Dfw Pool Experts
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Pool inspection
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9 months ago
Update: After posting my initial review, the company said they would reach out to resolve the issues described below, but no resolution occurred. Instead, I was contacted about the impact of my review on their rating. When I followed up via text and email asking how the workmanship issues could be addressed, I did not receive further responses. I hired this company to build a concrete patio and walkway. Based on my experience, the work was not done in a way I was satisfied with, and I regret this decision. Within about a month of completion, I began seeing cracks in the concrete, and it has not yet been three months since the patio was built. Before the project began, I informed them that I had an in-ground sprinkler system and asked whether lines would need to be rerouted or removed. I was told they would cap the lines and ensure no water flowed beneath the concrete. After the pour, I observed that active sprinkler pipes remained under the slab, with valve boxes left embedded in the concrete that I cannot access. This meant I had no way to shut off water beneath the concrete. Based on my understanding and subsequent consultations, I was concerned that leaving pressurized water lines under the slab could lead to soil washout, settling, cracking, and difficult repairs requiring the concrete to be broken. I ultimately hired an irrigation company to shut off the water supply under the concrete and install drainage piping so rainwater could flow away from the slab. I also experienced drainage and grading issues. After rain, water puddles on the concrete and accumulates around it. Professionals I consulted advised that correcting the slope properly may require removing and re-pouring the slab. So, I hired some other people to fix that as well. Aesthetically, the results were also disappointing. I was told the new concrete would match the existing concrete, but it does not. The old slab was left in place, creating a visible and permanent mismatch, and the height between the old and new concrete near my AC unit was not aligned. Overall, based on my personal experience, important details were missed that I believe should have been addressed before any concrete was poured. I would not choose this company again. read more
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Bartly B.
Dear Mrs. Singh,…
4 months ago
Pros: The remodel is finally over. Tile demolition began on 4/8/26 and the project was not completed until 5/28/26--nearly two months later. David originally quoted a three-week timeline. Cons: DFW Pool Experts subcontracts every phase of the project, leaving the owner with little control over the crews. Workers frequently took long breaks, urinated in our yard, and left tools and equipment scattered around our property, including over weekends. Communication was extremely poor. David only contacted us when requesting payment or after we raised concerns about delays and workmanship. Most payments were required before completion, leaving little leverage when issues arose. The crew repeatedly tripped our breakers while using damaged extension cords. Rather than addressing the problem, David blamed our home's electrical system. Workers damaged our pool and spa lights, grouted over our smart water-fill spigot, and damaged the autofill system. It took two weeks to schedule a repair. After an eight-hour visit, the lights still did not work and the entire pool system was left inoperable for more than 48 hours. A second electrician eventually fixed the issue. David later attempted to charge us $350 for repairs caused by his own contractor wiring the system incorrectly. We had to remind David that replacing the mastic was included in our contract. He initially tried to charge us an additional $600-$700 until we provided a copy of the signed agreement. When the work was finally completed, the quality was poor and sand was left in the pool. There was no final walkthrough or inspection. On 6/4/26, after several days of no communication, David called only to request the final payment of $500 and asked us to mail the check. The finished product was disappointing. The pool now has two large white streaks running from the autofill to the deep end drain because a rock was placed on the autofill instead of turning it off. Visible trowel marks and imperfections remain throughout the pool surface. Our Polaris cleaner was left disassembled beside the pool, and demolition debris remained in the pool after cleanup. Overall, this was the worst remodeling experience we have ever had. Between the delays, poor communication, property damage, attempts to charge us for contractor mistakes, and disappointing workmanship, we DO NOT recommend DFW Pool Experts. Zero stars. read more
Business owner information
Bartly B.
Mrs. Akinlade,…
