The staff at DHL Miller Rd, Richmond , BC. are truly amazing, they have been so helpful and kind. I will never use another courier. Thank you guys for your incredible and professional service. read more

Service was top notch! I had a parcel from the US that needed duty to be paid. Once I had done this, I was informed that this is where I was to come to pick it up. Central, easy to find Downtown location. It was very clean and modern inside. The girl that helped me was named Lisa. She was super friendly, and customer service was too notch. I was in and out very quickly. Recommend! read more

DHL on Howe Street is the worst run and employees are terrible. I have given them several trys but too no end something always goes wrong. Dirty looking store too. A revamp of this location is needed and staff re-educated. read more

Recently, I visited a DHL representative at Skymart, located at 1816 West Broadway, Vancouver, BC. After waiting 15 minutes for her to finish a phone call, I asked about the cost of sending four PR cards to an Asian destination. She initially quoted $256, but after I hesitated, she recalculated and offered a discounted price of $192 due to her employee discount. However, she didn't mention that taxes would be added, which brought the total to around $218. I then inquired whether FedEx or Purolator might offer a better rate. She told me that Purolator doesn't deliver to that country and that FedEx is unreliable, with a price likely similar to DHL's. Despite my reservations about the questionable service, I decided to proceed with DHL. Later, out of curiosity, I visited another DHL location 11 blocks west at 2900 Broadway, where they quoted me $120 for the same shipment. I was shocked by the significant price difference. I returned to the original store to request a refund, but the representative told me their policy does not allow returns. Even though my items were still on her desk (despite her efforts to hide them), she refused to return them, citing store policy. She also claimed to have sent me a tracking number, which was not true--I received the tracking number only about 20 minutes later. I am perplexed by the large discrepancy in pricing for the same service from the same company. I contacted DHL to address this issue, and this is the response I received: "Based on the response received from our retail management team, we would like to inform you that the cost structure for our services is established through confidential agreements with our retail partners and DHL. Unfortunately, we are unable to disclose specific details regarding this arrangement. The rates may vary between the DHL website, retail partner locations, and DHL-owned service centers. Rest assured, we have shared your feedback with our retail partner and have emphasized the importance of staff training and maintaining the highest level of professionalism to prevent similar issues from occurring in the future. Your concerns have been taken into consideration, and we will ensure that Skymart adheres to the necessary regulations. We deeply regret any inconvenience or frustration caused by this recent service lapse, and we are committed to learning from this experience to enhance the quality of our service in the future. As all your concerns have been addressed with the relevant departments, we will be closing the complaint at our end with no further follow-ups. Please consider this matter resolved from our perspective. Once again, I apologize for any delays or inconveniences you may have encountered during the handling of your shipment. Your satisfaction is important to us, and we appreciate your understanding. If you have any further questions or require any additional assistance, please do not hesitate to reach out to me directly. I am here to assist you. Thank you for your patience and cooperation throughout this process." I was shocked by this response and will definitely avoid doing business with DHL or Skymart in the future. I might expect this kind of business practice in countries I associate with corruption, but not here in Canada. read more

They demand money right before the delivery instead of before purchase is made + they are expensive. They hope that person who bought that item and pursel is almost arrived, will not reject them. We will. Because of such meanness is really disgusting. Even if their price would be 1 coin, i have to know before i have placed my order with any company, i have to pay this one coin. I don't care how much delivery, tax, etc.... I need to know how much my purchase will cost me, before i say yes, not after. After is too late, i did not promise to pay. By BIG LETTERS , BRIGHTLY and CLEARLY and BEFORE customer makes the decision, honest people indicate their price. Not in "terms and conditions, not somewhere in the far corner by almost invisible letters -- CLEARLY and BRIGHTLY and BEFORE order is placed, please. Otherwise i have to check for delivery company every time i buy something online, and ones i see DHL -- i have to refuse to buy the product. read more

November 30th, I'm getting married to a guy that I am crazy about (love you, Chris A.!), so that means I need a wedding dress. In my opinion, it's a waste of money to spend hundreds, or even thousands, of dollars on a dress you're only going to wear once, so I decided not to buy a "wedding dress", but rather, a dress to wear at my wedding. (Also, this is my second marriage, so I'm not fussed about having an actual wedding dress. Been there, done that.) After failing to find any suitable dresses in a brick and mortar store, I ordered a couple dresses online (I couldn't decide which dress to get and they were reasonably priced, and my mom said she'd help with the cost, so I ordered both) and they were shipped by DHL. When the dresses were on their way, I was notified via text and email by DHL. I was given a tracking number, with which I could easily track my shipment online, although DHL kept me informed of any updates. (While I'm pleased with being updated, it was a bit much; I would be texted AND emailed about the same update, and in one instance, I was called too. Great, yeah, I know, my package is on its way. Got it.) On Thursday, I received an update (by text and email) about my package arriving in Vancouver by the end of the day, and I was given the option of having the package rerouted to one of their business centers. I chose to have the package rerouted, as I was worried that the package would be left at the front door (I was not familiar with DHL's policies, and the notification said a signature wasn't required), and conveniently, there was a DHL center a couple of blocks from my work. I went to pick up the package on Friday morning, and it was a simple process, no issues. Also, the employee was really friendly and helpful. She answered some questions I had and explained DHL's policies (they will not drop off a package at an apartment building unless the recipient or a concierge is there to sign), and informed me that in the future, if I ever have a package shipped by DHL, I can put down a DHL center's address instead of my home address, and have the package shipped directly there (but of course I'd have to know that the package is being shipped by DHL, although having it rerouted was easy). All in all, I was pleased with the service I received, and there were no issues. The only slightly annoying thing is DHL sent so many notifications, yet oddly enough, I didn't receive a notification, either by text or email, that the package had arrived at the DHL center. Not a big deal because I could look online and I knew it was going to arrive on Friday, but odd. [Yelp collections: Wedding] read more

Waited all day for an important package only for them to tell me that they could not reach me at home. I was at home the whole day and did not hear even a doorbell ringing. I suspect the courier just sat at Tim Hortons and checked "attempted delivery" in their system and moved on. Had to request the package to be delivered to a centre for my pick up. Most courier services are bad, but DHL and Purolator have to be some of the worst. read more

There is almost no point in me leaving a review as it is identical to so many others. They fail to deliver to a 24hr concierge building when absolutely nobody else has that problem. I receive packages from everyone else without an issue. I think the delivery people just sit in their truck at a Tim Hortons somewhere outside town and enter "attempted delivery" for each package on their route. I've had this happen three other times with them. Once I was never able to get the package, and it sat in Richmond until time expired and they returned it to england. The time I wasted on them, the number of phone calls, the conflicting information, ugh. The other two packages I had to go to Richmond to get as well, after "attempted delivery". Bullshit. *every order i've had with DHL has a failed "attempted delivery" to a 24 hr concierge building* I've now got this happening again with an order from the US. From now on, if I try to order something and they don't say who the shipper is, I will check before I order to make sure it's not DHL. I cannot believe how inept they are, and it's not just an occasional whoops. They shouldn't even be allowed to be in business. In general: 1) They lie about attempting delivery 2) They do not leave attempted delivery notes 3) They do not attempt delivery again or actively communicate. I've had to spend hours trying to track things down myself. 4) Once you do get ahold of someone, everyone has a different story and tells you to call someone else. read more

I'm standing in the line up waiting to pick up my package. My biggest pet peeve is BAD CUSTOMER service. One guy is helping customers which of course are missing ID etc, the other person is fiddling around at a kiosk. SERIOUSLY??? Why not help out her co-worker!? Does she not realize that he needs help?? What about the customers?? Sadly, I may need to use this location as it beats going to Richmond. read more

DHL Express - Waiting waiting - Couriers & Delivery Services Near Me - Vancouver, British Columbia

this is the time number 10, everytime I have a delivery from dhl, I wait for them on the door of my building, at this time I track my package on my mobil phone, then it suddenly shows on the tracking that "they attempted to deliver my package and they could not find anyone" even though I am waiting on the entrance, I do not see their delivery, then the second day I do the same and wait for them, then they repeat the same story, until I go online and choose the option to pick up my delivery from their point dhl. dhl is so bad and liars, I could not find how to put ZERO START. SO BAD SERVICE BE CAREFULL TO NOT LOOSE YOUR DELIVERY WITH THEM After ten time with the same story never again to buy something delivered with dhl. Viva FEDEX and UPS read more

they lost my mother's pearls. I was sending them to my sister for her wedding in Belgium. They were supposed to be there the day before her wedding. showed them in Belgium on the Tuesday. that's as far as tracking went. that's been a week now and still no change on the tracking. I have used DHL twice before and had no problem. I will never trust them again with something that's important. So disappointed and angry. read more

Horribly unprofessional,disorganized,deceiving... Stay away from DHL! They are everything but Express and have no idea how to do their core business; Horrible customer service,one person telling one thing,another completely different; they can't locate shipments ,they ignore booked timings etc.You just can't rely on them. read more

I recently had an incredibly frustrating experience with DHL shipping. My package, which was supposed to arrive within a week, ended up being delayed by over a month! When I tried to track it, the information was confusing and outdated. Customer service was no help either and delivery service do not fucking call you, shit experience, paid 32 bucks for shit read more

I've been waiting for a package from Dhl with vague updates. I get a text that my driver is close so I get ready. I see him pull up in a van so I wait at the front door. He looks at his phone for a bit and then drives off. And then get an email that said the driver tried to drop off my parcel but I wasn't home. I literally watched this lazy bum not even get out of the van and then lie about it. He didn't even drop off a shipping slip. I called customer service right away and they even contacted him and told him to bring it back but he never did. I'm still waiting for my package and I have no idea what's going on but this has been a horrible experience and you should look elsewhere to ship. Lazybone liars with no ethics read more

Never again. Ever. Rude, lazy, the worst customer service. $20 customs charge for $25 item. Which I SPECIFICALLY did NOT authorize to be dropped off but paid for signature delivery. Instead, it was thrown on smbd else's porch. When I checked status - delivered. WT HELL. I am at home the whole day. As it turns out, it was delivered to one of my neighbors . If I ever see DHL as the only delivery option, I would rather not buy . That bad. Surprised they r still in business. 1 star was WAY TOO GENEROUS! read more

Don't Ever Use This Company!!!!!! Ugh - the worst! After the package was not delivered because they would not allow the building manager to accept my package, I had to wait until Monday to call because they are not open on the weekends and are on EST time - what century are we in where an international courier doesn't have customer service except during the week and EST? I asked for my package to be sent to a pick up location near me, they said there wasn't one - even though I gave them the location and the locations official number that says they are legal representatives for DHL... I received an email saying my package was at 'the only' depot...so I went all the way to downtown Vancouver, paid 8 dollars to park only to be told my package wasn't there and that they didn't know why but it was still at holding center in Richmond. They said they would request it to go to the depot and let me know when it arrived... no notice. Is it there??? I called Customer Service - they are going to look into it and get back to me. Then it was Christmas ... My parcel has been in limbo since December 4th. Completely unacceptable!!!!! Still have not got my parcel! Who only has one pick up location in all of greater Vancouver??? Don't Ever Use This Company!!!!!! read more

Outrageous brokerage fees! They try to make it impossible to self - clear and pay CBSA duty /import fees yourself.. I've spent 5 days trying to obtain the documents needed to pay CBSA directly and DHL has given me nothing but the run around! I refuse to pay more $ for brokerage fees than the item I ordered costs. read more

Shame on you DHL. Worst services and a big liar. They never come back to my with all my complaints, I can't even get back my package. You are zero rating not even one star. read more

Ordered a package to be left at a service point, site said it'd be available from 12 to 5 on Saturdays and 9 to 8 on Mon-Fri. Figures that would give me plenty of pickup and time. Well no, turns out they lied: second email, after the service point received my package, said they were only open from 9 to 5 Mon-Fri. Now I have to take time off work to get my package before they return it to sender. Bunch of bait and switch grifters, it should be illegal to mislead customers like this. read more

Just disappointed overall with DHL and their international services. The service used to be much more straightforward and simple. Now, in order to ship a small package from the US to China, customs is requiring additional paperwork. OK, no problem, you need some additional paperwork. Well I tried shipping two packages - on my first attempt, set everything up on the portal, packages were picked up by driver (which btw, DHL should not even allow their drivers to pick up packages if the paperwork needed to ship is not already in place) and both packages returned 3 days later. I set it up again, this time I called and spoke to one of their reps, did exactly as I was told and shipments were again returned about 2-3 days later. On my third attempt, I took it to a mail center (which the mail center shipped through DHL and setup shipment on their end, I thought "these people are mail professionals, they have to know how to do it!"), still no dice. My 4th attempt, I tried again myself and spoke to a international rep (again), he told me to do the paperwork differently than the last guy (so their customer service team members aren't even trained properly on the new paperwork necessary to ship from U.S. to China), and this time around both packages made it out of the U.S., but got stuck in two sorting centers in China. One of the sorting centers released the package, so finally made it to the intended recipient (which was not easy either, I had to have my recipient call them to discuss how important it was to get this package released) and the other package I actually have to hire a 3rd party agent (this was recommended by DHL too!), in order to get package released, which is completely ridiculous. The items I am shipping are literally small samples, originally manufactured and produced in China, and I am just trying to send them back to my factory. We import full containers during the year, so the fact that I have had this much trouble getting these two packages out is just super annoying and waste of time. Now I have spent 20 minutes writing a bad review...get it together DHL!! The reason I have given two stars is a) one of the two packages finally made it after 4th attempt, and b) I have used DHL a few times in the past without issues. read more

Excellent service! The staff was quick and efficient. I was worried when I learned that my package was being delivered with DHL. But I was easily able to change the delivery location with the app - super easily! The text notifications were perfect. I will always use DHL going forward. read more

Disappointed with misinformed customer service agents. My package was supposed to arrive on the 31st of March but it said on 31st morning that it was withheld due to charges. So I called customer service to inquire, and they reassured me that this was an error in their system and that I would have my package within the day or at the latest on the 1st of April. I called again this morning because the system still showed the charge- and it was then that I was told that I did have to make a payment and that my package would arrive today if I made the payment ASAP. I made it immediately but it never showed so I called again and apparently I "missed the deadline" for my package to be mailed today so now I'm only getting my package on 5th April because of the long weekend. Their misinformed agents caused my package to be delayed by a total of 5 days. read more

Today, their tracking showed my shipment was out for delivery today. I was really looking forward to my purchase. Guess what? DHL driver is definitely a BIG liar - and possibly quite lazy! SHOCKED when doublchecking DHL tracking to discover that driver states: "Tried to deliver - nobody home." Total crap! If he was here, why is there no notice on my front door? I often order from Amazon. And ALWAYS hear doorbell, door knock, and my front gate opening. I am always home - working in my home's front office. (And even there, I would have seen DHL's truck - and driver - and hear the doorbell, etc.) . . . Unless of course both DHL's truck and driver are both invisible and silent! For the last 3 hours I have been in the front yard / or sitting in my kitchen having lunch. (Eagerly looking forward to DHL delivery.) Incredibly poor business ethics - lousy customer service!!! read more

DHL delivery is terrible in Vancouver. The delivery address has 24h concierge and they said package not delivered because no one was home and did not contact me. Do not use. And the tracking website doesn't give any info on what to do, who to contact or where to go if your package is held up. read more

Shame there is a no star rating. DHL says attempted delivery EXCEPTION! no explanation, and no notification to me, it was only after my customer asked 11 days later that I saw there was an issue. Apparently the item was scanned onto the delivery truck and then disappeared. The custom has a 5am to 11am front desk. Just terrible service, I am done with DHL. read more

In the Vancouver West End - They are consistent - - - WORST SERVICE EVER 3 times in 3 months the driver has FAILED to deliver You get an email to say that they will deliver in the next 2 hours - only 2 minutes later to get another email to say nobody at home and unable to deliver. LIARS LIARS LIARS!! - We are at home but you didn't ring the Door AND you didn't leave a Failed-To-Deliver note - So how are we to believe that you were even here? Instead we have to wait 48 hours to walk to your office to pick up the package And we're expected to accept that after paying so much for your service? You only have to read all of the other comments here to realize you're not alone on this rip off. Since most of the time we can't select who is going to be the delivery service of choice from the suppliers we order from, the only alternative solution is that ALL the DHL Vancouver Management Team should be FIRED (and they shouldn't expect to get their termination papers delivered by DHL... FEDEX will do a far more reliable job!!!) read more

"Delivery attempted; recipient not home" is what the tracking information says, except no attempt was made to buzz my unit and I have the call logs to prove it. That was two days ago and I have not received an email or anything else informing me that my package could not be delivered, please arrange pickup or redelivery. Instead there's just 'Shipment on hold' for three updates in a row. So now I'm going to go to the DHL branch downtown to see if A) my package is actually there and B) how much they're going to charge me in extra service fees because DHL is a complete ripoff and will double or triple the shipping cost that I paid when the product was ordered. I will then inform the seller that unless they stop using DHL I will never shop from them again and had I known in advance that they used DHL I would never have bought from them. Why anyone uses this scam of a company is beyond me. read more

Absolutely terrible. "The address caused some confusion with our driver." So...no text? No phone call? Brokerage fees on top of duty totalling half of the cost of my purchase? Never again. read more

If we could give a ZERO rating we would. DHL is THE WORST delivery company ever. My partner has NEVER successfully had a delivery to our home address. DHL always says "no one home". However, my partner has been home EVERY SINGLE TIME the delivery was so called "attempted." At this point, if DHL is the only option for delivery, we will simply request they deliver to the nearest DHL office as their drivers are completely incapable of doing a proper job & continually lie about attempting delivery. What an abysmal company. How embarrassing for it to even be in business. read more

I shipped DHL Express package from US on 8/8 it was supposed to be delivered on 8/12. It's now 8/20, the last tracking update I received was on 8/14 and no one seems to have any answers about the whereabouts and updated est. delivery date on this very time sensitive shipment that's already a week overdue. Once this package gets delivered, I'm requesting a refund and cancelling my account. You're dead to me, DHL! read more

They don't even deserve one star. They don't buzz and said "attempted delivery" and the delivery guy is fucking lazy. He told me to come down since he got lots of packages to deliver in the condo. Stupid. Do you know how many packages to deliver on his hand when I came down? Only FOUR including mine. If you get paid, do your job man. read more

I placed an order on Black Friday expecting the package not to arrive until after Christmas--pleasantly surprised it arrived today! Thank you so much and Happy Holidays!! read more

I'm sorry Steve O that you find our reviews inaccurate, but some of us haven't been so lucky with DHL. I'm still waiting for my graduate certificate to be delivered from NZ. We were home waiting for this on my day off. The driver didn't bother ringing the buzzer. Then I asked for it to be delivered to work, they never showed up. When I spoke to the agent, they were not helpful with locating the item either. So it's not really for you to say our reviews aren't accurate. So please have your individual experience reflect on your reviews. Now I have to go into this branch to pick it up since I no longer trust their skills to deliver this package. Let's hope its there. This review is not about this DHL branch particularly, but its a reflection of DHL Canada as a whole organization. read more

Holy Christ on the cross do I hate dealing with DHL. All shipping and courier services are kind of a pain in the ass, but living in Vancouver and dealing with DHL is torturous. They don't have a downtown depot, so when they helpfully try to deliver your package IN THE MIDDLE OF THE WORK DAY it eventually gets rerouted to their depot in Richmond. Which conveniently enough is not accessible via transit! That's right, it's either con a friend into driving you there or take a cab from the airport! After two such experiences I eventually resorted to getting a package sent to my office thinking for some insane reason that that would yield a more convenient experience. What can I say, I've always been a dreamer. Lo and behold the driver, despite having my work and cel number didn't bother to call and when he couldn't find my office in the building left and sent the package to Richmond. AGAIN. Get your shit together DHL. You are a package delivery service, your raison d'etre is to make sure I get my damn package. And considering what you cost to use (which make no mistake, I wouldn't if given the choice) I should be getting that shit presented to me on a silken pillow swaddled in perfumed gauze by a girl dressed like the Orion Slave Dancer from Star Trek. Instead all I get from you is the nagging feeling that no matter what I ordered it wasn't worth the frustration of dealing with you. You hear that businesses? Your choice of package delivery service could potentially dissuade me from shopping with you. Up yours DHL. read more

Since this review was right on the homepage, I thought I should contribute a review since I too dislike DHL. I deal with various courier companies on a daily basis and hands down DHL is the worst. No comparison at all. First off DHL is terribly unreliable, like really really bad! Secondly for a company like DHL, they have the worst website known to mankind; Not only is it very amateurish but it's confusing as hell to navigate and if your hoping to ship through their website, don't count on the order going into their system, its so poorly designed that it will not. I do not dispute that DHL has some of the lowest rates but that comes at a cost. If you are not concerned about a major courier company losing your packages, or forgetting to pick up a shipment or making you or your client pick up there package at their depot because they won't deliver it, then I strongly recommend using DHL. You will strongly regret it! One more thing, they really need to get with the times and get out of the stone age! LOL Ship with FedEx or UPS if you want a fast and reliable courier. read more

Downtown Vancouver delivery critique, not specific to this location - estimated to ship today. Hooray! I have the day off, with buzzer code, for my apartment. Near noon I see the status updates to "delayed in transit". Me: shoot, the snow is that bad? Ah well, I'll go out then. Door: heya- sticker here from DHL saying you weren't home. Me: rageface.gif What the heck is this? Time quota, so can't be bothered? Too many unanswered buzzes, so didn't try? Well, then have a 1 star review. Eff. read more

I'd like to give them less than 1 star. Zero customer service. Claimed my address was incorrect and the only option was a pickup. This was after paying duty. Spent hours trying to sort it out. Finally gave up and will pickup package! read more

If only I could give a zero star rating... I purchased something online, they used DHL for delivery. I tracked my package via DHL Tracking (on their website). It showed as delivered...but I didn't receive it. I contacted DHL via phone, they confirmed their driver delivered it to the wrong address. DHL downright refused to address or fix the situation. They said I need to contact the site I bought it from, and that it's not their problem. What?! There mistake, but not their problem?! What?! And if that wasn't bad enough, the customer care agent hung up on me! Now some else has my package (that I paid for) that they can use and got for free. What a disappointment! Will never use DHL for personal courier! read more

Dealing with DHL has made me feel like I'm in the twighlight zone. My package has been in Vancouver for over a week and they still haven't managed to attempt a delivery yet. Tried contacting customer service to ask if I could just pick it up, nobody got back to me. read more

I would give 0 star is I could. I had a pick up scheduled for Tuesday. They told me they would arrive "anytime between 9am and 3:30pm" and could not narrow it down. Ok, I'll stay home from work that day so can give DHL my shipment. They don't show up. I call a very rude "customer service representative" who tells me she didn't know why they didn't show up, and re-scheduled the pick-up for Wednesday. I can't stay home from work for 2 days in a row, so my partner does. DHL still doesn't show up. Déjà vu. So I call another very rude "customer service representative" who tells me she doesn't know why they didn't come, and tells me she re-scheduled the pick up for Thursday "anytime between 9 and 3:30". It is now Thursday night at 7:12 pm, and guess what? Yep, they did not show up! Avoid, whatever you need to do, avoid this terrible company. No "money saving" (I am not even sure you save money) is worth this hassle. read more