great company. I like having an actual office to call or go speak to someone face to face…read more Every Step to the lease capstone kept me updated. . Liking my new home. they made sure all of our questions and concerns were answered.

I have been working with Janelle and she has made the process very simple. The management company…read morehas been very quick on maintenance requests and gets the issues resolved in a timely manner.

Do NOT use Helio's Property Management ever!!! They don't care about their tenants a single bit…read more Not having A/C at your units multiple days/weeks should be a crime in AZ during the summer. Horrible.

Very knowledgeable and professional. Have worked with Lance for 14 years and have never had any…read moreissues. Highly recommended!

If I could give ZERO stars I would. Just like a lot of other reviews - this company is extremely…read moreincompetent. Our move in was never inspected, I can tell you they didn't even clean before our move in - the dishwasher was CAKED with calcium and lime and I had to spend 4 days soaking it, it looks like it had NEVER been cleaned, there's holes in the carpeting and who knows when the last time it was replaced or even steamed cleaned - it wasn't even vaccumed before we moved in. The exterior and every single screen is caked in dirt. We were supposed to get two keys, only got one, back door completely broken lock and handle, didn't get a correct mail key, our pool key doesn't work, blinds were broken and inoperable, missing shelves in the kitchen, torn and bent screens that let mosquitoes inside constantly so can't even leave the slider open for breeze in the mornings, communication with them has been an absolute NIGHTMARE. We've put in requests to fix things and they send their awesome maintenance guys with a broken truck and the ability to do nothing, half our stuff needed is still unfixed. I'm having to call and contact the HOA myself because I don't believe they are actually doing anything. If you come across this company RUN FAR FAR AWAY - and FAST. I now understand why this property spent 4 months on the market when every house around it only listed for a few weeks. Here's a few of the photos I took at move in

Since this company took over our HOA, I've already been charged late fees three separate…read moretimes--even though every payment was scheduled through my bank and delivered to their mailbox 3-4 days before the due date. Each time, my bank confirmed that the check was successfully delivered, yet the HOA repeatedly insists they never received it. This is unacceptable. Homeowners should not have to fight to prove payments that were clearly sent and confirmed. It raises serious concerns about accountability and how these fees are being assessed. Even more frustrating is that aside from collecting fees and issuing penalties, there has been little to no visible effort to actually improve the community they were hired to manage. Homeowners deserve transparency, fair treatment, and management that focuses on improving the neighborhood--not creating unnecessary disputes over payments.

I rented from Tom and Shannon for several years. The level of kindness can't be expressed enough…read more It's so difficult to find someone to rent from who is responsive let alone kind. Here you will find both and then some. Living at a property from Tom and Shannon feels like you have your own home. The spaces are well designed and thoughtful. It is the best "apartment" living I've ever had. They are so communicative which makes for a pleasant renting experience. They are always so welcoming when anyone moves into the community. If you are lucky enough to live at one of their properties, I'm certain you will find it to be the most pleasant renting experience. I can't say enough good things about living here. Home life is so important and I'm grateful to be able to say I certainly felt at home when renting with them.

I live in one of the best duplex units in Arcadia. Tom and Shannon are wonderful! They are very…read moreresponsive and keep the properties maintained incredibly well. I have to move for work, but If I ever come back to Phoenix, I will definitely look to rent one of their properties.

Agent declined to allow us to tour property as our move in date was 45 days out. Really…read moredisappointing. I would recommend putting this rule in the description of the property. Nice on the phone, but now I will avoid this company for rentals.

I have been in several of their properties and they are always well maintained and clean. The…read morecustomer service is top notch and super friendly. I would refer anyone I know to them.

Brandon Boxrud at Apartment Hunters managed my rental townhouse in Chandler for more than 10 years…read morewhile I lived out of state. It can be frustrating and worrisome to be a property owner when you aren't anywhere nearby, but I had total trust in Brandon to take care of things. He led a few renovation projects for me and was always able to get good tenants in quickly. When it came time for me to sell the place recently, I turned to Brandon, who is also a real estate agent. He again managed some reno projects to freshen up the place for sale -- all without me having to come to AZ. The townhouse sold within a week of it going on the market at a very good price, better than I'd hoped. I had to pay a commission for Brandon's services as a real estate agent and an additional commission to Apartment Hunters, since he was working in that capacity. It was a little pricey but I felt it was well worth it for me to have peace of mind and not have to worry about doing any of the prep work myself. I'd recommend Brandon to anyone in the Phoenix/East Valley area needing property management services or real estate services.

This company managed a rental house in North Phoenix in Middle Vista, the rental house has had…read morenumberous compliants, they refused to listen to HOA fines, and compliants. Never notified the owner, Tenants moved out and left a pile of trash that has been sitting in front of the house now since Thursday. It is leaking chemicals, spoiled food and now maggots. The house is totally destroyed by this tenant who the police has been called 8 times on for various violations. This home owner, sadly, is in for a serious shock at the amount of money it is going to cost to totally renovate this home that is less than 1 1/2 years old. Sadly, I feel they absolutely did not screen these past tenants who by all accounts it was a drug house. Neighbors have tried to contact this company and they won't even acknowledge our concerns.

I have rented with this company now going into my second year. I have no complaints whatsoever, I…read morelove how attentive they are throughout the whole process of applying and through renting. We have had the pleasure of working with Deborah Lago, any time we have had a repair of any issues she responds immediately and gets my work order done! I love the home that we live in! We love how they value their customers and simply checking in to make sure everything is still in order with the home! Definitely recommend to anyone who is on the search of renting their next home!

I obtained Fort Lowell Realty in 2021 to manage my duplex. In the beginning, I had responsive and…read morecommunicative property managers. However, from 2021 to 2025 they went through four different managers. I would have one person, everything would seem to be going well and then abruptly they'd tell me someone else was being assigned. In 2025, I was again assigned a new manager, Andrea R. and communication significantly declined in comparison to other property managers I had been assigned. Emails would often go unanswered for long periods of time. Everything fell apart during a tenant move-out at the end of 2025. Before the tenant moved out, I provided the original lease and deposit records to Andrea so there would be no confusion. During the scheduled move-out, the assigned manager was unavailable, and the person who performed the move-out inspection took not one photo. I had to step in myself after tenant departure to take move-out condition photos because Fort Lowell staff didn't do it. The departing tenant was instructed to leave the keys unsecured in the mailbox after 5:30pm, which was very concerning because they didn't set up a lockbox for the tenant to securely leave the keys after the inspection. In addition to all of this, they issued a security deposit refund using rents from another unit to the tenant before fully reviewing damages. Keep in mind I held the deposits, but they did not consult me or provide me with the breakdown and obtain my authorization before refunding the money that I should have provided from the deposit account not use rents from another unit's tenant. To make matters completely insanely worse, the refund included money that had already been returned years earlier to a prior co-tenant! After I began formally requesting proper documentation and correction of the accounting, communication became worse. I sent a written notice under the contract giving them nearly a month to fix the issues. The problems were not fully corrected. After I terminated the agreement with proper 30-day notice, communication completely stopped, they did not follow up with me with requested documentation and stopped responding to my other unit's tenant they were still managing in this timeframe. I have still not received the complete documentation or the remaining funds in my owner account. I also later discovered that another tenant had gone six months without a properly executed lease renewal, and I was never informed. As a landlord, you need clear communication, accurate accounting, and proper handling of deposits. In my experience, those basic protections were not consistently in place. In addition, Fort Lowell's team is extremely unprofessional, completely ignoring clients, being condescending, and just displaying levels of incompetence I didn't know could exist. If you're a property owner, I would not recommend you use Fort Lowell. In fact, RUN!

Rented me a hoarders house and refusing to sanitize and clean properly. Calling it my…read more"expectations" amd minimizing issues. House was unclean for move in with multiple repair issues they knew about. Black black grout in tile. Light switches don't work. Bathrooms with urine and caked in scum in showers that would make your skin crawl. Narcissistic responses.

We rented a home from Debbie and Marty for 2 years. I interacted with Debbie during the application…read moreprocess, and she was so sweet and explained everything. It was a fast process, and we were thrilled to get into the house we wanted. Then, throughout the 2 years we lived there, I had the pleasure of dealing with Marty for any repairs or issues. Not only does Marty have a heart of gold and a passion for what he does, but everything was taken care of quickly, professionally, and with such courtesy. We always felt like he had our best interests at heart. We highly recommend this company if you're looking for a rental.

I've been working with Kim McGill at Rentals America for several years, and she has been absolutely…read moreoutstanding. Kim always communicates quickly and clearly about any potential repairs, tenant concerns, or HOA notifications, which gives me tremendous peace of mind as a landlord. She also performs a thorough six-month check of my rental property to ensure it's being well cared for, and she always keeps me informed of anything I need to know. Kim is professional, organized, and incredibly conscientious. I truly appreciate the level of care and attention she gives to managing my property. If you're looking for someone you can trust with your rental home, I highly recommend Kim McGill. She's fantastic.

We originally left a 1 star review when we worked with our first property manager, and after they…read morechanged to our new person the experience is drastically different. She was responsive and able to attend to issues in an timely manner, and glad we are able to make the switch

Tiffany was a great help, Getting property lease…read more Tiffany also got the property sold, last minute emergency Thanks .

They have treated me well as a tenant. They fixed my ac within 24 hours when it broke and always…read moreanswer my phone calls.