Amazing customer service and staff! My PCP sent in a referral for a thyroid ultrasound and said they would call me to schedule. This was on a Friday. I was worried I would have to follow up multiple times before securing an appt. On Monday, their friendly staff called to schedule my appointment for just 2 days out! This was my first time at InVision. Located in Waterfront Plaza, lots of parking, they validate up to 1 hour. Jackie checked me in, she was so friendly and also has great phone etiquette! My procedure was quick and they even offer you a bottle of water and a little packet of yummy chocolates after your appointment! Such a nice touch to end an appointment that could possibly be nerve wracking for people! Amazing care and customer service, clean and professional environment! read more

InVision Imaging - Complimentary chocolates and bottled water after my appointment! - Diagnostic Services Near Me - Honolulu, Hawaii

I don't give ONE star lightly. The negative stars erased the nice reception folks from this rating. WHY negative stars? They have the best PET imaging on island--YES. But, that stated? STAFF needs help. For a PET scan, you fast from carbs 24 hours and fast with only water for a LONG time before hand the. day of the PET. Because of this--you CAN get low blood sugar and lightheaded, tired from lack of food and glucose. PET scans use a tagged glucose molecule via direct injection and then you wait a while for it to distribute. They leave you in a nice recliner that has warming features and warm blankets too, so you are comfy waiting-another star there. but then? Here is what I OVERHEARD while I was in the room waiting for the blanket (it's cold in there). I had to get up and ask for it again BTW. 1. They check blood sugar as above due to weakness caused by long fasting...I was old mine was OK, though I didn't see the test done. But someone outside my door, a woman, had a low blood sugar and was symptomatic--feeling faint. The tech, who's name starts with a D, told her her blood sugar rating (low) and then gave her sugar/glucose pills and BLUNTLY told her to "...just take one, most people only need one...just take one!"and WALKED AWAY. He did not monitor her as I heard her voice trail off..."But I feel funny..." He then said something Uncalled for "Just take ONE." (loud) and louder: "You have to be able to walk because I'm NOT carrying you!" Like it was HER FAULT for feeling weak and shaky from low blood sugar? she was VERy anxious, scared...ALL HE HAD TO DO WAS SPEND 2 MINUTES REASSURING HER. He could not be bothered as it is an 'assembly line' there and he RUSHES everyone through. He IS capable, of course. but he has no empathy nor bedside manner--ALL HE IS CONCERNED WITH IS TIME. GET ER DONE. IF this is the fault of over scheduling? Then it is the company's fault and they should slow down. But if he just doesn't care about his patients? Even as a tech, he has a responsibility to patient CARE. not taking TIME, rushing everyone through (I was too and I won't give details but I was shocked)... HE NEEDS EITHER A SLOWER PACED SCHEDULE (company's greed) OR HE NEEDS TO THINK ABOUT WHAT HIS PATIENTS ARE EXPERIENCING. Taking a minute for reassurance? No biggie. Talking WHILE working to put people at ease who are scared or nervous or alone? EASY. Get it together! I felt truly sorry for that woman, as she was simply SCARED. He was RUDE, demeaning, rushed and could have cared less. ONE STAR. read more

Conveniently located at the Medical Building across from McKinley High School. Comfortable waiting room and private rooms for patients waiting for their imaging appointments. Staff is very friendly, knowledgeable, and professional. They are very responsive and efficient and take time to make sure you're as comfortable as possible during your appointment. Definitely our choice when we need to get imaging done. read more

Had a PET scan at the Ala Moana InVision office. I am very claustrophobic. Staff was wonderful before during and after. Kind, efficient, great communication and empathy. Special call out to Arturo. Nancy D. read more

I was scheduled at Invision Imaging at Waterfront today as Straub was completely booked. It was my first experience there and what a delightful surprise! HELEN at the front reception desk was SO nice, professional and welcoming; she answered my questions on the phone prior to my visit, greeting me when I arrived. The office is beautiful and immaculate. TIM, the technician was also wonderful, putting me at ease right away. They even took me earlier than my scheduled time - outstanding service bar none and if I have the opportunity to request where I receive future imaging this will be my absolute 1st choice! As I left they validated my parking - it's free and a plus since Straub has raised their parking fees. I was also given a bottle of water and a little sweet treat! A nice way to start the holidays... read more

My true rating is actually 0 stars!!! If you are someone that does their due diligence and actually reads the documents BEFORE you sign them, you will have problems here!!!! My documents, one of which I have attached below, contained incorrect information and I was also asked to initial and acknowledge items that were not pertinent to the service I was there for. I was also asked to initial and acknowledge that I RECEIVED their Notice of Privacy Practices when I didn't. When I asked the girl at the front desk if I could a copy of their NOPP, she told me that it was posted on the wall in the lobby and if I wanted a copy she would have to pull down what was on the wall and make a copy for me. RIDICULOUS!!!!!!! She said they don't have copies for their customers when their customers SHOULD, per the language on the form below, RECEIVE A COPY OF THE NOPP. It should be left up to the customer to decide whether or not they want a copy of the NOPP. The changes that I requested were minor, in nature. I got conflicting information from the front desk person, Samantha, and some man who identified himself as the vice president. It was the man who identified himself as the vice president who said that if I refused to sign their forms AS-IS, he was refusing service to me. I WILL NOT be COERCED into signing!!!!! He was adamant, unwilling to listen to my reasoning, and unwilling to work with me. Honestly, I don't think that he, a man from a perceived superior race here in Hawaii, appreciated that I schooled him on contract law. My points were valid and if he is a person with average comprehension skills, he would have conceded and worked with me. My proposed changes in no way would have put them at a legal disadvantage. Not all Hawaiians are stupid and uneducated!! NEVER JUDGE A BOOK BY ITS COVER!!! read more

InVision Imaging - Authorization for Treatment - Diagnostic Services Near Me - Honolulu, Hawaii

Always a solid, efficient visit. Professional, clean and very comfortable. Quality patient care. Love the cookies at the end of the visit. A++ read more

I loved my experience here. Staff is kind and helpful and give a snack and water after the appt. The best thing is that they offer fully paid validation 100% recommend. read more

I higly recommend this office to those who needs their services, they're the best specially all nurses and workers are very polite and accomodating. read more

Brought the hubby here for his petscan, first time here. Located in the Waterfront Plaza on Ala Moana Blvd Easy to find, use your GPS. Parking structure on site. Insight gives full validation The business is conveniently located on the ground floor & a short walk from the parking area. Staff is friendly & professional. They still follow covid protocols, which we appreciate - temp check upon entry, masks required, & hand sanitizer provided. Waiting area was nice & roomy with a TV. Chairs were socially distance spaced. They told us the appt would be around 2 - 3 hrs. I was surprised that he was done in 2 hrs. He was given a nice goody bag of snacks: 2 bottles of Hawaii Water, pkg of Planters peanuts, KIND energy bar, bag of Popcorners kettle corn, & the best - a box of 3 cookies from Big Island Candies I had brought my own lunch while I waited. Missed seeing the no food or drink sign at the door so when I got out my sandwich the front desk gal politely told me I had to eat outside. No biggie, the plaza provides ample tables & chairs throughout its facility. There are a few fast food type places at the plaza, good variety, if you choose to eat while you wait. read more

InVision Imaging - Roomy, social distanced waiting area with a big screen TV you can clearly watch from the back of the waiting area - Diagnostic Services Near Me - Honolulu, Hawaii

See all

Great overall experience considering the circumstances. The staff was friendly & efficient. Normally it takes a couple of tries to locate my small veins, but they got it very easily on the first try & I barely felt a thing (Amen!) The actual PET scan wasn't as scary as anticipated and the snacks at the end were appreciated after having fasted! Thank you InVision for your comforting care! read more

Referred here for an ultrasound and CT scan by my primary doctor for a slew of health concerns that arose this year. Nada! I'm not preggos. Calling to confirm and changing appointment dates are a breeze. Staff are courteous via phone and in person. Do not let this location deter you from visiting as InSight Imaging offers free, validated parking in Restaurant Row. Ambiance is clean, modern and organized. Receptionists are friendly and helpful in answering questions. Technicians are easy going, very thorough in explaining instructions and makes the process simple, comfortable and efficient. I felt very comfortable with my feet elevated on a soft, sturdy cushion. Staff will ask if you need your parking ticket validation, offer complimentary bottle of water and apple to refuel energy from fasting. I gave four stars as I received detailed results on reports from my primary doctor within a few days. Reports came back normal. I was surprised and my intuition or premonition told me to keep my prescheduled appointment to see a specialist. I'm glad I did. read more

One of the biggest issues I have with this place is: THERE IS A $600 CANCELLATION FEE if you cancel your appointment. Yeah, you read that right SIX HUNDRED DOLLARS. What kind of place charges elderly that kind of money if they cancel an appointment? When folks are taking caring of frail, elderly people with serious health issues, sometimes problems arise and they need to cancel an appointment. Or as in our case, a Drs office scheduled the appointment without consulting my mom or me about when that appointment was scheduled. So we're stuck with an appointment that totally doesn't work for us, yet if we cancel the appointment and try to reschedule, these jackasses are gonna charge us 600 dollars. Trust me, if we can find another place to do this type of scan, we're going there. I refuse to support a business that rakes sick or elderly people over the coals for money. $600 - I still can't wrap my head around that. read more

I appreciate the help of Sanae at Insight Imaging. She was able to schedule my appointment with courtesy and efficiency. She also gave compliments to her coworkers saying that everyone would be as helpful. Thank you to Insight Imaging for your timely accommodation in scheduling my prompt appointment. read more

Great place for imaging. Efficient and helpful staff. Marcia Berkowitz Maui read more

First time here. Very very friendly staff. While waiting they offer you coffee or water. And when you are all done they give you a goodie bag. That was the best part. After fasting for so many hours you get a sandwich with cookies and other munchies. Thank you InSight Imaging you folks are the best. Stay safe read more

Very convenient location in downtown, at Restaurant Row. When you park, go to the stairs leading to the makai side. Insight Imaging is at Waterfront Bldg 5, just to the right, across from Ruth's Chris. They provide free validated parking. Here for a PET scan for my dad. And considering my interactions with them (won't bore you with the details with my dad wanting to cancel the appointment and then his other doctor telling him to do it), I have not had anything negative to say. Their procedures are very straightforward and their customer service is exemplary. The staff on the phone and in person are all very calm, patient, friendly. Regarding the PET scan, the first interaction is usually them calling you via phone to schedule an appointment. Usually during this call, they ask some screening questions and email you instructions on what and what not to do to prep for the PET scan. They'll call again a few days prior to ensure that you are still good to go for the appointment, and may have other followup screening questions. Remember, that there is a cancellation fee if no cancellation notification prior to 24 hours of the appointment time. One of the instructions that my dad had to do was to not wear anything metal. He still showed up with pants with zipper, so they gave him pants to change into. The lobby waiting area has lots of seating, seats that can fit two people, spaced out. Then in the private single prep rooms, there is a nice big comfy reclining chair for the rest time before the PET scan. The doctor/technician was very clear on describing the procedure for me to translate to dad and very open to questions. Very approachable. I am very happy with my experience with Insight Imaging. read more

Everyone here is so nice. From the receptionist who greets you when you first come in, to the image technician who does your tests . . . this was a painless, easy experience. As I sat in the very comfortable waiting room, I overheard the receptionist arranging cab rides for patients. Talk about full service! They also validate parking. And, when you leave, the very nice receptionist will offer you coffee or water to go. . . . highly recommend! read more

InVision Imaging - Diagnostic Services Near Me - Honolulu, Hawaii

Wow! I was absolutely blown away by this place! It's so clean and cozy and the staff are all very kind and helpful. I am so grateful to them for making this difficult experience the best it could have been. I especially loved the Subway sandwich, cookies and water given out upon leaving. Thank you Insight Imaging!!!! read more

Went to InSight Imaging with my husband. The wait time was long however, staff was amazing friendly. As I waited for my husband, I noticed that outgoing patients were given a bag with water, scented warm towel, ect. I am familiar with this customer service because I have gone to Invision Imaging several times. They ALWAYS give a bag with several items including water, warm towel, ect. When my husband completed his procedure, he was only offered water or coffee. Customer service? Selective offers? Will not ever return to this business establishment. read more

My husband just got back from Honolulu to have a PET Scan. He has had several over the past 6 years and he was so impressed with the service and attention to detail that InSight Imaging gave him. Flew him from Hilo and back , provided lunch after the procedure and taxi back to the airport Everyone was so nice with flawless service. Thank you for excellent service. read more

Ok, this place was awesome when I first started going there a couple of years ago. I had an appointment scheduled at 10:45 this morning and at 10:15 I received a call from them cancelling my appointment. I had prepped for the last 12 hours and this is the second time they have done this to me. I don't know what is going on down there but something is up. It used to be such a great experience, but it is now a total shit show. Do everything possible to avoid this awful place. Never again. This is not the kind of appointment you can just put off for a few weeks! read more

Came here when my husband had a kidney stone (his urologist recommended InSight Imaging). He had something show up on an x-ray at a medical center so he came here for an ultrasound and they somehow COMPLETELY missed it on the ultrasound. His urologist then sent him for a CT scan since he hadn't passed the stone and they STILL didn't note it on the CT scan results. A few days later he passed the stone but we are beyond frustrated that TWICE they didn't notice it and we still had to pay for the tests. Positives were simply that the staff was friendly and they validate parking but I am 100% sure we will never come here again. Ever. read more

I had an appointment not knowing what to expect from the time you walk thru the door and lounge in their very clean waiting room and the pesonel make you feel at ease it seems like thats their prioriy everything went seamless and by the time i knew it we were done. Upon leaving i was given a little gift bag that contained a sandwich chips bottle water and an engergy bar now who does that? Amazing they know that the procedure need you to fast so youd be hungry this is firat class accomodations i highyly recommend them because they care read more

Waited with family in the front until the receptionist kicked us out because she needed seats for patients. If they need seats, they should consider getting some instead of kicking families out. read more

My experience with this clinic was excellent. They are friendly and caring. Arranging transport to and fro perfectly executed. It was a busy day there, I had a bit of a wait, but that happens. When the whole procedure was over I was shaky from a long, long fast. The nurse offered me coffee, but also provided a small snack, just enough to break my fast. I was so relieved I cried. Recently received a card from them saying they were making a financial donation to Make a Wish Hawaii Foundation on "my behalf". What a lovely thing to do. Thank you to the entire Insights team. read more

Mahalo nui loa to the workers here that went above and beyond to take care of my uncle today. Staff was very kind and helpful and made Uncle feel very comfortable and happy... and even fed. Lol. Thank you guys so very much. read more

all i can see is wow so sweet and ni e staff!! especially eileen she was my ultrasound tech. it's nice to see and meet people who cares and loves their job. love this place highly recommend once you tried insight imaging you will never go any where else ask for eileen shes amazing ultrasound technician read more

Fantastic Techs.esp.Barbara and a very professional Pace.A friendly and wonderful staff.Just about everyone that goes there has some form of serious illness.So you go there already anxious.The staff has a way of making you feel calm.Thanks so much Insight.Lindsay Evans RN. read more

Customer service is amazing. Really really careful with patients and very kind. Arranges cab rides for patients and is considerate even of having to fast for testing--the very sweet folks here will offer you a snack when done. Ashley and Kawika are wonderful. Professional, fast, kind, considerate. What more could you ask for? Just the best! read more

I think I made a mistake by choosing this place to have my ultrasound done. They wouldn't mind sending messages to keep reminding me about my appointment but once the appointment is done, you will never hear back from them again. I kept calling them for my test result and it's very frustrating. First time they told me I had to go follow up with doctor, then call them back for the copy. Then I followed up with my doctor and my doctor said she still didn't have it after one week. Then I called back, the lady asked for all the information again and then said she would fax and email but nothing. I called back again and asked what happened, then another lady asked all my information again and said she would fax and call me to confirm. I just keep looking at the clock and sitting and waiting. Guess what I think it's almost 5pm. I think it's time for them to go home. So after a week, I still don't have my test result. I will have to talk to my insurance and make sure they are aware the test might be invalid since the lab can't provide result. read more

I am grateful that I was referred to this place. I cannot say enough about the employees. Every single person I encountered before, and during, my visits was professional, kind, compassionate and efficient. It says a lot about a company, when all of the employees seem happy and are extremely nice. Thank you for making my visits pleasant. read more

It's a very clean office. Doctors are very nice as well as the front ladies/staff in general. I truly loved it here, it was peaceful and waiting wasn't so bad. read more

I had an appointment at 7pm. They called to ask me to come in at 6pm or if I could, 5:30pm. So I came in, cancelling another appointment I had in order to accommodate them. It is now 7pm and they are likely going to see me at 7:30pm. No one came to apologize for the wait or offer an explanation. read more

Went to InSight imaging with my husband for his PET scan. The technician caused my husband a great deal of pain. He has had shoulder surgery and on a good day, cannot keep his arms above his head for a long time. He,is also broad chested. The technician kept pushing him into the machine to the point he had no sensation in his arms. He has had pain in both shoulders since. He's going thru chemotherapy and radiation and shouldn't have to deal with pain in his shoulders caused by an uncaring technician. They should make sure someone can fit into the machine and is able to hold a certain position for long periods before going thru the exam. Very unsatisfactory experience, I have told my insurance company to look for someone else to do these scans. read more