absolutely amazing! She did such a great job…read moremaking us feel comfortable and asking specific questions as to what we wanted to see, heart beat, Size and weight. We did the Sneak peaky Package and had amazing experience at 13 weeks and then once again LOVE ME ALREADY Package at 15 weeks & 5 days. She was sweet enough to put our gender in a different envelope and got our pictures and videos with no gender separately. She did a quick, amazing job and we always would love to come back to her again.

We wanted more up to date photos of our new baby so we visited first look ultrasound this past…read moreweekend. We called and made an appointment easily, when we arrived there was one staff member and she was so sweet! The office is cute, cozy and dimly lit. We had so much fun watching baby move, kick around and hiccup. We are only 16 weeks so we purchased the sneak peak package for $49. This only included the 2D photos. (4 prints, 16 digitals, and 3 digital videos) we were also permitted to record the whole appointment on our phone. 10/10 recommend(: