I needed custom business cards printed the same day, and Robert was patient, professional, and able…read moreto help me with exactly what I needed. It was such a great deal, 100 business cards (full color, double-sided, multiple designs) for only $15! A few of my designs may have been a little too big or too small, so some parts were slightly cut off or not perfectly centered. But overall, I'm really happy with the result. Thank you, Robert, for making the process so easy!

They have always sent my packages on time, and never had to wait too long, print out my QR codes…read moreand ask if I want my tracking. Very friendly as well.

4/28/26 this was the busiest I've ever seen this location. People dropping off Amazon package. One…read morelady had a lot of packages she was mailing. somebody needed notary service. Neha Layal was trying to do everything but the Amazon drop off she was training Jagdish for Amazon return and she was handling everything else there was probably about six people in line when I got in line and people were steadily coming in to drop off Amazon returns there was only two people working. I think they did an excellent job everybody in there seemed to be understanding, I didn't hear anybody complain. I prefer this location cause they are very helpful. I've never had a problem with staff they always been professional and courteous and have always help me. You get a discount if you used you AARP card every little bit helps.Thank you to all the staff at the UPS on Gerber Road.

I've dropped off several Amazon returns and UPS packages at this UPS Store location. I'm always…read moregreeted when I enter the store. If there is a line, they always say "Thank you for waiting or Sorry for the wait." Very friendly and quick service! They also provide notary service and copying service. Easy to find parking. We always like to grab boba at Vinhouse a couple of doors down.

Always great service. Happy to have this business in the neighborhood. I never had a bad…read moreexperience. Always my go to for my mailing services.

The staff are friendly and helpful. I've used the mail and live scan services here for years. It…read morecan get busy at times. Convenient location, lots of parking available.

Came in to ship something. I was in line and thier was a very rude customer that Sandra…read moreunfortunately had to assist. She was so professional and courteous. That takes a lot of restraint and control not to even show it on your face when a customer is rude. Sandra was very kind and helpful with my transaction. I also had the pleasure to meet Jason and John also very friendly.

They are now taking Amazon Returns…read more When I arrived there was no line and I walked right up to the counter. I pulled out my QR code and my package and set it on top of the scale. It didn't scan correctly and she tried it again. Then she politely asked if I was sure this was the right place. OPPs!!! Wrong place. I thought I had checked FedEx but apparently I selected the wrong location. I said I'll be back. I went outside to my next appointment. They were behind so unreturned my item and re-selected FedEx. I went back to FedEx and the staff member had an opening in her line and I tried it again and it went through on the first try. Service was stellar.

Today, I love a business that can alleviate my stress before I even realize how stressed I am…read more I had several packages to ship today, some through SpeedX, one through FedEx, and some through USPS. In my head, I was already planning my day around three different stops. SpeedX here. FedEx there. USPS somewhere else. Basically, I was preparing for a little shipping road trip. I made Alhambra Mail & Parcel my first stop to drop off my SpeedX package. While I was there, I asked, "Do you happen to take USPS too?" Then I noticed the sign... WAIT. YOU TAKE FEDEX TOO?! Suddenly, what I thought was going to be three stops became ONE STOP. Listen, it doesn't take much to make me happy these days, but saving me time, extra driving, and unnecessary errands? Now THAT is customer service! The staff was friendly, the process was easy, and I walked out feeling like I had just checked three things off my to-do list without actually making three trips. Alhambra Mail & Parcel, you saved me from running all over town today. And for that, you deserve five stars!

The owner remembered me even after 10 years of not having mail there. I needed to get mail deliver…read morethere one more time and he remembered me. Wow. He always provided great service.

Of all the private mail services Downtown Mail & Shipping is…read moreby far the best mail service that I have spent money on! This may have been over 10 years ago, but I can honestly say no other mail service has come close to their professionalism, service and politeness! Even when they are busy, they are very Polite when I had called in to see if I have any mail or packages waiting for me. If they are too busy to check for me. They politely and cheerfully ask me if they can call me back; which is no problem and above all they keep their promise to their customers and I get a call back! Most of the mail services here in Chico, had a young woman at the counter and have no phone skills. I have been told "I do not know we are real busy at the counter m" then hang up! That is how a customer is treated , and I am always polite and do not ask for unreasonable or nonsense requests of service! I would say that Downtown Mail service is the best and many other mail service should follow their business model if they want their business to be a success!

Went here to get a few things notarized with my friends. The guy who helped was very professional…read moreand particular with the process. If you need something notarized then I would recommend going here. You'll have the peace of mind knowing it ain't being done from someone sketchy.

Great 5 star reviews for this business! I'm happy to add mine to the mix. Initial visit was met…read morewith Eric and Clarence, both engaging, friendly and informative. Informative since I had to ship several boxes to a relative and the items were fragile and odd sized. The initial estimates were just ball parks since you really need the items to be measured and weighed. My recommendation is not to get the insurance unless you have evidence of the items value; e.g. receipts or valuations. I'm still in the process so I may revise my review. Second visit was met with Jimmy. Pleasant, professional and helpful as well. I'll try the "pro packing" service since I'll have fine china to ship as well. Pricing seems fair and the value for the services also seems fair. Thanks!

I've came to this store twice now to get passport photos taken. Both times the service was quick…read moreand easy. Both times the people helping me were also very friendly. It's great to have this as an option for mailing needs as well! Give them a shot instead of your normal ups/Fedex options!

Hubby and I were directed to get our passports at this location. There was walk-ins, but we had an…read moreappointment. The person who was assisting us explained what's next. One little advice, be a little bit personable with your customers.

Horrible customer service June 1, 2026. 5 customers waited in line for over 30 minutes and even…read morewith repeated attempts to get attention, no customer service was given. Still here, 1 hour later. Finally, a person came to the counter. DEFUND USPS!