These two... Sonny and Crystal... are flat out terrible. Will they install something in your home? Yes. Will they take your money for whatever they do? Yes. Just do not believe for a moment they know what they are actually doing. Oh, and the "warranty" they claim to offer, that is flat-out non-existent.
They were called out to our home for a water heater replacement. They did install a scratch and dent water heat, and that is where the "service" with this company stopped. The water heater pilot would not stay lit. After having the unit only two hours, still having no hot water or a working unit, I could already tell we were scammed.
It took two days to get the first call back. I was told it had to be a vent issue. I replaced everything vent related, and the issue continued. At this point I also started to get the full runaround from them; phone calls would not be returned, when they would answer I would be put on hold for over an hour, and then I would call back and get the "we have left for the day" message. Mind you, all I wanted was the part to make the water heater vent properly. According to the invoice I have it says there is a full warranty on parts and labor for up to 90 days. Again, word to the wise, do not believe this warranty is anything real. It is not.
A week later we still had no hot water. I had learned more than I ever cared to about water heaters though. We did have a vent issue, and the issue was the ventilation piece that comes with the unit did not come with ours. DFW Appliance Doctors literally told me, "O'well, we did not get it either, so we cannot help you. Just call the manufacturer. It is under warranty." Yet another lie from this place. They, DFW Appliance Doctors, had removed the warranty sticker from the water heater. This rendered any factory warranty null and void.
I call them yet again about this. Please keep in mind calls to these people after you have a problem are as much work as anything. They will stop answering calls from your number, and you better be able to get creative with numbers if you even want to try and speak to them. I am once again told, "O'well, that is not our problem. We did our job." Got to love that first class customer service there.
Longer story made as short as I can, $360 worth of parts from the manufacturer later still no working water heater. By now, I had met a licensed plumber. He came by, looked at what we had, and said there was no way it would ever work in our house. It was the wrong unit from the word go, and any plumber worth their gumption should have known then. Another $1000 later we had a new, installed and tested, water heater that has not failed us since.
DFW Appliance Doctors are NOT licensed. They will NOT honor any warranty they claim you to have. They will walk in, install your part, take your money, and walk out. That is it. You will get nothing more from them.
STAY AWAY and BEWARE!!! read more