We've received excellent service from Stevens. We installed a kitchen in our basement to turn it into an apartment and also a washer and dryer upstairs. Wayne did a great job with the plumbing work and was a pleasure to work with. He was patient and responsive to our questions, and got the job done efficiently. We definitely recommend Stevens to others looking for help with this kind of job. read more

They did a great job replacing our galvanized pipes. They talked me through the process from the leak in the wall to the explanation of air in the pipes after the water is turned back on. They explained what they were doing and took time to make sure the job was done right. I would recommend them to anyone in the District needing plumbing services. read more

Stevens is hands down the best plumbing and heating company in the DC metro area! Such friendly and professional plumbers who made my "messy" situation painless! I have heard such amazing things about this tight knit company and am so happy I decided to give them a call. Richard, the owner, is such a gem to speak to and is so knowledgeable about all things plumbing and heating! He really puts you at ease and explains things thoroughly and professionally. I remember them being on fox five news a few years back dealing with pipes freezing. I will forever sing Stevens Plumbing and Heating Company's praises! Keep up the great work guys! read more

I love Stevens' Plumbing, have been using them for years, they're clear, specific, explain everything to me and easy on the eyes too. More than that, they're honest, and if they find something wrong that they did not come for, they fix those little glitches too without charging me. read more

These guys came out the same day I called them; I had to have a garbage disposal unit replaced and another one repaired. Both on the phone and in person, they were friendly, professional and took great care in the work. I'm a fan. read more

My roommates and I had a wonderful experience with Stevens plumbing. Mike even followed up with us to see if our sink issue has been resolved. We will definitely only be using Stevens from now on and trust them with our plumbing needs. read more

Excellent. Steven's not only feels like a family-run business, they treat you like you're part of the family. The technician (who came the same day I called when my heat broke in January) ran into a problem with my boiler that took more than one visit to fix but, rather than make me feel like I was hassling them to get the work done, Richard and others at Steven's went out of their way to make sure that I was satisfied with the work and the price. They're saved in my phone for the next time i have any heating or plumbing work in my house. read more

I have used them about 1/2 dozen times for relatively minor plumbing repairs as well as removing old/installing new hot water heater. I have found them totally professional, honest, and efficient. They always came when they said they would, their plumbers were all pleasant and very professional, and the work was completed efficiently with no problems. It is nice to have confidence and trust when you call a company for home repair, and so I am very pleased with them. I don't know that they're cheap, but their prices seem reasonable and fair for the area, and people who do good work should be compensated. When I first moved here, I tried another plumber that was actually much more expensive and less efficient, so I would highly recommend these guys. read more

I highly recommend Stevens for any service work. Matt from Stevens helped me negotiate a prior authorization with my home warranty company and stayed on the phone with me for nearly 30 minutes taking care of it. The technicians came out to my house for an emergency call on a Saturday, stopped the water from leaking and did a great job. They are here now replacing parts in my old boiler that went bad and the technician is the nicest guy i've ever met. Pleasant, polite, professional. If you need any type of plumbing services call these guys without hesitation. read more

i've used them a number of times over the years and their work is fairly solid. i'm using them now to address a complicated unit-to-unit leak situation so this should be a real test; but, they didn't charge me for a repeat visit recently because they had miss-diagnosed/"repaired" something that was subsequently determined not to be the problem. that's a sign of a smart operator. more to come... read more

The property manager sent Stevens Plumbing to our rental house to fix a leak in the bathroom. The plumber showed up said he did not have the right part, instructed the tenant not use the shower. He was not head from for two weeks. The property manger sent him out again, this time he showed up an hour after the four hour window given for his arrival. He did nothing except to say unkind words to the tenant. read more

I should have read other reviews before calling Stevens Plumbing Co!! I just closed on a new flat and it has a tricky heating system. First day I moved in I had (or I thought I had) trouble getting the heating to work, burr! I called Stevens because I found out from the seller that they had installed the property's boiler a couple of years ago and I'm new to the area so didn't have other leads. Stevens came out a few days later and after no more than 15 or 20 minutes (and that is being generous) we realized that the switch plate below the boiler was reversed...the "On" was actually "Off" and visa versa. The technician left without leaving me a statement and I thought (very optimistically) that I was being given a freebie by the Plumbing Gods...doesn't everyone deserve a little love once in a while? A week later I received a terse message from Richard in the office saying that they hadn't received payment from me. I called and explained that I hadn't received a bill and they should send me one. Without telling me what the charges were, Richard suggests I just give him my credit card and they can charge me and just send me a receipt. I felt a little nauseous when I asked what the charges were and found out I was being charged $157 for the 20 minute call. Yes, I realise that I am to some extent paying for their knowledge and expertise, etc, etc, but at the same time, come on. I think the least they could have done was inform me BEFORE the technician came out about their minimum charges for service calls or something like that. Richard assured me that $157 was actually very inexpensive (clearly I made the wrong career choice). I am going to have some more plumbing done as part of some anticipated home improvements...I certainly won't be calling Stevens back and I will definitely make sure to shop around and ask what their charges are before anyone pulls up outside. Bummer that you have to be so skeptical. read more

Our management company has used them for the 15+ years that we've lived in our building--and we've had uneven service over that time. We tend to like most of the actual work that they perform, and the folks who come out to do the work--we'd give them a B overall. My wife recommends Julio in particular as someone with a great work ethic and pleasant manner. But they don't seem to be managed well. From an operational standpoint, we'd give the guys back in the home office a D. They need some project management training, as well as customer service training (including the co-owner John. Just a hint, John: Have Dallas take more calls. She's significantly nicer to your customers). They don't seem to be able to meet their designated service window times, and each time they are late we've had to be the one to call to find out if they are even coming at all. For example, if they say your service window on a particular day will be 8-10a (and these are jobs were booked a week or more in advance), we hear nothing and finally call them at 10a, asking when they are coming. Then we're told they will be there in a half hour... or so. And then they think it's ok to be condescending and annoyed with us for calling, explaining that scheduling is hard when you have 15 trucks and that they are juggling multiple clients. Um, really? Isn't that your job? Isn't that what your business is expected to do? And paid to do? Again, by their own account, this is what they do every day, so telling us that it's hard--and in an exasperated tone when we've only been cordial and had to be the ones to call to check in the first place--seems like a pretty basic business mistake. Customers are usually understanding--if you bother to call them and say that you are running late. And customers are usually ok with scheduling mistakes--if they aren't a consistent problem. But the attitude combined with the mistakes makes it hard to give them a good review. Too bad, really, since we both like the folks who come out and perform the actual work. read more

We called Steven's to come out to reinforce my husband's DIY plumbing job. My husband was moving new shower pipes and had a hard time sealing a couple of hard to reach joints in the copper piping he installed. Rather than burn the house down, we called Steven's to double check his work. They came out on time and worked rapidly to reinforce my husband's handiwork with no judgement. Even offered a few tips when finishing our bathroom renovation. They charge a trip fee ($75) and then go by the hour (not by the project) and worked very speedily so we felt pretty good about what we ended up paying. When testing the pipes they found another leak and tended to it as well. Unfortunately, hours after they left we noticed moisture on one of the pipe joints so we had to stop work on the renovation for the weekend and call them back on Monday. I called first thing and they sent someone out quickly. We thought the moisture issue was fixed but hours later the pesky moisture was there again. I called once again and they sent out one of the original guys again who removed and replaced the pipe entirely. Steven's didn't charge for either follow up visit. I even tried to tip one of the guys but he was having none of it - hopefully, I didn't offend him. They just came out no questions asked. They provide a great service and we will definitely be calling them again when we gut our other bathroom. This time, we'll leave it to them beginning to finish rather than doing any DIY plumbing. The only reason, I've reserved the 5th star is bc they had to come out 3 times total and it set us weekend warriors back a bit on getting this shower finished. read more

Called DH Stevens to replace the wax seal under the toilet in my apartment. The technician (Julio) repaired it ok but wasn't going to re-caulk the toilet until we requested him to do so. Then, after a day or so, putty began oozing out from underneath the toilet because he had put too much putty around the wax seal. Called DH Stevens and they sent Julio back out and he cleaned it up with no charge. Then a couple of months later, the oil from the remaining putty began leaking out from underneath the toilet. This time, I called DH Stevens and asked that they send out a different technician, which they did without objection. They sent out Alex who did a fantastic job cleaning up the messy work of the first technician. Although a small piece of tile broke off when Alex removed and replaced the toilet, he was able to apply caulk in such a way that it is not even that noticeable. Again no charge even though on this follow-up trip, Alex replaced the supply line to the toilet. So, 4 stars for DH Stevens because of their responsiveness and willingness to make the job right, even if it takes a few tries and two different technicians. I recommend requesting Alex by name - I will from now on. read more

We had to call for an emergency plumber last night as one of our pipes burst due to the freezing cold weather. We have a very old house so things are often a challenge. I know many families in DC were having the same problem last night so I am sure the company was swamped but they called right back and promised to help. Carlos quickly appeared at our door ready to help. He was so professional and careful. He immediately diagnosed the problem and solved it in a bit over an hour and it involved cutting through our basement ceiling to get to the leaky pipe. He used drop cloths on our hardwood floors and cleaned up the entire mess afterward -- doing it all with a smile on his face. He even gave us tips so we can try to make sure this doesn't happen again. As he left he mentioned that he had 3 more emergency calls. We were so very happy with this company and with Carlos. I hope to never need an emergency plumber again but if I do - this will be the company I call without hesitation. read more

Wow!!! I have never had a plumber and his support team be so good, professional, courteous, honest and have fair pricing, These guys were the best from beginning to end. I have owned a home for over 20 years and as you can imagine I have had a few occasions to call a plumber. I had a break in the main waterline in the house . The access was through a crawl space under the house (not exactly ideal working conditions). I explained this to the person who answered the phone and they said no problem. I had had one plumber from another company come out previously who looked at it and refused to work on it and charged me a $100 fee for the house visit. Stevens, kept their word with regard to the 2 hour time window they gave when the plumber would arrive and notified my by phone 1/2 hour before his arrival. The plumber wore booties when entering the house and cleaned up thoroughly when the job was completed. I would highly Recommend Stevens plumbing for any of your plumbing needs based on end to end service, price, timeliness and professionalism from start to finish. The technician even thanked me for the opportunity to work in my home. Use these guys!!! read more