Pictures say everything you need to know about the standards of this hotel…read more 1. Staff is super friendly. That is the only positive 2. I spoke to front desk and informed them of problem, spoke to front desk again in the morning, called front desk 6 hours later asking for manager to call me. Called 1-800-Hilton and they were unable to get in touch with hotel. I tried to handle this with hotel staff, management and 1-800 number. Zero customer service and no attempt to make things right. This is not a safe hotel in regards to cleanliness or security. Stay away from Hilton and especially this hotel. I have stayed in Motel 6 that are 5 times cleaner, nicer and much better customer service.

I'm Charla Calvin, Stephanie, I assume a manager interviewed me. I Told her if I were to start…read moreworking it would have to be Wednesday or Thursday. Then she asked if I could come in the following day which was Tuesday. Ofcourse I said yes, knowing it wasn't going to be easy since I live 40 miles from the hotel. But I wasn't going to say no, I figured since I told her Wednesday or Thursday, that she would automatically know, Tuesday wasn't going to be easily obtained for me to come in for a trial run. I worked most of Monday night getting money for gas to be at the hilton the following morning at 10, I didn't factor in all the red lights I would catch or that it's on the farthest east side of Odessa. I arrived at 1015. I didn't see her, after waiting for a little bit, I asked from dest to let Stephanie know I was there. At about 1030 she came out to me, in front of a guest she told me how I was 30 min. late and they would be in need of my services. It was a trial, I have so much to offer and wasn't even given a chance. I wasn't 30 min late, and I'm not perfect, I guess she is perfect and only perfect people are hired. Also the day before I had finished filling out some paperwork and Stephanie told me to wait for her, 30 minutes later a different woman came out to me , she was laughing under her breathe while glancing back towards an office and told me to be there the next day. I honestly feel that Stephanie isn't professional at all, and she didn't like me and found it funny to have me come in the next day knowing ,It was possible I would have some difficulty being there at 10. If hired I was going to relocate to Odessa . I hope no one else has to deal with the embarrassment and the intentional inconvenience, that Stephanie gave and did to me . Thank you, Charla Calvin

Slow check in process, staff wearing no masks (hey, it's Texas), no hot breakfast, no milk for…read morecereal provided and the "IHG Clean Team" did a poor job on our room - stained bed skirts, hair on the newly cleaned bathroom floor and sticky carpeting... gross. And charging $7 to park in the middle of nowhere is an absolute joke of a policy. Please don't insult me... No thanks IHG, you lost me as a customer.

First let me say, I am a platinum diamond member. I stay at IHGs, a lot. This is by far the worst…read moreholiday inn I have ever been to. Checking in has been a nightmare. I checked in on Sunday for what I thought was sun-Fri. Apparently they thought I was supposed to check in on sat. So they put me as a no show. Um no. The original room had a ceiling leak with mold behind the wallpaper. The wall paper was peeling from the walls. Apparently there was a roof leak and it didn't surprise anyone. Moved to another room. Not so great, definitely smelled like smoke, but not leaking and seemed clean enough. Next day get a call, telling me check out was at noon why was my stuff still there. Um but I'm checked in until Friday. Turns out this hotels computer system doesn't look at the online reservations. Oh let me fix it. They Go on line change my reservation to Sunday to Sunday. Have to go to the hotel to fix it by waiting literally 20 mins for the desk guy to answer a phone call and check an alarm.. he ran to the room because he was trying to catch the guests smoking. The next day, I get a call at work because my hair dye got on towels. First, I had my do not disturb sign up, second, the towel in question would wash out. Third, pretty sure the maid only came in so she could snoop around my stuff because I know someone moved my stuff around in my luggage. . So I would suggest to never keep anything personal or valuable. Basically unless you have to, stay away from this hotel. I wish I had stayed at the Hilton garden inn next door.

Overall, I had a great stay and would definitely consider staying here again as I was in town to…read morevisit family. The room was very spacious, the bed was large and comfortable, and my husband appreciated the big TV. The shower had great hot water. The hotel itself is very nice, especially the lobby and bar area. Parking was easy and convenient as we're able to park right in the front entrance with no issues both nights being there, and the location is excellent. It's right across from Torchy's Tacos and next to Starbucks. The only reasons I didn't give it 5 stars were that the pool was smaller than I expected and there wasn't a hot tub/jacuzzi. Also, because of the hardwood floors, I could hear the guests upstairs walking. Overall, it's a clean, comfortable hotel in a great location, and I'd recommend it and I would stay again.

My husband and I decided to treat ourselves to a staycation and were so excited to try the…read morerestaurant. Unfortunately, our experience was incredibly disappointing from the moment we arrived. First, the hostess didn't greet or acknowledge us. She simply stared at us before eventually seating us. After we were seated, we waited... and waited. No one ever came to our table. We were never greeted by a server, offered water, or even acknowledged by any staff member. What was supposed to be a special evening ended up being a frustrating and disappointing experience. We were genuinely looking forward to dining here, but being completely overlooked ruined what should have been an enjoyable part of our staycation.