Initially I was confident utilizing this company for inspections, based on my realtor's…read morerecommendation. We paid $2585.00 to inspect the main home, pool/spa, 2 metal buildings, septic, generator, foundation elevation and thermal scan. They were going to send 3 guys out to inspect the property. The experience turned into somewhat of a nightmare. I attempted to share my concerns privately via email. Just like they appear to have done with other unhappy customers, they blew me off and replied with their standard message of how they did nothing wrong while changing a few things to make it fit my specific issues.
Below is the email I sent to Viking. Again, their response was generic and dismissive (probably just like the response they will post to this review). Due to limited characters allowed in reviews, I am unable to add it here.
We had multiple inspections performed earlier today. During the inspection process, and now after the inspection, I am having significant concerns regarding the accuracy, thoroughness and details of the inspections.
Before I go out to the link that was sent and leave an honest review stating facts only, I would like to give you the opportunity to make things right.
Just a few of the many items that did not go well:
When reviewing issues that came up during the inspections I asked what levels both propane tanks were at. They were surprised. One had been completely missed, so they did go back out. It was found to be completely empty and had a large amount standing water around all of the valves and other equipment. After I, the consumer, pointed this out it was added. That inspector had already left the premises. One of the two inspectors that remained agreed that it was a concern to miss something so major. Come to find out from the homeowner, this is also potentially the reason why the inspectors could not get the pool heater to turn on. If a potential buyer had not been in attendance and pointed it out, it would've been completely missed. Of note, shortly after all of your employees left, a propane company showed up to add propane.
The greenhouse was not inspected initially. I had to show your employees the email from Viking stating it would be included. They did end up adding it and stated the messages they get from the office are limited. Sorry, but not my fault. Again, it would have been completely missed.
As I sat down to begin reviewing the reports, the first that I scanned (the termite inspection) stated the house is wood with a composition shingle. It is in fact an ALL metal roof and fiber cement siding. When I was speaking to the inspectors and one of them mentioned "wood", I asked that we go back out and verify this. I was not interested in a house with 100% regular wood siding (d/t potential wood rot). One of the other inspectors went with the other and confirmed it was in fact fiber cement. Again, an inspector cannot tell the difference in wood and fiber cement siding? Unacceptable.
These are just 3 of the multitude of concerns that I have at this time. I have not even begun to review the whole home inspection report in its entirety. I can only imagine what has been missed and/or recorded incorrectly.
Disappointed as you came recommended by our agent. I will inform her of my personal experience.
Is this how you would like your employees to represent your company? I should hope not.
My reply to their dismissive response: So basically, just like you respond to your other customers who express concerns via reviews, you shift blame and blow them off replying with the same generic response. Again, I brought up the second propane tank, greenhouse, and siding issue. That is why they were included. I can confidently say, after buying and selling over 10 properties since 1998, working with inspection companies every single time. Your company has been the absolute worst one I have encountered. Congratulations, I am certain this will catch up with you in the future.