Ordered a new phone to be shipped by DHL. First delivery attempt was not successful because according to customer service the address I gave was incorrect/faulty because the driver couldn't find my place. I arrived home and had two packages delivered to my door step from Canada post and Amazon that day. Seems to be the delivery guy didn't really make an effort or cared to find my place. read more

Ewwwwwwwwwwwwww.. I just dealt with a DHL customer. He brought me a package, and he's wasn't courteous at all. All he did was point and say I need payment. What kind of customer service is that?! Also, I order a book that cost $60. They charged me taxes on it and a $10 processing fee AND a $4 collect on delivery fee. If I rejected it and went to their location to pick it up, would they still charge me that $4? What am I paying delivery charges for!??!!?? I usually deal with FedEx. They charge a little bit more, and that's because they hire AWESOME people with great customer service skills... Avoid DHL where you can and go FedEx!!! read more

Great location, right off Dunsmuir. Tough to find parking, more for the office commuters. Friendlier service than UPS. read more

The DHL Express located at Vancouver Airport is inept at delivering and communicating with customers. I ordered products from the US where the vendor used DHL to ship to me in Richmond, BC. The package arrived at Vancouver Airport the next day and I paid the duties. DHL tried to deliver 2 or 3 times but because my apt buzzer doesn't work, the delivery had not been successful. All this while until I finally retrieve my package (3 weeks later), I've called them 10+ times telling them to call me and asked where's my package. The customer service agents appear to be helping and sympathetic. However, for whatever reason, the delivery guy / DHL Vancouver Airport doesn't follow simple instructions to call or to communicate what the issue is. They are literally and figuratively working on their own little island. They don't follow or ignore internal and external communication. They are pathetic and are the worst courier company with which I've ever dealt. Avoid them at all costs! Use regular post instead and you'd receive your package much sooner. read more

Only use DHL if you're a masochist who loves having your packages delivered late, terrible customer service and completely retarded shipping & handling fees. If you try to schedule your package to be picked up at a nearby depot (since DHL delivers only during work hours and will not give you a time estimate or let you schedule a time) you can guarantee that the request will either never be processed because fuck you or your package will arrive there a week late. The customer support is non existant so don't bother emailing them or leaving a comment on their page, as they will never respond to you. While you're at it you might as well tape your message to a rock and throw it into the ocean as it will have the same result. I'm baffled as to why I received 3 yellow waybill slips on my door, three days in a row, when I requested a pick up at the Vancouver location after receiving the first slip. The tracking was never updated, the email confirmation came but was never confirmed and the representative I spoke to on the phone was impressively unhelpful. I was told on the third day, after 80 hours had passed since my redelivery request, that my parcel was going to my house. AGAIN. After all of this hassle, the apathetic representative on the other end poked some of their delivery chimps with a stick and arranged to have it sent to the Vancouver location. I cannot even comprehend how a courier service could be this awful. Please spare yourself the pain and never choose DHL. read more

This is more a reflection of DHL Canada and not specifically this location. Horrible customer service. Tried to get something rerouted at a different time and it failed to ship three times. I waited at home for three days for a package and it never even left the warehouse. Despite multiple calls to the call centre with the assurance from customer service reps that it would be shipped the next day. Very frustrating. This was a package sent from an online retailer and I have contacted them to never use DHL again. If you're looking to ship something in Canada do not use this service. read more

If I could give negative value stars I would...As similarly expressed by Sara B. my review is not a reflection specifically of the Howe st location but rather DHL Canada. DHL Express/DHL Canada is horrible when it comes to customer service. I ordered an item that was shipped via DHL and it was listed as delivered and I never got it. The status (I have screen shots confirming) say it was signed for yet it was reportedly left outside and DHL says it was because the shipper said it didn't require signature. That is ridiculous since it isn't true and just because it doesn't require signature doesn't mean it should be left outside, I have other items where I have to leave a signature on the door sticker/tag in order for the item to be left.. The item was never received, DHL did nothing except sit on it for a day so they could allegedly talk to the driver, after which an arrogant DHL employee named Michelle left a voice mail for me saying the package was reported as left at my address outside the front door....duh, thats what DHL already told me the day before. I had to contact the shipper who was very unimpressed and had to reship my order with another carrier. read more

idea for an action comedy: an unfocused Seth Rogen, squandering his life, a constant disappointment to his girlfriend and family, needs to make bank for his weed habit. but he keeps getting fired from dead-end jobs for cutting corners and not respecting other people's time. so who's gonna hire him? DHL, of course! endless hilarity ensues! because, you see, Seth Rogen doesn't understand The Reason Couriers Exist Is To Deliver Stuff On Time. it's funny because that's his job, and he's terrible at it. co-starring George Costanza as DHL's HR manager, who is a lazy judge of character and also dating Seth's mother. in the last three weeks, i received shipments via FedEx, UPS and Amazon's local courier -- all in downtown Vancouver. FedEx driver called me five minutes before arrival, just to make sure i would be there. UPS driver climbed up five flights of stairs with two sets of rugs when our elevator was undergoing repairs -- and this was after i told him to just leave them in the lobby for me. and the kid from Amazon somehow just showed up with a knock on the door, probably making multiple deliveries. FedEx, UPS, Amazon: they get what couriers do. but DHL? got a text saying my package is out for delivery, only to get another a couple hours later saying "delivery attempted, recipient not home" -- which is crap, as i took the entire morning off to wait. no buzz. no call. no sticker at the front door. when i called DHL to find out what the hell, i'm told Seth Rogen couldn't be bothered to take FIVE SECONDS to call or to look at the building directory (which is alphabetical and has less than 40 names, mine being #5 from the top) -- and that he didn't have the buzzer number. but curiously: the shipping invoice clearly states "BUZZER ###." so you know what? i have no way of proving this, but i suspect Seth pulled a drive-by and said Screw It. so i missed my deadlines by more than 72 hours because this happened on a Friday and of course, DHL somehow can't get a package for pickup to their downtown outlet until Monday afternoon. obviously DHL doesn't respect my personal or business time, or any costs involved. but whatever! Seth Rogen can get weed now and George Costanza will never fire him! (apologies to Seth Rogen. love your movies, dude!) read more

Awful customer service. I visited today to pick up my post because they just gave me a call at 8 30am that I missed. I didn't see any paper that mention they will come back. So I went to howe street center and a middle east guy was mean. He had a customer and made just wait doing his thing. I just wanted kindness. It was my first time that I used Dhl and I will never use it again. read more

I gave it one star because there is no zero star. This company continuously disappointed people. I called them yesterday to give them my address, buzzer number, and phone number in case they mess up again, but guess what! I received a message today again says that they are unable to deliver my package. I don't see why! They have everything they need. I believe they just generally unable to do their work. If your company doesn't have the ability to do your job right, why you still in the industry? read more

If I could give zero stars I would. They did not notify me that they were delivery my item on the day it was delivered and nobody was home. When it was delivered they left a $400 table I had ordered sitting on the street in front of my apartment building because shockingly nobody was home during the day when they didn't notify me it was being delivered. Are you kidding me? Rather than take it back to a pick up location for me to get later you leave it sitting on the street? Or some kind of notification it was being delivered or was delivered (you do have all my contact info)? Absolutely terrible experience that could have been even worst. If you want a guarantee your stuff won't be stolen from the street DHL may leave it on, don't use them. I just got home about 5 minutes ago to see my order sitting in front of my apartment and am still in shock that this happened. If I had entered the back door it likely would have stayed out front all night because there was absolutely no notification it was being delivered or it had been delivered. read more

If you are thinking of using DHL to ship something, you are in the wrong mental state because they are just so horrible, just keeps delaying shipments and won't even let me pick it up from a sorting center. Have to wait another 4 days to get my package when the box is literally 10 miles away at the sorting center. Just don't use them seriously read more

The worst delivery company ever! I called them and told them my address and phone number yesterday and today, I received a msg from DHL indicates that they are not able to deliver my package because the address is not given. read more

The downtown location is fine and the staff are fine, but the reason I ended up having to pick up my package downtown is FAR from fine. Don't even think the delivery drivers bother to deliver if you don't give them step by step instructions on how to open a door, hold open the door, how to press the button to get into your elevator and how to knock on your door! Never had so many issues getting a package delivered to my apartment by any other courier service! I can get a big 1mx1m box delivered from Amazon in 2-3 days but cannot get a small envelope delivered by DHL ever! Worst courier service ever, they're basically just a pick up from customer service point delivery system. DHL will get the package to the correct city, but won't make the effort to bring it to you door! read more

Worst currier ever, I've had the misfortune of being stuck with these bad service in both North and South America and they remain consistently unreliable, poor communication, poor customer service read more

I am very impressed with their service always ahead of schedule and deliver up to date postings on where my products are. Did I mention they are very fast deliver, I always order stuff from dubai and gets here a week ahead of the date scheduled. Definitely a and would recommend to anyone who asks me of a shipping company. read more

what shipping is closed weekends, espesialy if they don't give me my package when they said they would but earlier then their 5 hour estimate. I'm not spending 6 hours of my day for them, don't give an estimate or meet it. read more

They sent me the invoice for C$215 the day of the delivery of my parcel saying that if I didn't pay the all amount they couldn't deliver it. It is almost double of the value I purchased. I keep calling and the Canadian office(if you are lucky enough they won't leave you in hold and then hung up) and finally a girl looked into my file and said I'm supposed to receive a refund and that I only had to pay $50 which seems still a lot for me for a parcel of value C$134. Im shocked! Never again! Who knows if they are never going to answer my email now. read more

If I could give a business a rating of 0, I would. NEVER use this service, they're the absolute worst. I've had nothing but problems with this company, the customer service representatives don't listen. They don't notify you when they deliver your package, but will send it back to the original shipper because "you didn't answer" the phone call you never received. They will repeatedly say they're going to do something, and then never actually do it. Absolute garbage company. read more

I had two packages sent from overseas, very fast to arrive in Vancouver. Then the trouble began. They tried delivering the package at 4 pm, I was still at work and my daughter answered the door. The driver was rude and angry that there wasn't anyone home with a credit card. Wouldn't take cash. There was supposed to be an automatic second attempt next day, I was home all day, did they try, no. Called in, prepaid the fees and ok'd them to leave the package, four days later the package arrives, so much for express delivery. So, second package arrives in Vancouver quickly, clears customs OK, I think I'll be smart and prepay the fees and OK the driver to leave at door using the we service. Leave the required note on the door. Delivery guy comes by, no one home, package not left. I call in, we have no record of payment... or ok to leave package. I quote transaction number I got in an email. OK, we never got that info yet. We will try again tomorrow. Another day goes by, no delivery Today a driver tries to deliver it somewhere, apparently I have moved, they never left the package, wife and kids were home. Status: Recipient No Longer Lives at Address. I will never ship DHL again if my life depends on it after these two incidents within a one week time period. If I could rate lower, I would. read more

Honestly find these reviews quite inaccurate- I have used all the big courier companies out there, and although DHL has there problems (like the rest) they are the only courier that makes calls for a 3rd attempt. I recently had an issue and the operations supervisor called me directly to have the parcel delivered during pm hours. read more

i can't put negative so one star is as low as i can go. Got a item off ebay and was forced to use this pig swine of a company. got jacked 20 dollars in so called border fees yet the break down was 2.72 cents to Canada and the rest to these jackals scum suckers. I paid it only to be sent the same bill and had to navigate there insane phone network to get this looked at, they never phoned back on this issue. Then after i ahd to send the item back for a defect the replacement was billed again... AVOID like the black death!! i use canada post and usps with zero issues, cheaper better. read more

DHL SUCKS~~~~~!!!!!!! SUCKS HOPELESSLY~!!!! Can I give 0 star ??!! I would if i could. I requested pick up for this package that i was expecting because i need to work full time and i won't be home to receive the package. 3 days after that, they still have been trying to send to my home address. Whats wrong with your system ?!! Get communication going like a real Ltd !! read more

I ordered items for 35 dollars with 4 dollars for all taxes and duties. Shipping was 23 dollars and they additionally charged me with 10 dollars processing fees and 4 dollars collect on delivery fee (they were collecting the 4 dollar taxes for 14 dollar fee). Together I paid 39 dollars for my order and 37 dollars for delivery. DHL never ever. read more

Awful. Awful. Awful. I ordered two items from States and for some reason each item had a different tracking number. This wasn't DHL's fault. I was following my shipments online and saw there was a delivery attempt for package #1 (they didn't leave a slip). Then they attempted to deliver package #2 the next day (again no slip). Then they actually called to let me know they were coming (I was at work). Had I not been checking online, this would've been the only way for me to know they were attempting to deliver. Again there was no slip. I called May 29th from work to try to schedule the delivery. I only had one tracking number to reference while on the call. I told her it was odd I didnt get a yellow slip. She suggested maybe a neighbour took the slip. I told her I have never had this problem. She then said maybe they didn't have the buzzer number so they couldn't get in. My name is written beside the buzzer number list by the door - lazy much? Anyways, I asked them to deliver the package on June 5th, repeating many times that is my day off so I'll be there all day. I am at work the rest of the week. I was pleased the woman could set it up for me. All I had to do was go online to schedule delivery for package #2, which I did for June 5th as well. June 1st comes and for the first time there is a DHL slip for both my packages (they stuck it to a mailbox not even close to my number -lazy). I thought maybe there was just a lag in their system. I was assured by the woman on the phone that package #1 would come on June 5th and received email confirmation package #2 would come June 5th. I wait around on June 5th and package #2 comes (the one I scheduled online myself for delivery). The delivery guy said their is nothing else for me. I call DHL and they tell me that for package number #1 they made 3 attempts and that's all they can do. June 1st was the last attempt. I told them about the call I made on May 29th specifically stating to deliver it June 5th. They tell me that the notes from the woman I spoke with just say I wanted another delivery attempt so they came on June 1st. ARE YOU KIDDING ME? What was the point of even calling? What the hell did I have to say to her to get the point across? They won't be able to come back today so I have to wait until next week to get package number #1. They don't have a location in my city so I have to go out of my way. I can't believe I actually had to pay for this shipping.... Some recommendations for DHL -be more consistent. Keep packages together once you know they are for the same person and leave a slip each time. -don't be so lazy. It takes 5 seconds to look up a buzzer number and proper mailbox number. -When people call and leave specific details, write them down properly. read more

DHL Express is the worst courier in the world. They like to hold to your purchases and not make any delivery attempt. FedEx would never do this, they would make at least a few delivery attempts. If this fails, then leave a card for you to pick up somewhere. DHL must like hoarding your stuff and too lazy to deliver anything. Unfortunately, many businesses like to use DHL because they are cheap. You get what you pay for. The customer doesn't have a choice. If there was a choice, the customer would choose FedEx. read more

I had a bad experience with DHL at first, but Sanjay from Executive Response and Customer Care turned that around for me. I got a reply to my complaint within 2 hours and Sanjay did everything to address my concern and cater to what worked for me. read more

If you like the idea of an extra billing for $18.17 for your courier to deal with $2 in tax, then DHL is for you. You can't get this kind of service from any other courier. As an added incentive, DHL will only contact you by robot voicemail, because who uses text messages or e-mail? read more

I have to comment on the customer service here! I was impressed they made calls, gave me numbers for future use and found my parcel I was chasing around! Glad shipping was thru them. When my item arrived on the truck the front desk even went outside to dig it out it instead of waiting for the entire load :) thank you!!! read more

Used DHL global services twice and both time I spent many hours trying to find our shipment. On both shipments they failed to deliver. On the latest occasion they sent the package back to the shipping address even after telling us they would not. They later admitted they forgot to stop it in time. I spent numerous hours on the phone plus emails trying them to get it back to us - failed. Would not even give me a refund for the costs of shipping said I had to make a claim in the shipping country. Avoid these cowboys wherever they offer their service. Between countries they don't even communicate to each other unless you do the donkey work for them. The call centre just keeping repeating the same message and they never seem to find a supervisor or manager for you to take up the issue. Save your money and use another shipper. read more

Extremely disorganized and unapologetic. I'm usually very passive and understanding but they wasted so much of my time. Forgot to email me BOTH my barcode and indemnity letter and I had to wait on their online chat for 30 minutes to request something that should've been emailed to me automatically. They showed up and didn't pick up my package because I hadn't printed something I was unaware I had to print, so I rescheduled for 4 pm the next day and he called me at 10, claiming they close at 2:30 so I was forced to reschedule yet another day because of them. Not happy read more

This is my first time commenting here and i usually don't do this. But this horrible shame of a company should be banned from Canada, with horrible hostile phone customer service and an email service that takes them 3 days to respond (in case they respond they usually dodge touchy emails). Now about their "express" service, it took them 2 weeks for my express shipment to arrive, okay i can understand that but when you leave yellow notes on my door without even buzzing me or notifying me (TWICE) that i can't understand, then they hold the shipment in the airport that's 2 hours away and they refuse to redeliver it and ask me to go and pick it up that's not a delivery service. And here's the kicker, best part is when my opened was opened during the shipping they broke the laptop adapter and lost the power cord, what a lovely way to end a beautiful story. Screw DHL, and no this isn't one of yelp influenced reviews just an enraged guy. read more

I went with DHL 'cause I wanted to go with service that was a little more mom and pop 'cause UPS was bugging me lately. My issue with them is that depending on the distance, they contract out another carrier which means that you're tracking number either becomes void or more likely your package gets lost. read more

This is the first time I recall receiving an order that I had placed online via DHL. I was pleased with the full transparency I had on their website as to the whereabouts of my parcel every step of the way (instead of generic text with other companies that make a non-issue sound like an issue). I was also pleased that when I requested to have the item redirected to pick-up at the Howe location, DHL did not still go through with attempting to deliver to my address (or leaving my package unattended at my front door asserting that I was home and had signed for it whereas I was at work at the time, as I've experienced with other companies in the past), wasting a day in the process. The customer service provided by Lise at the Howe location was friendly, courteous and efficient. read more

Whether I'm ordering ordering local or online, international whatever, even if it means I don't get the product I want or have to refuse delivery when it gets here DHL will never ever get a single nickel out of my money. Terrible. Absolutely appalling business methods. Everything is automated which is the way of things but it is very difficult to get in touch with a human and when you do figure out finally where to send an email you gotta wait 24 hours for someone to get around to it. Very handy for express orders, I can't even begin to tell you the fury that "convenience" is causing me. Sent 3 to 3 different departments. My original complaint being the driver showed up with a slip with a number on it, no name, no delivery description or where it was from nothing, I had to track my shipment to find out he gave it to my clueless roommate that was also expecting a shipment but didn't pay for it so it was refused and he buggered off without further inquiry. "Refused by recurved." Ya well not if he did his job, I was downstairs expecting it. Called my local depot where the lady I finally got through the automated system to after hitting to just go through it all again to be told to hit zero, well clearly the robot system trained her because she was about as useful as one. Just kept repeating that it would be delivered the next business day despite being open for four more hours, and the first thing I said to her was that this was their error and completely unacceptable. After about 4 rounds of demanding to talk to a supervisor capable of making an actual decision you don't appreciate me talking to you like that!? You're lucky I'm not there lady. Boycott for life and this is just the beginning of my smear crusade. read more

Request an airport pickup, the next morning they Call me to say my package was downtown instead, then they say it's actually in Burnaby so I drive across the city to pickup in Burnaby and then tell me they don't have it and it's in transit in Richmond!!! What a waste of time, I took time off work for this $&@$ read more

I would not prefer dhl as a shipping company at all. First of all, they charged me $21, thinking that I already paid everything for the shipment fee and shits. Its actually quite disappointing since I thought it would be cheaper if I buy stuffs online but not all online shops use the right shipping company. Its just sad to think about it. Next is that they delivered it at the wrong time. After school is not a great idea to deliver orders/parcels for students because first of all, students might be busy studying or doing their own business. They also might have part time job like me, so no one can get and pay it for them. Secondly they might be somewhere else. Its after school! We like to have fun too! I would appreciate if you guys have the consideration to think properly and not over charge fees. read more

DHL is by FAR the ABSOLUTE WORST delivery company I have ever had the misfortune to deal with. Let me repeat that: DHL is by FAR the ABSOLUTE WORST delivery company I have ever had the misfortune to deal with. I updated my delivery address with the online services that DHL offer and they still delivered to the wrong address. I had to deal with several customer service representatives to be told the address update takes 24 hours to come into effect on their system. I updated my address 3 DAYS before delivery, and they still had the nerve to call me and tell me it would be another day before they could deliver. I have been inconvenienced by this company beyond measure and it is now my goal in life to spread the word of how awful DHL are as a company. Expect to see more negative reviews on every social media platform that DHL are associated with. read more

What a disappointment! My family sent me a very important package and after waiting for more than a week finally realized that it was on hold in Richmond! When I went over to their Howe st store learned that the reason behind that delay was the lack of buzz number!!!!! DHL staff were expecting my parents to write down my buzz number instead of bothering themselves to have a look at the buzz list of our building!! Can't believe it... read more

I got about 10 deliveries with fedex and each time, their service is the best. I got only 1 delivery from the US with DHL...If you cannot track correctly the parcel, you are not supposed to wait for 15 days. They come and no "card" in the mail box. I checked. No card, no correct tracking. It leads to chaos. As for their website, it is a nightmare. Red and Yellow are like DHL spanish website NAP TIME. I had to phone several numbers to get to the right one. Compared to QVC, Fedex, Sears, DHL service is the worst service I saw in 10 months here. I suggest DHL to beware the final collapse. I had a parcel wih 8 CAD value (missing item) from Europe to Victoria Bc, sent with Fedex. I can track i as if it were worth 300 CAD. of course it will take longer than the others, but you know where the parcel is. and if you have to stay home. If you are not there, you can see the tracking was updated. what to say? Fedex is Amazing. Probably the nr. 1 company in terms of efficiency, courtesy, happy staff (although oversworked). Their uniform is to me, the symbol of 10/10 good WORK DHL? no thanks. read more