Bobby was quick to respond and diagnose my tv. It was sadly not repairable because of the damaged…read morepanel but Bobby offered helpful options. I am so grateful that he was able to come pick up the tv as it was too big for me to transport myself. Would reach out to him again if I have any other issues with my next tv.

The speaker on our Samsung TV was sounding tinny. Contacted SOS TV. Bobby got right back and…read morearranged an assessment. Was thought to be a problem with the speaker, motherboard or both. Turned out to be both, along with the power supply aging. Returned the set 3 days earlier than expected. Excellent service and value. Bobby's great and easy to work with.

It's great when it works. But be aware that you are on your own when something goes wrong. The…read morecustomer service is an absolute rubbish. A few months ago our Internet speed went down from 100Mbps to 3Mbps. Yes, three. It took them about 3 weeks to get it fixed. In the process I have been in contact with mediocre customer service reps that are trained to copy/paste boiler plate responses. It doesn't matter whether they've given you an answer or ETA. They'd always ask, "Is there anything else that I can help you with?" so they can end it asap. This time around I had to move my service to a different address. The first rep that I talked to set up the install schedule. A day later I still didn't get any sort of confirmation. I contacted them again. Turns out that the schedule wasn't made at all. So I had to make another request. The rep that I chatted with this time was extremely slow and couldn't get a grip of the issue and task to be done. In the end, the install was scheduled. But wait... I ain't falling for this again. I immediately contacted them again to see if there was an install scheduled. Yes, there was, except that it was scheduled to be done at my OLD ADDRESS!! How can they mix this up?? Come on.. transfer of service to a new address that you were aware that was not in your system yet. Need any more clues on where to send the technician to? So, it took me the third time to get this simple job done.

inept company, inept employees I cancelled my phone services…read moreand they did not offer to unlock the phone at the time, so getting it unlocked 2 weeks later has taken over 7 hours on the phone and 11 agents and they still can't tell me if it is unlocked

The Channel Guy is excellent. Everything about working with him was great: A very nice lady does…read morethe scheduling for him, and he shows up on time and gets the work done fast. What else could you ask for! I'm disappointed in Bob B's very unfair review, especially after reading the very professional response from the Channel Guy's business manager.

ATTEMPTED StarLink install…read more.. Terrible experience. They came to my home and had the wrong ladder so they left. Couldn't reschedule for the same day. So I figured it all out myself and if they had just walked around the house, they would've noticed a previous DIRECTV install bracket (already bolted into the house) that they could've used. I sent them a picture of it and they said they couldn't use it. But I'm literally writing this review from StarLink that I set up myself. For free! ! I've now got the entire thing setup by myself, and simply have to go to Home Depot in the morning and buy a few small things to make everything look neat. Most simple install ever. They did not research the project or even look at the height of my home. Super disappointing ! It's like any other business. When they get really busy, you' really find out how good they are at managing things.

Fix 75 inch TV I…read morecan't recommend David enough 7 stars really Reliable prompt communication,and punctual, Very knowledgeable and great experience, Came in for a free estimate to fix a 75 inch TV Screen, scheduled for service with a very good price. Service was done very efficiently , professionally and mission impossible accomplished. Thank you David

David at ABBA Systems is the real deal…read more I have a Sony XBR-75Z9F (75" Master Series) that suddenly went completely black. Multiple shops either told me it wasn't fixable, parts were impossible to get, or that it wasn't worth the effort because of how complex this TV is. David was the only one who stepped up and actually took the time to diagnose it properly. Instead of guessing or pushing a replacement, he identified the real issue and repaired it at the component level (T-Con / buffer board)--something most places won't even attempt. He had everything fixed and back to me in less than a week, and now the TV works perfectly again. Communication was excellent the entire time and quick responses, clear updates and he followed through exactly as promised. On top of that, he's just a genuinely nice, honest guy who clearly knows what he's doing, especially with high-end TVs. You can tell he takes pride in his work and doesn't cut corners. Hopefully I don't have another broken TV anytime soon, but if I do, there's no question I'm going straight back to David. If you're dealing with something other shops won't touch, or even something that is a regular job, this is your guy.

Wow, wow, wow! These guys are so awesome! I absolutely LOVE the work they did with mounting my TV!…read moreFive stars all the way up! I requested a quote and Robert told me he could come out the next morning. He texted me to let me know when he was coming. They got straight to work and worked so quickly. Before I knew it, they were done already. Their work is so clean and professional. They left me speechless with how nice it came out! Quality, skills, professionalism, reliability, best price, quick to respond... hands down... they're the best!

Robert did an amazing job installing an 85" TV on my wall. He completed the job effortlessly and…read moreit was clear he is highly experienced in what he does. Pricing was fair, he communicated well when providing ETA, and I'm really glad I hired him for the job. Highly recommend Robert to anyone needing TV installation.

I am writing this review for the excellent service provided to us by David Cardenas. He was polite,…read moreknowledgeable, honest and best of all - he was able to resolve my concerns. I accidentally dialed the Woodbury store's number thinking I was calling the Quail Hill location. I intended to downgrade my service because as we all know, the rates are getting ridiculously expensive every year. Over a week ago, a rep at the Quail Hill location quoted us $ 90 to keep internet only. Prior to speaking to David, I called & spoke to a female representative from the Retention Department to see if they can lower my bill and I was told by the rep that those promotions have expired. She was trying to convince me that even with the higher rate at $ 217, that this was the best deal available, and that the promotion extended to me before was no longer available as they were taking a loss on those. I then asked for the $90 internet only pricing quoted by the Quail Hill rep and this female rep added another $ 45 to the $ 90 if I wanted to just keep the internet so over $ 150 for internet at 150 mbps. That was when I dialed the Woodbury store by mistake and David Cardenas picked up the phone. I explained my situation and he quoted me a price of $ 87 for my internet service bundled with HomeLife and the price will be guaranteed for 24 months. When my husband and I showed up the following day to pick up the modem, David confirmed it is $ 87 and no other catch. I had spoken to multiple people and nobody at Cox (store, chat or phone support) gave me this option. Everyone I spoke to (before David) provided a much higher price. We also asked David to price a package with TV as well, and his quote was a lot lower than the others. Kudos and thank you so much David! Cox needs more people like you.

I believe the employees at this location are commission-based. One sale person does not help the…read morecustomer of another sale person, even in emergency. We had a very good sale guy who helped us moving a few mobile lines to Cox. All worked well except for one line that didn't work. When we called in for help, our own sale guy was with another customer, no one else wanted to help and a guy just put us on waiting permanently.

This was truly an excellent experience. After countless unsuccessful attempts to resolve the issue…read morethrough online channels and phone calls, I visited this store and met an associate named Michael (as shown on his badge). He was extremely patient and tried multiple times on-site using the Cox Communications website system as well as the call center, but the issue still couldn't be resolved. He then continued exploring various alternative approaches to help set it up, and even consulted with his manager to seek additional solutions. In the end, he successfully resolved the long-standing issue I had been facing--setting up automatic payments under a trust account--which had taken me several weeks to try to fix. I am truly grateful for Michael's patience, attention to detail, and strong sense of responsibility in helping me solve this difficult problem.

When I think of Cox, I can't help but laugh at just how lazy, unintelligent, and incompetent this…read morecompany really is. They sell a product but apparently have no clue how it works or how to provide customers with basic information about installing it. I'm talking about their useless cellular backup device. Asking someone at Cox to simply verify where this stupid little device connects to the modem is like pulling teeth. It shouldn't be this damn difficult to get a basic technical question answered about a product THEY sell. Merliza at the store didn't have a damn clue and became very argumentative when I went in looking for help. All she could do was repeatedly tell me to "go to the website," even after I explained that the website was no help and didn't provide the information I needed. Repeating the same useless answer over and over doesn't suddenly make it helpful. This has to be one of the stupidest-run internet companies ever created. How do you sell equipment that your own employees apparently know nothing about? Let's hope Spectrum cleans house, fires the lazy and unhelpful employees, and replaces them with knowledgeable people who are actually willing and able to do their jobs. Customers shouldn't have to fight this hard just to get a simple technical question answered

Great customer service helped me every step of the way, he's super friendly and answers any…read morequestions you may have. Love the service he provides definitely recommend if you wanna keep some money in your wallet in these tough times.

Great service! Would definitely recommend to anyone looking into expand their streaming services at…read morea great value. This is exactly what I needed.

I had wonderful service from customer service support to…read more technical support . After about a week of glitchy internet because I have a very old modem and router , I had not replaced since 2020 , George was so kind and sent me Cesar in no time who arrived within a couple of days . I am mildy disabled but the process was still fun and easy peasy ! You can easily track the status for when your technician will arrive . And I got credit for the days of service missed . Thank you so much Spectrum , especially George and Cesar , and I forgot the nice girl too who gave me the promotion this year she was fantastic too . So far I am very happy with the speed ! Would highly recommend Spectrum . Happy 4th everyone !

Spectrum is the most blood thirsty iNTERNET PROVIDER on this planet. It will destroy your credit…read morescore if you don't pay up what you shouldn't! I disconnected this February after being their customer for OVER 14 YEARS and it still tried to charge me $129.99 after it had been cancelled. After Spectrum failed to charge me, they hired a DEBT COLLECTION AGENCY to go after me over $129.99!!! ARE YOU KIDDING ME?? Over $130???? I bet you need to spend more than $130 just to hire the DEBT COLLECTION AGENCY to go after me! Then they reported to all my credit report agencies to DAMAGE my perfect score by 123 FREAKINGLY POINTS as if I own them $10,000, car payments, or some home mortgage!! What a JOKE! DO NOT SIGN UP SPECTRUM'S EXPENSIVE AND SLOW INTERNET CONNECTION IF YOU HAVE OTHER CHOICES or they will increase the rate non-stop and go after you BIG TIME if you don't pay! I was considering to keep their services and add a family cell phone plan. NOPE, that will never happen and I will keep telling the world how terrible you are.

You never know who you'll meet in OC. Love KDOC-TV. Kareem Abdul-Jabbar was in the studio on that…read moreday.

I'm getting real sick of the fact that I antenna TV in Los Angeles you guys cannot even keep your…read morestation straight 1 minute they're on 56 the next minute they're on 12 I very much like watching your stations but what the hell good are they they don't come in I'm going to start contacting your advertisers and letting them know as well that their ads are not being seen because you can't keep your goddamn station straight get with the program and get your programming right I live in Los Angeles for antenna TV should be easy to get I fall asleep watching channel 56.3 I wake up and it's gone and it doesn't even come in on 12.3 properly what is your guy's goddamn problem all I know is I'm going to find another station to watch because I'm done with you guys I'll go back to streaming before I watch your station ever again