I had a problem with my toilet (it wasn't filling properly). I called DH Stevens and made an appointment, but unfortunately they weren't able to see me for three days. It was no big deal though because they came on time as scheduled and were able to fix my toilet within 15 minutes. I was even able to get a discount on the work that was done (I think they have a lot of clients in my building so I got a "preferred rate."). Overall, no complaints. I'd definitely use them again in the future and would recommend. read more

EXCELLENT, EXCELLENT, EXCELLENT!! These plumbers are so professional, they educate the customers and do what it takes to solve the problem. I have had very bad plumbing experiences in the past in terms of the plumber lying about what was done and still charging me. These guys are the best that I have ever dealt with. They not only came on time THEY CAME EARLY! Joe and Dominick were my plumbers. Joe is a fighter and does not give up until the problem is solved. He is a specialist in drains. I have never experienced this level of quality from a plumber before! read more

My toilet would run constantly and audibly. A few YouTube tutorials later and I was on Yelp looking for a professional. I would recommend Stevens because 1) they bill by the half hour, 2) they arrive when they say they will, and 3) our plumber Billy was friendly and professional. He knew exactly what was the matter and took care of it with a couple of new parts. I did mention a $20 coupon from their website when I made the appointment, which I promptly forgot about on the day of service. Would have been nice if the office had applied it when Billy called them to tally up the price, but I don't really blame them. After reading some of the horror stories out there, I'd say I still came out on top. read more

Wonderful service; quick and efficient. My problem (broken disposal) was bigger than I thought it was as my p-trap was nearly sealed shut. The technicians were incredibly honest and speedy. Thank you. Hopefully I won't have any leaks or problems in the near future. But if I do I will call on you. read more

This company came recommended from my realtor. We had a non-emergent issue with the toilet continually running and also with a bathtub clog unable to be snaked. Overall, prompt and fast service. Charges are reasonable: $175/hour + materials +$75 trip charge. read more

Scheduling an appointment over the phone was quick and easy, and they explained their pricing upfront so there were no surprises. On the day of the appointment, they called to confirm they could send out the plumber (it was about 30 minutes before the scheduled window, which was great). When the plumber arrived, he was quick, thorough, and professional. He wore a mask the whole time, and the payment process was easy. read more

Ask for Stan. He is the man!!! I posted a review earlier on a great flooring contractor in the DC area and happy to post a second review today on another amazing contractor in the DC area. Moving into a new condo has all the stresses that go with buying a new place. We elected to get all new appliances, but much to our dismay, the new gas stove had its valve placed in the most unfortunate position that directly hit the valve coming out of the wall. The result was the stove sitting about 5 inches out from the back wall and the front of the stove sitting that far in front of the counter. Looked stupid! I picked Stevens because they had great Yelp reviews and now I understand why. Stan came over to access the situation and we war-gamed multiple solutions. He came back a few days later and, bam, he opened the wall, moved the gas valve to a position behind the stove where the stove could then be pushed all the way back in. I was not home and my wife asked him to address several leaky valves from my shotty plumbing work installing the dishwasher and new faucets in the vanity. He fixed them all and the cost (I won't say) was beyond reasonable. I mean, very reasonable for this area. On professionalism. Stan was very communicable, responsible, and presented very professionally on behalf of Stevens. He was very nice to speak with and intelligent in conversing about the options for the stove issue. I will never use anyone by Stevens now and highly recommend anyone who reads this to do the same. read more

They were friendly from the first phone call to the end of the job. After they installed our new water heater they cleaned up and it looked like they hadn't even been there. Their rate was very fair. The time from the initial phone call to the completion of the job was less than 24hrs. Highly recommended. read more

I needed several things fixed or replaced in my condo and these guys went out of their way to fix several plumbing problems that I had. I have to say that Mike Carlson is great about making sure his customers are happy. I had a problem with my shower that couldn't get fixed on the first visit, and Mike C came out with 2 other techs and solved the problem. My kitchen faucet also needed to be replaced and the way it had been installed made it really difficult - but they made it work. They also took care of a leak in my kitchen sink. The techs I worked with were Alex and Patrick -- and both were great. read more

If you wonder why the plumber has a pungent odor and why they can't go beyond basic problem solving to fix your toilet clog, that odor is probably weed. read more

They sold us a faulty heater, during the first installation, they broke the meter, and we had to call DC Gas to come out to fix it. The gas company said no plumbers should ever touch the meter, but they did and they broke it. We were out of hot water for weeks. The heater broke three times within the first year. Now it broke the forth time, and they say it is no longer under warranty so they refuse to fix it. They purposefully waited a year and refused to give us a new heater when this one was clearly broken. read more

Biggest crooks. Sold us a water heather that has broken 3 times in one year. Dishonest. Unresponsive. We spent $5,000 and they left us high and dry. Sold us a lemon and they won't repair it. DO NOT USE THIS COMPANY. read more

Scheduled with them to replace the gutters and snake a drain from the gutters. Told it would be less than a week. They send someone who tells us, oh, sorry, we can't actually replace your gutters. Fine. We contract with someone else for that. Then, nearly two weeks later, after multiple calls, they send someone for the other job with investigating the drain. The guys take two photos from outside the house, don't bother to knock on the door so we never see them (a workman outside urged them to actually knock since we were home, but they refused), and don't snake the drain because "they can't." And still charge us. Oh, and stuck a flyer on the house advertising other services. Abysmal. We've disputed the credit card charge and will be looking elsewhere. read more

The customer service was terrible. I had dark stains (discoloration) on hardwood floor near bathroom. I specifically mentioned before setting the appointment that I'm not sure if there is a leak and that it needs to be checked. However, they charged me for diagnosis of the issue. There was no mention of any charge when I set up the appointment. Other plumbing companies in the area didn't charge for diagnosis. read more

Had a minor leak under my sink. Stevens had me scheduled for an appointment within days of calling. Wayne showed up, diagnosed the problem, and swapped out our garbage disposal which was leaking from corrosion in just over an hour. Wayne was personable, professional, and Stevens kept me informed every step of the way. I will be using them again! read more

An outstanding, helpful company! We returned from Christmas/New Years travel to a frozen water main in the middle of a long period of cold weather. We called Stevens' emergency line and a technician called us back within 30 minutes. He talked us through finding the water main and using a space heater to heat the pipe. When that wasn't working after 3+ hours, we called him back, and he told us to keep the heat on for a few more hours. That did the trick, and water service resumed without us spending a dime. Stevens' technicians are extremely knowledgeable and helpful, and the cost of service is very fair. We will continue to rely on them for any plumbing issues in the years to come. read more

I requested an assessment of my water heater for repair or replacement. I had been told by another plumber that it needed replacement. I am glad I made a second call to DH Stevens. The technician came on time as scheduled and told me how to fix my problem easily and cheaply. This call saved me over $1500. I appreciate the expertise and honesty of the technician who visited. read more

The service was excellent- despite the winter stress, they came the same day we called. We had a burst pipe, and they fixed it efficiently and well, and left the house in a clean state. Clear communication all around, and the price was reasonable. An A+ from me read more

Montgomery at Stevens went the extra mile in sourcing the easiest and most cost effective way to replace difficult to find shower handles. Other plumbers provided us with very expensive alternatives. We've used Stevens for much larger jobs and have been equally impressed. Fitch was the plumber who professionally did the work for us. We're loyal customers and highly recommend DH Stevens. read more

I have a rental unit in Woodley Park and got a call from one of the tenants that the shower had a small leak behind the wall. I saw the great reviews on Stevens Plumbing and gave them a shot. The leak got fixed so I'm happy about that BUT the bill came out to $450.00! So 2.5 hours to change $2.00 in washers hmmmm. Parts: Washer-$0.55 Repair Seat: $1.75 Trim Kit: $38.95 Labor: $165 x 2.5hrs When I called to question the charges they said that they are middle of the road with prices... I've called other plumbers for clogs and they've worked several hours and the bill was never that high. I tried calling around and everyone seems to quote prices based on "the job" or was it "the neighborhood". You can use them but you're going to pay out the arse! read more

NEVER, EVER CALL STEVENS FOR YOUR PLUMBING NEEDS! They came out to do an easy faucet handle installation, which went fine. They informed us that our stop valves needed replacing because they were corroded and that we needed some additional preventative parts for our faucets. They promised to order the parts and call me when they were in. After a week and half, I called them, and they told me the parts still weren't in. Another week passes, and I call them. They finally admit that they've never ordered the parts. Fast forward another week and a half: the parts are in, so we need to schedule a visit. Because we're in a condo building, the repairs required a whole building water shut-off, which they say they will take care of if we tell the management company to send a notice out. They arrive and haven't talked to the management company. They can't turn off the water. So we fired them on the spot. It's been almost two months of this run around and incompetence. Bottom line: there have to be better plumbers in this city. read more

D.H. Stevens is unprofessional and irresponsible. After the Plumber (Dave Ford) and his Assistants left my home after installing a water heater and replacing a portion of my sump pump drain pipe, I noticed a large paint stain on my Refrigerator and a paint stain my Wash machine as well. I contacted Mr. Ford about the issue, and he said that he would come back out within a couple of days to either try to remove it or paint over it. But I never heard from him. So I gave him a call back, but was sent to voicemail. Left a message reminding him of the conversation we had and to contact me. But he never called me back. So I then sent him an email (and also sent a copy to the office he works out of), detailing what we discussed and the severity of the stains because I couldn't remove them. Of course, I never got a response back. Mr. Ford and his Staff have failed to take responsibility for their mistake. Paint left on a wash machine and a refrigerator may not be a big deal to you, but it is a big deal to me because it's my property (that I paid for) and I have to use it (and look at it) everyday. This is the reason I gave this rating. read more

What amazing service! Quick story: It was a couple days before Christmas and I begin to shut down the water to the outside faucets. Not working as I remember doing it in the past, so at one point I turn the main water supply off. A leak starts. Can't stop it. Look up Plumbers in Yelp (great service Yelp) and find the highest rated team, Stevens Company. Call answering service. Wait 30 minutes. Oh by the way this is a Sunday when plumbers can charge a hefty surcharge. The nicest gentleman in the world calls back and steps us through what we had to do (tighten a nut on the main water supply valve that gets lose over the years - in case you come up with a similar problem). Problem fixed. Marriage survives. Lots of dollars saved. But we definitely are adding them to our address book. As I was thinking of writing this review, I was reminded of when I grew up in a small town and service providers gave you that special touch that is so rare today. Thought of Mayberry RFD too. Thanks to the gentleman on the phone - so sorry we did not get your name - but you were amazing. read more

They're pretty good. Came within the window of time they said they'd come and did the job quickly and inexpensively. The trade-off is that 100% precision doesn't seem to be the goal. I had a bathtub spout replaced and the guy put in the replacement in such a way that it looks like 11:58 o'clock when you sit in the bathtub and look at it. From the side, where the guy was sitting when he installed it, it probably looked straight enough, but when you look at it from inside the bathtub, you can tell it's not quite right. Since it's been caulked and all, I am hesitant to turn it the rest of the way myself, since I don't think I have the right caulk, and it might look messy anyway unless I removed the existing caulk, etc. It's not a huge deal, but it's a little bit of a drag. Otherwise, I was very pleased with the speed and efficiency and reasonable cost. read more

Avoid! Steve (big guy with pony tail) came to look at my leaking shower. He tried to persuade me to avoid my insurance company, pointed his finger in my face several times, called me "stupid", tried to instigate an argument between me and my neighbor, insulted my girlfriend, refused to provide a formal estimate before beginning work, sought for me to admit all liabilities prior to work (and diagnosis), and was told by my management to leave the building due to his inappropriate behavior. His assistant gave me a "ballpark" estimate for the work, which was 3.5 times the amount my insurance company would authorize. I went to Jiffy plumbing, who did it for 1/4 the price, and they were nice. read more

As a property manager, I have to use many types of contractors every day. Stevens Plumbing is probably my favorite vendor to deal with. They are so friendly on the phone, usually can get to the job day of, and accomplish what you send them there to do. They are the first company I suggest to clients as well. And they have someone on call during non-business hours. Everything you could want in a plumbing company. read more

I will never use another plumbing company! We used Stevens recently for a clogged drain. This was the first major issue my roommates and I faced in our new rental house. I spoke with Mike on the phone for about 30 minutes explaining our situation and the fact that 5, 23 year old girls, had no idea how we were going to deal with the sink blockage that was now causing our dishwasher to flood the kitchen. Mike assured me they could take care of the problem ASAP, and at a reasonable rate for my group. Not only did they fix the problem the next morning at 8:30am, at a reasonable cost, but Mike gave me tips on how to avoid the clogging in the future. He also told me that he would personally come out to the house himself if he didn't have any service men to help us out. You rarely feel like service companies are looking out for you, if anything it seems like they want to stiff you for the most expensive rate. Stevens is not only professional but they took a genuine interest in how they could help my group and how to avoid problems in the future. Great first experience and no question Mike will be hearing from me again next time we clog our sink. read more

The woman on the phone was friendly and helpful. She explained charges beforehand, which I really appreciated. They were able to come just about an hour later, gave me a clear window, and then the office called again 10 minutes before the repairman came to tell me he was on his way. The repairman was also kind and made the repair in about 15 minutes. Definitely appreciate that they charge by the half-hour. It was still expensive, but name me a competent plumber who isn't! Overall, happy with the friendliness, organization and skill of this business, and happy my garbage disposal was saved. :-) read more

I have found my DC plumber. Professional, clean and great work! I had to have my tub snaked, new shower head installed, but the real 5 stars are for the installation of my hot water heater. Its in an extremely tight space - they found an old model that would fit and spent over six hours making sure it was right. Steve kept his sense of humor and made sure everything was working to my liking before he left. I could not have had better service for a fair price read more

DH Stevens Company Stands Behind their Work My most recent use of the Stevens company plumber was today when they dispatched Alejandro to repair a leak in a toilet tank. Alejandro is polite, friendly and helpful. He is also thoroughly knowledgeable, and came equipped with all the tools a parts needed. After he'd been here for a few minutes I stuck my head in and said something like, "Hey, Doctor, do you have a diagnosis?" He was extracting a part from its packaging at the moment, and he explained exactly what the part was -- a fill valve -- and that the problem was a faulty gasket at the bottom. As it happened, Stevens had replaced the same part (for a different reason) about a year ago. I mentioned this to Alejandro, who checked with his office when he was making out the bill. They looked up my records and charged me nothing! I should also note that we live in a 168 unit high rise in downtown DC. The desk staff tell me that Stevens is by far the most frequently used plumbing service here. read more

Stevens plumbing is extremely prompt and good at what they do. In less than an hour, they arrived to take care of our back up. They were courteous upon arrival and got the job done quickly. They even informed us that our problem could be taken care of by the city. After cleaning out our pipes, they took the time to ensure that the blockage was completely cleared up. I would recommend Stevens to anyone. read more

I have not used this plumber yet, but will make it my business to patronize them if and when I need a plumber. I called this company this morning, thinking that my pipes may be frozen; the young man I spoke with gave me very detailed instructions and advise to help me confirm/rule out any major issues and to home-remedy any minor issues. He did not try to hold back on information with the intention to coerce me into hire them and have them visit my home on a federal holiday. I really appreciate the time, attention and care with which he addressed my concerns. This type of customer service goes a long way with a person like me; so I'll be calling them next time I'm in trouble, which may be sooner than later. read more

Needed to install a gas line in my home, Stevens gave me a reasonable estimate (others were clearly gouging). Staff were on time, professional, and friendly. They helped with the permitting and inspection, and went above and beyond during the whole process. I cannot recommend these guys enough. read more

I had Mike come over to check out an issue with our hose bib shutoff valve. He was super friendly and approachable, which is great when you're a new homeowner like myself and have a lot of questions. He walked me through the problem and brainstormed different solutions, some of which did not involve having work done. I really appreciated that he did not make the problem seem more dire than it was, and I can make an informed decision about what to do. Even if I don't get this fixed, I will definitely use them in the future for plumbing work. read more

The plumbers are great if they show up. My only toilet isn't working and they not only couldn't schedule me for the day I called (which I understood), they missed their window day 2 and then told me if I didn't want to wait 5 more days, I could pay their overtime rate. And the "manager" John laughed at me when j suggested that since they missed their 2 hour window and I was home the whole time, they should figure out how to fit me in. The worst - more disturbing since the issue is management. SPADARO is coming in an hour. read more

They are listed as 24/7 emergency service but they are not: I called their answering service three different times from 10pm until midnight to report a major bathroom leak and gave them my info but they never called back. I even gave give them the benefit of the doubt and called them twice the next day at 7am and 9am but they never returned my call. I won't be doing business with them. Sadly, the reason I called them is because I wanted to support a local business in my neighborhood and they looked professional. I called "Len The Plumber" instead, they were polite and professional and will come out anytime and not charge extra. read more

I initially took issue with some work that they did on my apartment that I rent out. It wasn't the work quality - it was a communication issue. I talked with John at Stevens Plumbing. He was reasonable and we were able to figure out a resolution. I will use them again for another job in a couple weeks and would not hesitate to use them for another job. Their rates are reasonable and they are honest which are the two most important factors for me. Also, the people in their office are very courteous. read more

Stevens and Plumbing & Heating is great!! They did exactly what they said they were going to and communicated to myself each step of the way. I had a smell coming from an injector pump closet in the basement. The first technician who came out correctly identified the cause, easily showed me what and why and presented a temporarily fix for the smell while we ordered parts for a permanent solution. During the ordering process, Mike at Stevens' went through to correctly identify the manufacturer and then find a cost effective solution--no small feat. As mentioned above, he kept me up to date each step of the way and even called me the day after everything was completed to follow up and make sure I was happy--I am Very Happy and will exclusively use Stevens Plumbing & Heating going forward. read more

Had a toilet in a rental property that wasn't filling. The handyman wanted to replace the valve and possibly the pipe, which meant opening a wall. Called Stevens to check on emergency schedule, and they kindly talked me through doing a diagnosis over the phone. Turned out one of the internal mechanisms was faulty. My husband and I got replacement parts and fixed it ourselves. Soooooo grateful to Stevens!!!! read more

I called Stevens Plumbing after a handyman tried and failed to fix my stopped-up kitchen sink. John answered at 7:30am and agreed to send someone out after 5pm same day, though he wasn't able to confirm exactly when they'd arrive due to after-hours scheduling. I called back at 4:45pm and left a message with the technician to confirm, and received a call from Stevens less than 10 mins later letting me know someone was 15 minutes away. Sure enough, Alejandro was on my doorstep less than 15 minutes later. He was incredibly professional and efficient and had my sink working good as new less than an hour later. He was able to identify a problem the handyman missed and fixed it accordingly. Will definitely call them back for any future plumbing issues! read more