I received a text message from downstairs neighbor that a leak in their shower had happened and was anything happeneing in my unit. I was not in the bath at the time and had not been for several hours. the downstairs neighbor after stopping to have breakfast made a sudden decision to call for emergency service. I received a single text message but it did not state that anyone from any company would be stopping by my place. Suddenly, a knock at my door and there is a plumber there who says he has to get into my unit. No uniform and when i ask who is he with he tells me the building management company. I tell him I did not call, and there is nothing leaking in my unit and I don't see why he has to do anything, but suddenly he threatens me by saying that if he can't get in he will just tell the building management company it was me and I would have to pay for everything. So yeah, stupidly I should have called the police but did not and allowed him in. he then proceeds to fill up my tub and drain it and no leaks and he can't see any leaks but because one of the shower walls has a hole in it he makes the enormous leap that of course its me even though its incredibly cold outside and a burst line or frozen junction might have just warmed up and started to leak some. Regardless of those issue, when i ask for his cardk he won't give it, tells me he does not give reports to people and proceeds to tell me that his supervisor will maike the decision based on his photos and deescriptions only. Make what decisions and by someone who is not even there? Despite the stupid things he said he did not present me with a badge or even tell me he was with Stevens. I only found that out three days later and so I called them and began to setup appointment. During the conversation I just mentioned that their employee sort of bullied his way into my home because of what was considered an emergency(which this was not), It must have been the owner who then suddenly refuses to believe me and says he knows his employee and that I am making up an out and out lie. No uniform was worn and I confirmed that with the neighbor above who also did not know they were coming in, no card no report at the end, and then the only reason the neighbor knew who the company was is he followed him outside to see the van. The owner told me he would call me back after he thought about it, because he said it made him uncomfortable to come back to my place since I complained. Boo hoo, if this is what passes for customer service I will press my management company to find someone else. I am sorry bur if I wanted to waste this much time on a company for a lie then I have a small meaningless life. Dont use Stevens its clear they are out to gouge anyone they can and I am certain they will attempt to say the whole service call was my fault and I will have to pay for it. An awful company with people who make up any story they can think of to make it seem lke you are the problem and in no way could they have done anything other than their normal self. I had someone with me at the time who heard parts of these conversations so I am not making any of this up. read more

This is regarding customer service, as no work was performed. I spoke with Mike at Stevens plumbing multiple times over three days after my water heater died and I tried to decide both who to have replace it and what brand of new heater to get. Mike was friendly, patient and very helpful in sorting it all out, EVEN when it turned out that I went with someone else. I went with another company mainly bc once I finally was ready to do the install, they could come out first. Stevens was did not have the very lowest price but nor we're they the most expensive. And really they were only about 100$ more than the lowest price, which I think is worth it for the professionalism. Recommend them! read more

Caveat - They did not do plumbing work on an emergency for me because they were too busy ...... BUT ...... Richard was the only plumber out of 5 that I contacted through Angie's List who replied to my email. He was helpful and even better rearranged one of his workers schedules to come out and take a look at my situation. Unfortunately for me I went with a plumbing company that was able to come right out (See my review of 4Fast Plumbers). He even connected me with a crew who cold dig up my yard. I will use him next time read more

Steven came out to my house early in the morning on a Saturday with pastries to assess my plumbing situation. He was extremely honest and presented me with my options, all of which unfortunately would require massive construction to the inside of my home. I ultimately decided not to pursue the project after consulting with Steven. I respect his candor & honesty, not to mention his warm & welcoming attitude. You can't go wrong with this company. You feel like you are dealing with a friend who has your back! read more

Stevens plumbing did a great job and offered me a good price on the plumbing for my business. I'd recommend them to anyone and I appreciate their service. read more

They claim to be open but it's really a useless answering service that just hangs up on you.

We had a leak under our kitchen sink, but couldn't tell what was leaking. Stevens sent out a plumber, who determined that our faucet needed to be replaced. We went back and forth on whether to go with one they had available or one we could buy on our own. In total, they came out three times, installed one of theirs, then (when we didn't like the look) were more than willing to replace it with one we bought separately. They didn't charge us for each visit separately, but charged us a single charge after three visits and really only charged us the equivalent of a single visit. Overall, we were very happy with the experience. read more

Was told that "this company does not do any work on AC units." The listing seems a bit misleading then, when it clearly states HVAC and air conditioners. read more

These guys are amazing! I work for a small management company and use them everyday on 90% of my properties. They are always friendly, prompt, and give exceptional service. Hands down by far the best plumbing company! read more

Excellent Service. They came out to fix a stoppage and when they realized it was a running trap issue, they said they wouldn't charge us for the two hours. They came back the next day and when they couldn't find running trap, Richard called DC Wasa for us to submit plumber's report. He only charged us for an hour of work, and was extremely responsive and helpful in explaining the problem an our options. Great Customer Service! read more

Great customer service. One of their guys came to our house the same day that we called. We needed our toilet fixed (we had tried to replace the hardware ourselves). Our toilet was fixed with all new parts. Entire bill was less than $200. Next time we won't bother trying to fix the plumbing issues ourselves - we will call the experts at Stevens. read more

Have used Stevens Co for several small and large plumbing jobs. Always happy with their service.

I appreciated the fact Stevens was able to come out at short notice to fix our leak. However, they charged $390 to replace a cartridge which is a very simple repair. I believe the breakdown was $75 for the service charge and then $175 per hour? I don't understand why it took so long and I believe we were charged for the time required to go out and get the part. Also, now our faucet has a slow drip and it wasn't dripping prior to the repair. read more

I had a leaky faucet in my half bathroom. Stevens was prompt about calling me back (I left a message with their answering service on a Saturday). Will, came over and not only fixed my issues quickly, he also pointed out some faulty building work. He then checked my other bathroom to ensure the same mistakes were made there. Will was thorough, fast and clean, and the overall cost was very reasonable. I will be sure to contact Stevens Plumbing for my future needs. read more

These guys are good. Professional and friendly. The guy they sent wasn't too familiar with the disposal I had them install he figured it out and didn't charge me for the full amount of time he spent. One month later and it's not leaking. Good family business. read more

Steven's Plumbing provides timely, honest services, at reasonable prices. It is hard in DC to find such quality in tradesmen, but Steven's is just that. They are efficient, practical, and don't try take advantage of you. I have had them out twice and both times I had a good experience. Super refreshing to find these folks. read more

Top-notch! Prompt, reliable, professional service. I recently had several plumbing issues in my home, to include leaky bathroom shower faucet, leaking from a corroded valve leading to the hot water heater, installation of a water line to my refrigerator water dispenser and ice maker, and eventually replacement of my hot water heater. I am exceptionally well-pleased with all of the work Stevens Plumbing has done and highly recommend them to other home-owners. read more

I am always scared that I'll be taken advantage of when getting home repair services, so I was pleased with Stevens Company. I had unexplained mold and water damage in my basement, and long story short, a pipe was leaking. I found Stevens Co. on yelp and gave them a call on a Monday. Alex--the plumber assigned to me-- came later that week. The company called me before to make sure I was home, and Alex was on time. He took off some dry wall, identified the leak, explained his proposed course of action and sought my approval before he went forward, which I appreciated because I've had folks just go forward and assume I'm cool with what they want to do. The thing that moved my 4 star to 5 is that Alex needed to wait 20ish minutes while someone from the office brought him some supplies, and he did not charge me for that time (the company charges $85/half hour, plus a $75 service fee). I paid by credit card and received an invoice that clearly noted the issue. I am very satisfied by the experience. read more

Great customer service and very reasonable prices. We've been using them for years on our old house and have never had a complaint. When our pipes froze they sent a manager from the office out to fix the problem when all their guys were out on jobs so we could get our water on ASAP. It's that kind of thing that creates fanatical loyalty in Stevens' customers. read more

I don't think I've ever posted a review before. But just wanted to hop on and say that Will from Stevens is great. We had a leaky shower that was raining water down on our neighbor...on Mother's Day no less. Will showed up fast, but more importantly, in a good mood. He diagnosed and fixed the problem quickly, all while giving our dog the attention he craves. At one point, our pup was sitting next to Will as he lay on the floor looking into the shower access panel. Most people would've been annoyed. I thought for a sec Will was going to put the flashlight in his mouth and let him help. I can't comment on the pricing, since our condo paid for it. But overall, very satisfied. If our owner allows it, I'm going to call Stevens/Will instead of their preferred plumber. read more

Just had a great experience and had to share. Called Stevens for an outside pipe clog, and spoke with Dave (I believe). He couldn't have been nicer and got us in as soon as possible. (He even called back to offer to move up the date when he had a cancellation.) Alejandro showed up within the promised timeframe (maybe 15 minutes after the start) and got right to work. After taking a look at the problem, he had to run back to the shop to grab another tool, and didn't charge us for that time. He addressed the issue (a clog and some roots), advised next steps (use Root Killer), and explained what would happen if the next steps weren't 100% successful. (He even fixed our screaming toilet in the guest bathroom after hearing it, AND gave us two $25 coupons!) Overall a friendly, stress-free experience. Price is competitive, customer service is cheerful, technician is skillful and sweet. Will definitely be my go-to for future plumbing needs. read more

A year and a half ago I called these guys thinking I needed a new water heater. They came very quickly, checked, and recommended changed a couple of parts instead. This bought me a year and half without the expense of a new heater. Today I woke up and there was no hot water. I called these guys at 8:30, a supervisor came by within 90 minutes to take a look, and in the afternoon the expert worker bees came to install a new heater. Everyone involved was courteous, knowledgeable, clear and helpful. It really doesn't get better than this. read more

I wouldn't say they are the best. Just called and they said they couldn't have service to my house for another week. Do they think someone is suppose to stay in a house with a clogged toilet for a week? I'll never call them back. 24Hr Emergency service my butt. That's false advertisement. read more

Stevens Plumbing came in to fix a non-working garbage disposal. A former tenant had let a penny drop in and it killed the disposal. They were able to fix it quickly and despite my initial request to replace the disposal, we were able to cancel that and save some money. Fast, effective, and professional. Also because it turns out our condo management company uses the same company, I got an additional discount. read more

We had a pipe burst in our kitchen sink at 8:30/9pm one evening. I called this service around 10pm and was told I would receive a call back from the dispatcher with information about when the on-call technician would arrive. They never called back, which is worse than calling and saying no one would be arriving that night. read more

Difficult company to work with. They came to my apartment 3 weeks ago and said I needed a new part for my faucet which they would order. Three weeks later, no call from them. Took me a couple of days to get a hold of someone who said I need a new faucet (he thinks), but the guy who handles that, or my unit is not in and "he does not know when he will be", then he hangs up on me and when I call back he says he doesn't have the time to speak to me, even though I paid $175 for the initial appointment and have been waiting... read more

I had a leakage problem in my water tank pipe line for this I called the plumber he came to me and fixed the issue in a short time also at cheap prices. I would highly recommend him without any hesitation. read more

Sloppy, unprofessional and rude. I had a really unpleasant experience with Stevens just last week. I hired them to do three things: replace the bathroom sink, replace bath/shower plumbing (I was having it retiled) and install a new gas stove. The gentleman that came gave an estimate of 1 hour for each project - which I thought was rather high, but agreed. In the end, he was at the apartment from 11:30am - 6pm. I was not there during the plumber's stay, but I had painters who were. They told me that the plumber took a lot of trips out of the apartment. When I got home, the stove wasn't in and the bathroom was a complete mess. The plumber had even used one of my good towels, it was completely soiled with black gunk, wet and just left on the floor. There was debris in the bathtub and all over the floor. When I called the next day to complain, I spoke to a gentleman, Mike - who was extremely defensive and rude. He was clearly more interested in defending the maximum number of hours he could preserve on the bill - didn't really care that he had an unhappy customer who had come home to a complete mess, soiled towels and a stove that wasn't completely installed. Really terrible experience - worst experience I've had with any service provider ever. read more

Came out to fix a clog that occurred right before we left on a week long vacation. It seemed to be resolved and although it was a little pricey, I expected that with emergency service and I was satisfied, at least temporarily. When we returned from vacation, and began using the bathrooms affected by the clog it was clear the issue had not been fixed. I called on a Sunday evening to try and get emergency service again and I was told they wouldn't come out until the following day, but that they would call between 7:30 and 8:30 the next morning to set up a time. They didn't call until after 9:30 to tell me that someone could come between 11 and 1. I asked if it could be later in the day since I had gone to work after not hearing from them as promised and was rudely told if I couldn't be there at the time, it would have to wait until the next day. My review is based on the fact that the problem wasn't fixed properly the first time and that 24/7 emergency service really means during business hours, at their convenience. read more

Prompt service and very knowledgeable. Juan came out. Only charged me a travel fee when he could not find any problems. Gentleman who answered the phone was also as polite and helpful as he could he could be. I have other properties and would not hesitate to use them again. read more

So I called this company today to see about getting a quote and spoke to their answering team. The guy that answered informed me that he didn't know if they gave free quotes or not. So I asked what their hours were as online here it says 24hrs a day. He informed me that they are open from 7:30am-5pm on Mondays...It was 4:40pm. Would you do business with a company who closes whenever they feel like it? No thanks! read more

From my first call to the time my technician Alex left, nothing but great service! Affordable, no-nonsense, and fixed the issues without trying to price gouge! I highly recommend and would use them again! read more

I called Stevens for a toilet repair. As always, I was nervous about the $ clock ticking but he was experienced, efficient and out in 30 mins. as it was as simple as the mfr told me it would be. I would highly recommend them. He even wore booties on my carpeting. read more

Since moving into a house we had slow drains that were getting worse. We also needed to have the shut offs for the washing machine replaced before we could use them (they sprayed and leaked when turned on). I set up an appointment for the following week. The staff member asked lots of questions so that the plumber knew what to expect when he arrived. The representative arrived within the window that had been indicated. He replaced the water hook ups in no time and then got our washer set up. Both the bathroom sink and the tub drains were clogged. He snaked the tub and said that might fix the sink but it did not so then he snaked the sink too. The tub job was pretty quick but the sink took some time. Not having been in the house long we were worried that there could be a more serious issue, but he had them flowing well. Everything was completed in just under an hour. I thought he worked very fast. He called the office to write up the bill, I paid, and he was on his way. Everything has been working great. We are very happy with the work performed and I will certainly use them again as other needs arise. read more

I have used Stevens Plumbing on two occasions over the last two years. The first time in 2012 they replaced my kitchen and bathroom faucets and the second time (this month) they replaced my bathroom since drain and shower head. Both times, they arrived on time and completed the job thoroughly. I have not had any issues with their quality of work or service. Their prices are reasonable too. Based on my experience, I'd recommend them. read more

If you are looking for "your" plumber, reliable, honest, capable and with great customer service, Stevens is the plumber for you! I have used them in emergency and regular work. read more

Steven's Co is the oldest plumbing and heating company in DC; extremely knowledgeable about the plumbing industry and the Washington, DC metropolitan area. Very quick to respond to problems or if they can help on the phone without sending a mechanic to save money they are happy to do so. Friendly service, respectable and fair pricing. If you can't afford their expertise, then try doing it yourself. read more

I called DH Stevens in the morning and made an appointment for the next day to fix my toilet. To my surprise, they called me that afternoon and were able to swing by. The tech, Alex, went above and beyond to fix the issue and DH Stevens worked out a reasonable price for all the effort that he put in! I highly recommend them and will definitely be using them again if there are problems in the future! read more

Stevens Co was the second plumber to come by and try to fix our backed up kitchen sink. Julio came by within a short period, and fixed our problem in one hour. The previous guy took three hours and didn't fix the problem. Julio was very friendly and cleaned up after he was done. Highly recommended! read more

When my tenant moved out of my house, one of the weird things she left with with was the state of the plumbing in my hall bathroom: the shower trim, and even the stem that interfaces with the shower body, fell right off the wall. I don't know what she was doing with it, but I had Stevens & Co come help me re-install it. The shower body & trim was from a weird brand, Rahl, which was a challenge for the plumber to figure out. But when I looked through my emails and found the receipt from when I ordered it five years ago, I went online and pulled down the installation instructions from the Rahl website, and then the plumber fixed it right up. I'm grateful that this plumber was willing to stick around and try to solve the problem instead of just declaring it "weird" or "unfixable" like I have had different plumbers say on other jobs. All in all, you really can't ask for more than to get a guy who wants to solve a problem and sticks it out until the job is done. So, thanks. read more